13
NPS
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Velocify
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About Velocify's Brand
Velocify provides cloud-based intelligent sales software designed for high-velocity sales environments. Among its major competitors, Velocify is ranked in 5th place for NPS while ModuleQ is 1st, and Pipedrive is 2nd.
Brand at a Glance
66%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Velocify Ranking
- #3 / 4 of its competitors
Velocify NPS
Velocify's Net Promoter Score (NPS) is a 13 with 49% Promoters, 15% Passives, and 36% Detractors. Net Promoter Score tracks whether Velocify's customers would recommend using the product based on a scale of -100 to 100.
Velocify Overall NPS
| 49% | Promoters |
|---|---|
| 15% | Passives |
| 36% | Detractors |
Velocify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 21 | Dec 2022 | 21 |
Mar 2023 21 | Mar 2023 | 21 |
Apr 2023 19 | Apr 2023 | 19 |
May 2023 19 | May 2023 | 19 |
Aug 2023 18 | Aug 2023 | 18 |
Sep 2023 16 | Sep 2023 | 16 |
Oct 2023 16 | Oct 2023 | 16 |
Nov 2023 16 | Nov 2023 | 16 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 16 | Apr 2024 | 16 |
Nov 2024 14 | Nov 2024 | 14 |
Jan 2025 13 | Jan 2025 | 13 |
How Other Brands Compare
Velocify is ranked third for NPS among its competitors. Pipedrive and Databricks come in first and second, with Avaya coming in at #4.
Velocify |  Pipedrive |  Databricks |  Avaya | |
| Global Ranking | #- | #895 | #- | #- |
| NPS | 13 | 48 | 29 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $300.00M | $6.20B | $2.45B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Velocify NPS by Gender
Male customers rated Velocify's NPS 17 points higher than Female customers.
Male
-50
Velocify's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
-67
Velocify's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Velocify NPS by Ethnicity
Velocify's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Velocify NPS by Age
Velocify's NPS was rated -67 points by customers ages 36-40 on Comparably.
Velocify NPS by Usage
Velocify's NPS was rated the highest by customers who have used Velocify's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 26 | 2 to 5 Years | 26 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Velocify NPS vs. Competitors
Compared to its competitors, Velocify's NPS is rated right above XANT, and is preceded by Databricks.
| COMPANY | NPS Score | |
|---|---|---|
 | ModuleQ | 100 |
| Pipedrive | 48 |
 | Checkmarx | 46 |
| Databricks | 29 |
| Velocify | 13 |
 | XANT | 0 |
 | Act-On Software | 0 |
 | Engagio | N/A |
| Avaya | -11 |
 | Broadview Networks | -100 |
Velocify Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Velocify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Velocify Customer Loyalty Score by Gender
Female customers rated Velocify's Customer Loyalty score 37% higher than Male customers.
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Male
33%
Yes
Female
70%
Yes
Velocify Customer Loyalty Score by Ethnicity
Velocify's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Velocify.
78
out of 100
Caucasian
Velocify Customer Loyalty Score by Age
Velocify's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Velocify.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Velocify Customer Loyalty Score by Usage
Velocify's Customer Loyalty score was rated the highest by customers who have used Velocify's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Velocify Customer Loyalty Score by Industry
Velocify's Customer Loyalty score was rated 70% by Banking and Financial Services industry customers.
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Velocify Customer Loyalty vs. Competitors
Compared to its competitors, Velocify's Customer Loyalty score is rated right above Act-On Software, and is preceded by Avaya.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ModuleQ | 100% |
| XANT | 100% |
| Broadview Networks | 100% |
| Pipedrive | 84% |
| Checkmarx | 77% |
| Databricks | 73% |
| Avaya | 67% |
| Velocify | 66% |
| Act-On Software | N/A |
| Engagio | N/A |
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Velocify Product Quality
3.7/5
Velocify has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Velocify Product Information
Velocify serves markets in the United States. Velocify supports iOS devices and offers products for medium and large sized businesses.
Velocify’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Velocify's product the highest. Reviewers from the Real Estate industry rated Velocify the lowest at 3.6.
- Website
- https://velocify.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
CRM Software
Lead Management Software
Sales Management Software
Sales Force Automation Software
Predictive Lead Scoring Software
Inside Sales Software
P&C Insurance Software
Quick Insights into Velocify Product Quality
Velocify's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by Male customers.
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Ranked Velocify Product Quality the Highest
Ranked Velocify Product Quality the Lowest
Velocify Product Quality Score by Gender
Female customers rated Velocify's Product Quality score 0.7 stars higher than Male customers.
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Male
1.9/5
Female
2.6/5
Velocify Product Quality Score by Ethnicity
Velocify's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Velocify Product Quality Score by Age
Velocify's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Velocify Product Quality Score by Usage
Velocify's Product Quality score was rated the highest by customers who have used Velocify's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Velocify Product Quality Score by Industry
Velocify's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Education industry customers.
