26
NPS
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L.E.K. Consulting
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About L.E.K. Consulting's Brand
LEK Consulting was founded in 1983 Among its major competitors, L.E.K. Consulting is ranked in 2nd place for NPS while Huron Consulting Group is 1st, and Accenture is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
L.E.K. Consulting Ranking
- #2 / 4 of its competitors
L.E.K. Consulting NPS
L.E.K. Consulting's Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether L.E.K. Consulting's customers would recommend using the product based on a scale of -100 to 100.
L.E.K. Consulting Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
L.E.K. Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Oct 2020 100 | Oct 2020 | 100 |
Sep 2021 25 | Sep 2021 | 25 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2022 13 | Jan 2022 | 13 |
Mar 2022 25 | Mar 2022 | 25 |
May 2022 20 | May 2022 | 20 |
Oct 2022 27 | Oct 2022 | 27 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 38 | Dec 2022 | 38 |
Jan 2023 36 | Jan 2023 | 36 |
Nov 2023 27 | Nov 2023 | 27 |
How Other Brands Compare
L.E.K. Consulting is ranked second for NPS among its competitors. Huron Consulting Group and Accenture come in first and third, with Kaiser Associates coming in at #4.
L.E.K. Consulting |  Accenture |  Huron Consulting Group |  Kaiser Associates | |
| Global Ranking | #- | #124 | #- | #- |
| NPS | 26 | 20 | 40 | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $1.33B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
L.E.K. Consulting NPS by Gender
L.E.K. Consulting's NPS was rated 0 by Male customers on Comparably.
Male
0
L.E.K. Consulting's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
L.E.K. Consulting's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
L.E.K. Consulting NPS by Ethnicity
L.E.K. Consulting's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
L.E.K. Consulting NPS vs. Competitors
Compared to its competitors, L.E.K. Consulting's NPS is rated right above Accenture, and is preceded by Huron Consulting Group.
| COMPANY | NPS Score | |
|---|---|---|
| Huron Consulting Group | 40 |
| L.E.K. Consulting | 26 |
| Accenture | 20 |
| Kaiser Associates | N/A |
L.E.K. Consulting Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of L.E.K. Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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L.E.K. Consulting Customer Loyalty Score by Gender
L.E.K. Consulting's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
L.E.K. Consulting Customer Loyalty Score by Ethnicity
L.E.K. Consulting's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
L.E.K. Consulting Customer Loyalty vs. Competitors
Compared to its competitors, L.E.K. Consulting's Customer Loyalty score is rated right above Accenture, and is preceded by Huron Consulting Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Huron Consulting Group | 84% |
| L.E.K. Consulting | 81% |
| Accenture | 71% |
| Kaiser Associates | N/A |
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L.E.K. Consulting Product Quality
3.9/5
L.E.K. Consulting has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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L.E.K. Consulting Product Information
L.E.K. Consulting’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.lek.com
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Quick Insights into L.E.K. Consulting Product Quality
L.E.K. Consulting's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked L.E.K. Consulting Product Quality the Highest
L.E.K. Consulting Product Quality Score by Gender
L.E.K. Consulting's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
L.E.K. Consulting Product Quality Score by Ethnicity
L.E.K. Consulting's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of L.E.K. Consulting.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
L.E.K. Consulting Product Quality vs. Competitors
Compared to its competitors, L.E.K. Consulting's Product Quality score is rated right above Accenture, and is preceded by Huron Consulting Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Huron Consulting Group | 4.1/5 |
| L.E.K. Consulting | 3.9/5 |
| Accenture | 3.7/5 |
| Kaiser Associates | N/A |
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L.E.K. Consulting Pricing
L.E.K. Consulting ROI & Value For Money
3.7/5
L.E.K. Consulting has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into L.E.K. Consulting ROI
L.E.K. Consulting's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked L.E.K. Consulting ROI the Highest
L.E.K. Consulting ROI Score by Gender
L.E.K. Consulting's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
L.E.K. Consulting ROI Score by Ethnicity
L.E.K. Consulting's ROI score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of L.E.K. Consulting.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
L.E.K. Consulting Pricing vs. Competitors
Compared to its competitors, L.E.K. Consulting's ROI score is rated right above Accenture, and is preceded by Huron Consulting Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Huron Consulting Group | 4.2/5 |
| L.E.K. Consulting | 3.7/5 |
| Accenture | 3.6/5 |
| Kaiser Associates | N/A |
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L.E.K. Consulting Customer Satisfaction (CSAT)
L.E.K. Consulting Customer Satisfaction (CSAT) Score
73 / 100
L.E.K. Consulting has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
64%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into L.E.K. Consulting Customer Satisfaction
L.E.K. Consulting's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked L.E.K. Consulting Customer Satisfaction the Highest
L.E.K. Consulting Customer Satisfaction Score by Gender
L.E.K. Consulting's Customer Satisfaction score was rated 66 by Male customers on Comparably.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
L.E.K. Consulting Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
L.E.K. Consulting's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
L.E.K. Consulting Customer Satisfaction vs. Competitors
Compared to its competitors, L.E.K. Consulting's Customer Satisfaction score is rated right above Kaiser Associates, and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Huron Consulting Group | 77% |
| Accenture | 75% |
| L.E.K. Consulting | 73% |
| Kaiser Associates | 0% |
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L.E.K. Consulting Customer Service
4/5
L.E.K. Consulting has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About L.E.K. Consulting's Customer Service
Address
40 Grosvenor Place, SW1X7JL United Kingdom
Website
http://www.lek.com
Quick Insights into L.E.K. Consulting Customer Service
L.E.K. Consulting's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked L.E.K. Consulting Customer Service the Highest
L.E.K. Consulting Customer Service Score by Gender
L.E.K. Consulting's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
L.E.K. Consulting Customer Service Score by Ethnicity
L.E.K. Consulting's Customer Service score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of L.E.K. Consulting.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
L.E.K. Consulting Customer Service vs. Competitors
Compared to its competitors, L.E.K. Consulting's Customer Service score is rated right above Accenture, and is preceded by Huron Consulting Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Huron Consulting Group | 4.3/5 |
| L.E.K. Consulting | 4/5 |
| Accenture | 3.8/5 |
| Kaiser Associates | N/A |
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L.E.K. Consulting as an Employer
Consumer vs. Employees
L.E.K. Consulting scored a 26 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of L.E.K. Consulting would recommend the brand to a friend. ENPS measures how likely L.E.K. Consulting employees would recommend working at L.E.K. Consulting to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
