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NPS
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Paymentus
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About Paymentus' Brand
Paymentus provides a payment network that allows consumers to pay billing companies in real-time via any funding method. Among its major competitors, Paymentus is ranked in 2nd place for NPS while PayNearMe is 1st, and Fiserv is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Paymentus Ranking
- #2 / 4 of its competitors
Paymentus NPS
Paymentus's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Paymentus's customers would recommend using the product based on a scale of -100 to 100.
Paymentus Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Paymentus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 50 | Sep 2021 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
How Other Brands Compare
Paymentus is ranked second for NPS among its competitors. PayNearMe and Fiserv come in first and third, with INTL FCStone coming in at #4.
Paymentus |  Fiserv |  INTL FCStone |  PayNearMe | |
| Global Ranking | #- | #319 | #- | #- |
| NPS | 0 | -12 | -50 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $74.66B | $1.07B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paymentus NPS vs. Competitors
Compared to its competitors, Paymentus's NPS is rated right above Transactis, and is preceded by PayNearMe.
| COMPANY | NPS Score | |
|---|---|---|
| PayNearMe | 14 |
| Paymentus | 0 |
 | Transactis | N/A |
 | flint | N/A |
| Fiserv | -12 |
| INTL FCStone | -50 |
 | InstaMed | -54 |
Paymentus Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Paymentus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paymentus Customer Loyalty vs. Competitors
Compared to its competitors, Paymentus's Customer Loyalty score is rated right above InstaMed, and is preceded by Fiserv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PayNearMe | 83% |
| INTL FCStone | 83% |
| Fiserv | 76% |
| Paymentus | 68% |
| InstaMed | 58% |
| Transactis | N/A |
| flint | N/A |
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Paymentus Product Quality
3.4/5
Paymentus has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Paymentus Product Information
Paymentus’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.paymentus.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Paymentus Product Quality vs. Competitors
Compared to its competitors, Paymentus's Product Quality score is rated right above Fiserv, and is preceded by INTL FCStone.
| COMPANY | Product Quality Score | |
|---|---|---|
| flint | 5/5 |
| INTL FCStone | 3.8/5 |
| Paymentus | 3.4/5 |
| Fiserv | 3.3/5 |
| PayNearMe | 3.2/5 |
| InstaMed | 2.9/5 |
| Transactis | N/A |
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Paymentus Pricing
Paymentus ROI & Value For Money
3.3/5
Paymentus has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Paymentus Pricing vs. Competitors
Compared to its competitors, Paymentus's ROI score is rated right above INTL FCStone, and is preceded by PayNearMe.
| COMPANY | Pricing Score | |
|---|---|---|
| PayNearMe | 3.8/5 |
| Paymentus | 3.3/5 |
| INTL FCStone | 3.1/5 |
| Fiserv | 2.9/5 |
| InstaMed | 2.7/5 |
| Transactis | N/A |
| flint | N/A |
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Paymentus Customer Satisfaction (CSAT)
Paymentus Customer Satisfaction (CSAT) Score
50 / 100
Paymentus has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paymentus Customer Satisfaction vs. Competitors
Compared to its competitors, Paymentus's Customer Satisfaction score is rated right above Fiserv, and is preceded by PayNearMe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| INTL FCStone | 100% |
| PayNearMe | 60% |
| Paymentus | 50% |
| Fiserv | 48% |
| InstaMed | 37% |
| Transactis | 0% |
| flint | 0% |
Unlock Paymentus Customer Satisfaction vs. Competitors Data
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Paymentus Customer Service
3.3/5
Paymentus has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Paymentus's Customer Service
Address
3455 Peachtree Rd. NE, Atlanta, GA
Website
http://www.paymentus.com
Phone Number
905-882-8020
Paymentus Customer Service vs. Competitors
Compared to its competitors, Paymentus's Customer Service score is rated right above Fiserv, and is preceded by INTL FCStone.
| COMPANY | Customer Service Score | |
|---|---|---|
| PayNearMe | 4.1/5 |
| INTL FCStone | 4/5 |
| Paymentus | 3.3/5 |
| Fiserv | 3.1/5 |
| InstaMed | 3.1/5 |
| Transactis | N/A |
| flint | N/A |
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Paymentus as an Employer
4.2/5
Paymentus has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Paymentus scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Paymentus would recommend the brand to a friend. ENPS measures how likely Paymentus employees would recommend working at Paymentus to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