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Velocify Product Quality vs. Competitors
Compared to its competitors, Velocify's Product Quality score is rated right above Checkmarx, and is preceded by Databricks.
| COMPANY | Product Quality Score | |
|---|---|---|
| ModuleQ | 5/5 |
| XANT | 5/5 |
| Pipedrive | 4.2/5 |
| Act-On Software | 4/5 |
| Databricks | 3.9/5 |
| Velocify | 3.7/5 |
| Checkmarx | 3.6/5 |
| Avaya | 3.1/5 |
| Broadview Networks | 2/5 |
| Engagio | N/A |
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Velocify Pricing
Velocify ROI & Value For Money
3.3/5
Velocify has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Velocify Pricing Plans
Velocify has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses Velocify?
Medium Businesses
Large Enterprises
Quick Insights into Velocify ROI
Velocify's ROI score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Velocify ROI the Highest
Ranked Velocify ROI the Lowest
Velocify ROI Score by Gender
Female customers rated Velocify's ROI score 1.2 stars higher than Male customers.
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Male
1.9/5
Female
3.1/5
Velocify ROI Score by Ethnicity
Velocify's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Velocify ROI Score by Age
Velocify's ROI score was rated 2.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
Velocify ROI Score by Usage
Velocify's ROI score was rated the highest by customers who have used Velocify's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Velocify ROI Score by Industry
Velocify's ROI score was rated the highest by Education industry customers, and the lowest by Education industry customers.
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Velocify Pricing vs. Competitors
Compared to its competitors, Velocify's ROI score is rated right above Avaya, and is preceded by Checkmarx.
| COMPANY | Pricing Score | |
|---|---|---|
| ModuleQ | 5/5 |
| XANT | 4.7/5 |
| Pipedrive | 4.2/5 |
| Databricks | 3.8/5 |
| Checkmarx | 3.8/5 |
| Velocify | 3.3/5 |
| Avaya | 3.3/5 |
| Broadview Networks | 1.5/5 |
| Act-On Software | N/A |
| Engagio | N/A |
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Velocify Customer Satisfaction (CSAT)
Velocify Customer Satisfaction (CSAT) Score
54 / 100
Velocify has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
18%
Satisfied
36%
Neither Satisfied nor Dissatisfied
32%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Velocify Customer Satisfaction
Velocify's Customer Satisfaction score was rated highest by customers who have used Velocify's products/services for 2 to 5 Years.
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Ranked Velocify Customer Satisfaction the Highest
Velocify Customer Satisfaction Score by Gender
Velocify's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Velocify Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Velocify's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
25%
Velocify Customer Satisfaction Score by Age
Velocify's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
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0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Velocify Customer Satisfaction Score by Usage
Velocify's Customer Satisfaction score was rated 25 points by customers who have used Velocify's products/services for 2 to 5 Years.
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Velocify Customer Satisfaction vs. Competitors
Compared to its competitors, Velocify's Customer Satisfaction score is rated right above Avaya, and is preceded by Databricks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Act-On Software | 100% |
| Pipedrive | 82% |
| Checkmarx | 78% |
| Databricks | 78% |
| Velocify | 54% |
| Avaya | 48% |
| ModuleQ | 0% |
| XANT | 0% |
| Broadview Networks | 0% |
| Engagio | 0% |
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Velocify Customer Service
3/5
Velocify has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Velocify's Customer Service
Address
222 N. Sepulveda Blvd., Suite 1800, Pleasanton, CA
Website
https://velocify.com/
Phone Number
(888)843-1777
Quick Insights into Velocify Customer Service
Velocify's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Male customers.
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Ranked Velocify Customer Service the Highest
Ranked Velocify Customer Service the Lowest
Velocify Customer Service Score by Gender
Female customers rated Velocify's Customer Service score 1.1 stars higher than Male customers.
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Male
2/5
Female
3.1/5
Velocify Customer Service Score by Ethnicity
Velocify's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Velocify.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Velocify Customer Service Score by Age
Velocify's Customer Service score was rated 2.1 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
Velocify Customer Service Score by Usage
Velocify's Customer Service score was rated the highest by customers who have used Velocify's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Velocify Customer Service Score by Industry
Velocify's Customer Service score was rated 3.1 stars by Banking and Financial Services industry customers.
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Velocify Customer Service vs. Competitors
Compared to its competitors, Velocify's Customer Service score is rated right above Broadview Networks, and is preceded by Avaya.
| COMPANY | Customer Service Score | |
|---|---|---|
| ModuleQ | 5/5 |
| XANT | 4.5/5 |
| Pipedrive | 4.1/5 |
| Databricks | 3.8/5 |
| Checkmarx | 3.6/5 |
| Avaya | 3.4/5 |
| Velocify | 3/5 |
| Broadview Networks | 1.5/5 |
| Act-On Software | N/A |
| Engagio | N/A |
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Velocify as an Employer
4.6/5
Velocify has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Velocify scored a 13 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Velocify would recommend the brand to a friend. ENPS measures how likely Velocify employees would recommend working at Velocify to a friend.
Net Promoter Score
13
NPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
