-34
NPS
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KidPass
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About KidPass' Brand
KidPass gets your child into the best activities in your city. Among its major competitors, KidPass is ranked in 4th place for NPS while Google is 1st, and Yelp is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
KidPass Ranking
- #4 / 4 of its competitors
KidPass NPS
KidPass's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether KidPass's customers would recommend using the product based on a scale of -100 to 100.
KidPass Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
KidPass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Feb 2025 -33 | Feb 2025 | -33 |
How Other Brands Compare
KidPass is ranked #4 for NPS among its competitors. Google and Yelp come in first and second, with Care.com coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KidPass Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KidPass users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KidPass Customer Loyalty vs. Competitors
Compared to its competitors, KidPass's Customer Loyalty score is rated right above Google.
Unlock KidPass Customer Loyalty vs. Competitors Data
VS
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KidPass Product Quality
5/5
KidPass has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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KidPass Product Information
KidPass’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://kidpass.com/
- Company Size
- 11-50 Employees
Industry
Tech
Media
SaaS
Small Business Services
KidPass Product Quality vs. Competitors
Compared to its competitors, KidPass's Product Quality score is rated right above Google.
Unlock KidPass Product Quality vs. Competitors Data
VS
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KidPass Pricing
KidPass ROI & Value For Money
5/5
KidPass has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KidPass' overall ROI score rated by its users and customers.
KidPass Pricing vs. Competitors
Compared to its competitors, KidPass's ROI score is rated right above Google.
Unlock KidPass ROI vs. Competitors Data
VS
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KidPass Customer Satisfaction (CSAT)
KidPass Customer Satisfaction (CSAT) Score
100 / 100
KidPass has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KidPass Customer Satisfaction vs. Competitors
Compared to its competitors, KidPass's Customer Satisfaction score is rated right above Google.
Unlock KidPass Customer Satisfaction vs. Competitors Data
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KidPass Customer Service
5/5
KidPass has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About KidPass's Customer Service
Address
335 Madison Ave, 16th Fl, New York City, NY 10017
Website
https://kidpass.com/
Phone Number
888GOKIDPASS
KidPass Customer Service vs. Competitors
Compared to its competitors, KidPass's Customer Service score is rated right above Google.
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KidPass as an Employer
4.6/5
KidPass has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KidPass scored a -34 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of KidPass would recommend the brand to a friend. ENPS measures how likely KidPass employees would recommend working at KidPass to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
