40
NPS
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LeanKit
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About LeanKit's Brand
Lean-based, enterprise process and work management software that helps enterprises visualize work, optimize processes and deliver faster. Among its major competitors, LeanKit is ranked in 2nd place for NPS while Kanbanize is 1st, and Atlassian is 3rd.
Brand at a Glance
4.2/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
LeanKit Ranking
- #2 / 4 of its competitors
LeanKit NPS
LeanKit's Net Promoter Score (NPS) is a 40 with 58% Promoters, 24% Passives, and 18% Detractors. Net Promoter Score tracks whether LeanKit's customers would recommend using the product based on a scale of -100 to 100.
LeanKit Overall NPS
| 58% | Promoters |
|---|---|
| 24% | Passives |
| 18% | Detractors |
LeanKit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 39 | Aug 2020 | 39 |
How Other Brands Compare
LeanKit is ranked second for NPS among its competitors. Kanbanize and Atlassian come in first and third, with Trello coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeanKit NPS by Usage
LeanKit's NPS was rated the highest by customers who have used LeanKit's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
LeanKit NPS vs. Competitors
Compared to its competitors, LeanKit's NPS is rated right above Atlassian, and is preceded by Kanbanize.
| COMPANY | NPS Score | |
|---|---|---|
 | Kanbanize | 75 |
| LeanKit | 40 |
 | Atlassian | 35 |
 | Trello | 23 |
 | VersionOne | 18 |
LeanKit Product Quality
4.2/5
LeanKit has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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LeanKit Product Information
LeanKit serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. LeanKit supports iOS and Web devices and offers products for small, medium, and large sized businesses.
LeanKit’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.leankit.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Communication Software
Business Process Management (BPM) Software
Application Development Software
Project Management Software
Project Collaboration Software
Visual Project Management Software
Web Collaboration Software
Kanban Tools Software
Agile Project Management Software
LeanKit Product Quality vs. Competitors
Compared to its competitors, LeanKit's Product Quality score is rated right above Atlassian, and is preceded by Trello.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kanbanize | 4.4/5 |
| Trello | 4.4/5 |
| LeanKit | 4.2/5 |
| Atlassian | 3.9/5 |
| VersionOne | 3.9/5 |
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LeanKit Pricing
LeanKit ROI & Value For Money
3.9/5
LeanKit has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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LeanKit Pricing Plans
LeanKit has a pricing structure that accommodates small, medium, and large businesses.
Who Uses LeanKit?
Small Businesses
Medium Businesses
Large Enterprises
LeanKit Pricing vs. Competitors
Compared to its competitors, LeanKit's ROI score is rated right above VersionOne, and is preceded by Atlassian.
| COMPANY | Pricing Score | |
|---|---|---|
| Trello | 4.4/5 |
| Kanbanize | 4.3/5 |
| Atlassian | 3.9/5 |
| LeanKit | 3.9/5 |
| VersionOne | 3.8/5 |
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LeanKit Customer Service
3.7/5
LeanKit has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About LeanKit's Customer Service
Address
236 2nd Ave S, Franklin, TN
Website
http://www.leankit.com
Phone Number
6154154609
LeanKit Customer Service vs. Competitors
Compared to its competitors, LeanKit's Customer Service score is rated right above VersionOne, and is preceded by Trello.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kanbanize | 5/5 |
| Atlassian | 4/5 |
| Trello | 3.8/5 |
| LeanKit | 3.7/5 |
| VersionOne | 3.5/5 |
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Consumer vs. Employees
LeanKit scored a 40 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of LeanKit would recommend the brand to a friend. ENPS measures how likely LeanKit employees would recommend working at LeanKit to a friend.
Net Promoter Score
40
NPS Score
| 58% | Promoters |
|---|---|
| 24% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
