14
NPS
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PayNearMe
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About PayNearMe's Brand
PayNearMe enables consumers to pay with cash for rent, utilities, online purchases and more, at 17,000 retail store locations. Among its major competitors, PayNearMe is ranked in 2nd place for NPS while Block is 1st, and InComm is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
PayNearMe Ranking
- #2 / 4 of its competitors
PayNearMe NPS
PayNearMe's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether PayNearMe's customers would recommend using the product based on a scale of -100 to 100.
PayNearMe Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
PayNearMe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2023 20 | Feb 2023 | 20 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2025 15 | Oct 2025 | 15 |
How Other Brands Compare
PayNearMe is ranked second for NPS among its competitors. Block and Dwolla come in first and third, with Central Pacific Bank coming in at #4.
PayNearMe |  Block |  Central Pacific Bank |  Dwolla | |
| Global Ranking | #- | #67 | #- | #- |
| NPS | 14 | 25 | - | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $455.43M | $115.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayNearMe Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of PayNearMe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PayNearMe Customer Loyalty vs. Competitors
Compared to its competitors, PayNearMe's Customer Loyalty score is rated right above Block.
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PayNearMe Product Quality
3.2/5
PayNearMe has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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PayNearMe Product Information
PayNearMe’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.paynearme.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Government & Legal
PayNearMe Product Quality vs. Competitors
Compared to its competitors, PayNearMe's Product Quality score is rated right above InComm, and is preceded by Block.
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PayNearMe Pricing
PayNearMe ROI & Value For Money
3.8/5
PayNearMe has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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PayNearMe Pricing vs. Competitors
Compared to its competitors, PayNearMe's ROI score is rated right above Block.
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PayNearMe Customer Satisfaction (CSAT)
PayNearMe Customer Satisfaction (CSAT) Score
60 / 100
PayNearMe has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PayNearMe Customer Satisfaction vs. Competitors
Compared to its competitors, PayNearMe's Customer Satisfaction score is rated right above InComm, and is preceded by Block.
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PayNearMe Customer Service
4.1/5
PayNearMe has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About PayNearMe's Customer Service
Address
292 Gibraltar Drive, SUITE 104, Sunnyvale, CA
Website
http://www.paynearme.com
Phone Number
(650) 930-1030
PayNearMe Customer Service vs. Competitors
Compared to its competitors, PayNearMe's Customer Service score is rated right above Block.
Unlock PayNearMe Customer Service vs. Competitors Data
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PayNearMe as an Employer
3.5/5
PayNearMe has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
PayNearMe scored a 14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PayNearMe would recommend the brand to a friend. ENPS measures how likely PayNearMe employees would recommend working at PayNearMe to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
