-50
NPS
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INTL FCStone
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About INTL FCStone's Brand
INTL FCStone provides a range of customized financial services and tools to help them protect their margins and manage volatility. Among its major competitors, INTL FCStone is ranked in 5th place for NPS while Union is 1st, and Goldman Sachs is 2nd.Their current market cap is $1.07B
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
4/5
Customer Service
INTL FCStone Ranking
- #4 / 4 of its competitors
INTL FCStone NPS
INTL FCStone's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether INTL FCStone's customers would recommend using the product based on a scale of -100 to 100.
INTL FCStone Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
INTL FCStone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Dec 2023 -33 | Dec 2023 | -33 |
Feb 2024 -50 | Feb 2024 | -50 |
How Other Brands Compare
INTL FCStone is ranked #4 for NPS among its competitors. Goldman Sachs and MSCI come in first and second, with Morgan Stanley coming in at third. Among those competitors, it is the lowest valued company behind Morgan Stanley.
INTL FCStone |  Goldman Sachs |  Morgan Stanley |  MSCI | |
| Global Ranking | #- | #145 | #199 | #- |
| NPS | -50 | 27 | -8 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.07B | $113.07B | $147.94B | $35.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INTL FCStone NPS vs. Competitors
Compared to its competitors, INTL FCStone's NPS is rated right above XE Corporation, and is preceded by Morgan Stanley.
| COMPANY | NPS Score | |
|---|---|---|
 | Union | 50 |
| Goldman Sachs | 27 |
| MSCI | 11 |
 | GAIN Capital Holdings | N/A |
| Morgan Stanley | -8 |
| INTL FCStone | -50 |
 | XE Corporation | -100 |
INTL FCStone Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of INTL FCStone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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INTL FCStone Customer Loyalty vs. Competitors
Compared to its competitors, INTL FCStone's Customer Loyalty score is rated right above Morgan Stanley, and is preceded by MSCI.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Union | 100% |
| XE Corporation | 100% |
| MSCI | 86% |
| INTL FCStone | 83% |
| Morgan Stanley | 69% |
| Goldman Sachs | 65% |
| GAIN Capital Holdings | N/A |
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INTL FCStone Product Quality
3.8/5
INTL FCStone has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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INTL FCStone Product Information
INTL FCStone’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.intlfcstone.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Government & Legal
INTL FCStone Product Quality vs. Competitors
Compared to its competitors, INTL FCStone's Product Quality score is rated right above Goldman Sachs, and is preceded by MSCI.
| COMPANY | Product Quality Score | |
|---|---|---|
| Union | 5/5 |
| MSCI | 4.1/5 |
| INTL FCStone | 3.8/5 |
| Goldman Sachs | 3.5/5 |
| Morgan Stanley | 3.4/5 |
| XE Corporation | 1.5/5 |
| GAIN Capital Holdings | N/A |
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INTL FCStone Pricing
INTL FCStone ROI & Value For Money
3.1/5
INTL FCStone has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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INTL FCStone Pricing vs. Competitors
Compared to its competitors, INTL FCStone's ROI score is rated right above XE Corporation, and is preceded by Morgan Stanley.
| COMPANY | Pricing Score | |
|---|---|---|
| Union | 5/5 |
| MSCI | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Morgan Stanley | 3.3/5 |
| INTL FCStone | 3.1/5 |
| XE Corporation | 1.5/5 |
| GAIN Capital Holdings | N/A |
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INTL FCStone Customer Satisfaction (CSAT)
INTL FCStone Customer Satisfaction (CSAT) Score
100 / 100
INTL FCStone has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
INTL FCStone Customer Satisfaction vs. Competitors
Compared to its competitors, INTL FCStone's Customer Satisfaction score is rated right above MSCI, and is preceded by Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Union | 100% |
| INTL FCStone | 100% |
| MSCI | 78% |
| Goldman Sachs | 72% |
| Morgan Stanley | 45% |
| XE Corporation | 0% |
| GAIN Capital Holdings | 0% |
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INTL FCStone Customer Service
4/5
INTL FCStone has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About INTL FCStone's Customer Service
Address
708 Third Avenue, New York City, NY
Website
http://www.intlfcstone.com
Phone Number
(212)485-3500
INTL FCStone Customer Service vs. Competitors
Compared to its competitors, INTL FCStone's Customer Service score is rated right above MSCI, and is preceded by Union.
| COMPANY | Customer Service Score | |
|---|---|---|
| Union | 5/5 |
| INTL FCStone | 4/5 |
| MSCI | 3.9/5 |
| Goldman Sachs | 3.6/5 |
| Morgan Stanley | 3.4/5 |
| XE Corporation | 1.5/5 |
| GAIN Capital Holdings | N/A |
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INTL FCStone as an Employer
3.5/5
INTL FCStone has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
INTL FCStone scored a -50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of INTL FCStone would recommend the brand to a friend. ENPS measures how likely INTL FCStone employees would recommend working at INTL FCStone to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
