11
NPS
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Las Vegas Sands Corp.
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About Las Vegas Sands Corp. Brand
Among its major competitors, Las Vegas Sands Corp. is ranked in 2nd place for NPS while Johnson & Johnson is 1st, and MGM Resorts International is 3rd.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Las Vegas Sands Corp. Ranking
- #2 / 4 of its competitors
Las Vegas Sands Corp. NPS
Las Vegas Sands Corp.'s Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Las Vegas Sands Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Las Vegas Sands Corp. Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Las Vegas Sands Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2020 -33 | Nov 2020 | -33 |
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 0 | Apr 2021 | 0 |
Dec 2022 17 | Dec 2022 | 17 |
Oct 2023 29 | Oct 2023 | 29 |
May 2024 13 | May 2024 | 13 |
How Other Brands Compare
Las Vegas Sands Corp. is ranked second for NPS among its competitors. Johnson & Johnson and MGM Resorts International come in first and third, with Bank of America coming in at #4.
Las Vegas Sands Corp. |  Johnson & Johnson |  Bank of America |  MGM Resorts International | |
| Global Ranking | #- | #89 | #152 | #174 |
| NPS | 11 | 26 | 2 | 8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | $298.80B | $19.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Las Vegas Sands Corp. NPS vs. Competitors
Compared to its competitors, Las Vegas Sands Corp.'s NPS is rated right above MGM Resorts International, and is preceded by Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
| Johnson & Johnson | 26 |
| Las Vegas Sands Corp. | 11 |
| MGM Resorts International | 8 |
| Bank of America | 2 |
| Celgene | 0 |
Las Vegas Sands Corp. Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Las Vegas Sands Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Las Vegas Sands Corp. Customer Loyalty vs. Competitors
Compared to its competitors, Las Vegas Sands Corp.'s Customer Loyalty score is rated right below Celgene.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bank of America | 80% |
| Johnson & Johnson | 79% |
| MGM Resorts International | 77% |
| Celgene | 63% |
| Las Vegas Sands Corp. | 59% |
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Las Vegas Sands Corp. Product Quality
3.5/5
Las Vegas Sands Corp. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Las Vegas Sands Corp. Product Information
Las Vegas Sands Corp.’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Hospitality
Las Vegas Sands Corp. Product Quality vs. Competitors
Compared to its competitors, Las Vegas Sands Corp.'s Product Quality score is rated right above Bank of America, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| Las Vegas Sands Corp. | 3.5/5 |
| Bank of America | 3.5/5 |
| MGM Resorts International | 3.4/5 |
| Celgene | 3.4/5 |
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Las Vegas Sands Corp. Pricing
Las Vegas Sands Corp. ROI & Value For Money
3.3/5
Las Vegas Sands Corp. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Las Vegas Sands Corp. Pricing vs. Competitors
Compared to its competitors, Las Vegas Sands Corp.'s ROI score is rated right above MGM Resorts International, and is preceded by Celgene.
| COMPANY | Pricing Score | |
|---|---|---|
| Johnson & Johnson | 3.9/5 |
| Celgene | 3.6/5 |
| Las Vegas Sands Corp. | 3.3/5 |
| MGM Resorts International | 3.3/5 |
| Bank of America | 3.3/5 |
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Las Vegas Sands Corp. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Las Vegas Sands Corp. Customer Satisfaction vs. Competitors
Compared to its competitors, Las Vegas Sands Corp.'s Customer Satisfaction score is rated right below MGM Resorts International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celgene | 86% |
| Johnson & Johnson | 78% |
| Bank of America | 70% |
| MGM Resorts International | 58% |
| Las Vegas Sands Corp. | 0% |
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Las Vegas Sands Corp. Customer Service
3.3/5
Las Vegas Sands Corp. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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Las Vegas Sands Corp. Customer Service vs. Competitors
Compared to its competitors, Las Vegas Sands Corp.'s Customer Service score is rated right above MGM Resorts International, and is preceded by Celgene.
| COMPANY | Customer Service Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| Bank of America | 3.4/5 |
| Celgene | 3.4/5 |
| Las Vegas Sands Corp. | 3.3/5 |
| MGM Resorts International | 3.3/5 |
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Las Vegas Sands Corp. as an Employer
2.6/5
Las Vegas Sands Corp. has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Las Vegas Sands Corp.
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Las Vegas Sands Corp. scored a 11 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Las Vegas Sands Corp. would recommend the brand to a friend. ENPS measures how likely Las Vegas Sands Corp. employees would recommend working at Las Vegas Sands Corp. to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
