100
NPS
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Koncert
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About Koncert's Brand
Koncert's Sales Engagement Platform delivers revenue and increases B2B sales productivity by up to 800%. We prioritize the best prospects for you to connect with at the right time with multi-channel communications, helping you to consistently exceed your goals. Among its major competitors, Koncert is ranked in 1st place for NPS while Outreach is 2nd, and Velocify is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Koncert Ranking
- #1 / 4 of its competitors
Koncert NPS
Koncert's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Koncert's customers would recommend using the product based on a scale of -100 to 100.
Koncert Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Koncert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
Koncert is ranked first for NPS among its competitors. Outreach and Velocify come in second and third, with Salesloft coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Koncert NPS vs. Competitors
Compared to its competitors, Koncert's NPS is rated right above Outreach.
| COMPANY | NPS Score | |
|---|---|---|
| Koncert | 100 |
 | Outreach | 25 |
 | Velocify | 13 |
 | Salesloft | 5 |
 | ConnectAndSell | -11 |
Koncert Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Koncert users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Koncert Customer Loyalty vs. Competitors
Compared to its competitors, Koncert's Customer Loyalty score is rated right above Velocify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Koncert | 100% |
| Velocify | 66% |
| Salesloft | 66% |
| Outreach | 53% |
| ConnectAndSell | 10% |
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Koncert Product Quality
5/5
Koncert has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Koncert Product Information
Koncert serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. Koncert supports Web devices and offers products for small, medium, and large sized businesses.
Koncert’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.koncert.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Koncert Product Quality vs. Competitors
Compared to its competitors, Koncert's Product Quality score is rated right above Velocify.
| COMPANY | Product Quality Score | |
|---|---|---|
| Koncert | 5/5 |
| Velocify | 3.7/5 |
| ConnectAndSell | 3.7/5 |
| Salesloft | 3.6/5 |
| Outreach | 3.5/5 |
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Koncert Pricing
Koncert ROI & Value For Money
4.5/5
Koncert has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Koncert Pricing Plans
Koncert has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Koncert?
Small Businesses
Medium Businesses
Large Enterprises
Koncert Pricing vs. Competitors
Compared to its competitors, Koncert's ROI score is rated right above ConnectAndSell.
| COMPANY | Pricing Score | |
|---|---|---|
| Koncert | 4.5/5 |
| ConnectAndSell | 3.6/5 |
| Salesloft | 3.5/5 |
| Outreach | 3.4/5 |
| Velocify | 3.3/5 |
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Koncert Customer Satisfaction (CSAT)
Koncert Customer Satisfaction (CSAT) Score
100 / 100
Koncert has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Koncert Customer Satisfaction vs. Competitors
Compared to its competitors, Koncert's Customer Satisfaction score is rated right above Salesloft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Koncert | 100% |
| Salesloft | 68% |
| Velocify | 54% |
| Outreach | 15% |
| ConnectAndSell | 0% |
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Koncert Customer Service
4.5/5
Koncert has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Koncert's Customer Service
Address
7 Stiles Road, Suite 102, Salem, NH 03079
Website
https://www.koncert.com/
Phone Number
(603) 952-2500
Koncert's Social Links
Koncert Customer Service vs. Competitors
Compared to its competitors, Koncert's Customer Service score is rated right above Salesloft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Koncert | 4.5/5 |
| Salesloft | 3.6/5 |
| ConnectAndSell | 3.5/5 |
| Velocify | 3/5 |
| Outreach | 2.4/5 |
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Consumer vs. Employees
Koncert scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Koncert would recommend the brand to a friend. ENPS measures how likely Koncert employees would recommend working at Koncert to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
