16
NPS
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KUBRA
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About KUBRA's Brand
KUBRA provides customer experience management solutions to some of the largest utility, insurance, and government entities across North America. Among its major competitors, KUBRA is ranked in 1st place for NPS while Paymentus is 2nd, and Fiserv is 3rd. Overall, KUBRA has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
KUBRA Ranking
- #1 / 4 of its competitors
KUBRA NPS
KUBRA's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether KUBRA's customers would recommend using the product based on a scale of -100 to 100.
KUBRA Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
KUBRA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Jul 2020 -33 | Jul 2020 | -33 |
Feb 2021 0 | Feb 2021 | 0 |
Jul 2021 -33 | Jul 2021 | -33 |
Aug 2021 -50 | Aug 2021 | -50 |
Jun 2022 -54 | Jun 2022 | -54 |
Jul 2022 -32 | Jul 2022 | -32 |
Nov 2022 18 | Nov 2022 | 18 |
May 2023 21 | May 2023 | 21 |
Nov 2023 17 | Nov 2023 | 17 |
How Other Brands Compare
KUBRA is ranked first for NPS among its competitors. Paymentus and Fiserv come in second and third, with Billtrust coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KUBRA NPS by Gender
KUBRA's NPS was rated 70 by Male customers on Comparably.
Male
70
KUBRA's NPS was rated 70 by Male customers on Comparably.
80%
Promoters
10%
Passives
10%
Detractors
Female
N/A
KUBRA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
KUBRA NPS by Ethnicity
KUBRA's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
KUBRA NPS by Usage
KUBRA's NPS was rated 100 points by customers who have used KUBRA's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years 100 | Over 10 Years | 100 |
KUBRA Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of KUBRA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KUBRA Customer Loyalty Score by Gender
KUBRA's Customer Loyalty score was rated 91 by Male customers on Comparably.
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Male
91%
Yes
Female
N/A
Yes
KUBRA Customer Loyalty Score by Ethnicity
KUBRA's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
KUBRA Customer Loyalty Score by Usage
KUBRA's Customer Loyalty score was rated 100% by customers who have used KUBRA's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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KUBRA Customer Loyalty Score by Industry
KUBRA's Customer Loyalty score was rated 100% by both Tech and Utilities industry customers.
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KUBRA Customer Loyalty vs. Competitors
Compared to its competitors, KUBRA's Customer Loyalty score is rated right above Billtrust.
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KUBRA Product Quality
3.8/5
KUBRA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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KUBRA Product Information
KUBRA’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated KUBRA's product the highest. Reviewers from the Utilities industry rated KUBRA the lowest at 4.8.
- Website
- http://www.kubra.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into KUBRA Product Quality
KUBRA's Product Quality score was rated highest by customers who have used KUBRA's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked KUBRA Product Quality the Highest
Ranked KUBRA Product Quality the Lowest
KUBRA Product Quality Score by Gender
KUBRA's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
KUBRA Product Quality Score by Ethnicity
KUBRA's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KUBRA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
KUBRA Product Quality Score by Usage
KUBRA's Product Quality score was rated 5 stars by customers who have used KUBRA's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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KUBRA Product Quality Score by Industry
KUBRA's Product Quality score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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KUBRA Product Quality vs. Competitors
Compared to its competitors, KUBRA's Product Quality score is rated right above Billtrust.
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KUBRA Pricing
KUBRA ROI & Value For Money
3.6/5
KUBRA has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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KUBRA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Utilities industry think that they had the lowest ROI from KUBRA.
Quick Insights into KUBRA ROI
KUBRA's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked KUBRA ROI the Highest
Ranked KUBRA ROI the Lowest
KUBRA ROI Score by Gender
KUBRA's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
KUBRA ROI Score by Ethnicity
KUBRA's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
KUBRA ROI Score by Usage
KUBRA's ROI score was rated the highest by customers who have used KUBRA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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KUBRA ROI Score by Industry
KUBRA's ROI score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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KUBRA Pricing vs. Competitors
Compared to its competitors, KUBRA's ROI score is rated right above Billtrust.
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KUBRA Customer Satisfaction (CSAT)
KUBRA Customer Satisfaction (CSAT) Score
77 / 100
KUBRA has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
59%
Satisfied
18%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KUBRA Customer Satisfaction
KUBRA's Customer Satisfaction score was rated highest by customers who have used KUBRA's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked KUBRA Customer Satisfaction the Highest
Ranked KUBRA Customer Satisfaction the Lowest
KUBRA Customer Satisfaction Score by Gender
KUBRA's Customer Satisfaction score was rated 89 by Male customers on Comparably.
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89 / 100
MaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
KUBRA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KUBRA's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
KUBRA's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
KUBRA Customer Satisfaction Score by Usage
KUBRA's Customer Satisfaction score was rated 100 points by customers who have used KUBRA's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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KUBRA Customer Satisfaction Score by Industry
KUBRA's Customer Satisfaction score was rated 100 points by both Tech and Utilities industry customers.
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}KUBRA Customer Satisfaction vs. Competitors
Compared to its competitors, KUBRA's Customer Satisfaction score is rated right above Billtrust.
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KUBRA Customer Service
3.6/5
KUBRA has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About KUBRA's Customer Service
Address
40 E Rio Salado Pkwy, Tempe, AZ 85281
Website
http://www.kubra.com/
Phone Number
(310) 756-1717
KUBRA's Social Links
Quick Insights into KUBRA Customer Service
KUBRA's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked KUBRA Customer Service the Highest
Ranked KUBRA Customer Service the Lowest
KUBRA Customer Service Score by Gender
KUBRA's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
KUBRA Customer Service Score by Ethnicity
KUBRA's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KUBRA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
KUBRA Customer Service Score by Usage
KUBRA's Customer Service score was rated the highest by customers who have used KUBRA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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KUBRA Customer Service Score by Industry
KUBRA's Customer Service score was rated 4.9 stars by both Tech and Utilities industry customers.
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KUBRA Customer Service vs. Competitors
Compared to its competitors, KUBRA's Customer Service score is rated right above Billtrust.
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KUBRA as an Employer
4.7/5
KUBRA has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KUBRA scored a 16 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of KUBRA would recommend the brand to a friend. ENPS measures how likely KUBRA employees would recommend working at KUBRA to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 64% | Promoters |
|---|---|
| 26% | Passive |
| 10% | Detractors |
