72
NPS
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Liberty Media
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About Liberty Media's Brand
Liberty Media operates in the video and online commerce, media, communications, and entertainment businesses. Among its major competitors, Liberty Media is ranked in 1st place for NPS while Tripadvisor is 2nd, and TIME Magazine is 3rd.Their current market cap is $29.06B
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Liberty Media Ranking
- #1 / 4 of its competitors
Liberty Media NPS
Liberty Media's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Liberty Media's customers would recommend using the product based on a scale of -100 to 100.
Liberty Media Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Liberty Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
May 2023 60 | May 2023 | 60 |
Nov 2024 67 | Nov 2024 | 67 |
Jan 2025 71 | Jan 2025 | 71 |
How Other Brands Compare
Liberty Media is ranked first for NPS among its competitors. Tripadvisor and QVC come in second and third, with Liberty Global Ventures coming in at #4. Among those competitors, it is the most valued company.
Liberty Media |  QVC |  Tripadvisor |  Liberty Global Ventures | |
| Global Ranking | #- | #235 | #369 | #- |
| NPS | 72 | -30 | 21 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $29.06B | - | $4.86B | $14.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liberty Media NPS by Ethnicity
Liberty Media's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Liberty Media NPS vs. Competitors
Compared to its competitors, Liberty Media's NPS is rated right above Tripadvisor.
| COMPANY | NPS Score | |
|---|---|---|
| Liberty Media | 72 |
| Tripadvisor | 21 |
 | TIME Magazine | 0 |
 | Salon Media Group | N/A |
| QVC | -30 |
 | HSN | -30 |
Liberty Media Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Liberty Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Liberty Media Customer Loyalty Score by Ethnicity
Liberty Media's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Liberty Media Customer Loyalty vs. Competitors
Compared to its competitors, Liberty Media's Customer Loyalty score is rated right above HSN, and is preceded by QVC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TIME Magazine | 100% |
| QVC | 84% |
| Liberty Media | 76% |
| HSN | 75% |
| Tripadvisor | 69% |
| Salon Media Group | N/A |
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Liberty Media Product Quality
3.5/5
Liberty Media has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Liberty Media Product Information
Liberty Media’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.libertymedia.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Liberty Media Product Quality
Liberty Media's Product Quality score was rated highest by Caucasian customers.
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Ranked Liberty Media Product Quality the Highest
Liberty Media Product Quality Score by Ethnicity
Liberty Media's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Liberty Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Liberty Media Product Quality vs. Competitors
Compared to its competitors, Liberty Media's Product Quality score is rated right above QVC, and is preceded by TIME Magazine.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tripadvisor | 4/5 |
| TIME Magazine | 4/5 |
| Liberty Media | 3.5/5 |
| QVC | 2.7/5 |
| HSN | 2.7/5 |
| Salon Media Group | N/A |
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Liberty Media Pricing
Liberty Media ROI & Value For Money
3.5/5
Liberty Media has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Liberty Media ROI
Liberty Media's ROI score was rated highest by Caucasian customers.
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Ranked Liberty Media ROI the Highest
Liberty Media ROI Score by Ethnicity
Liberty Media's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Liberty Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Liberty Media Pricing vs. Competitors
Compared to its competitors, Liberty Media's ROI score is rated right above HSN, and is preceded by Tripadvisor.
| COMPANY | Pricing Score | |
|---|---|---|
| TIME Magazine | 4.5/5 |
| Tripadvisor | 3.8/5 |
| Liberty Media | 3.5/5 |
| HSN | 2.7/5 |
| QVC | 2.6/5 |
| Salon Media Group | N/A |
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Liberty Media Customer Satisfaction (CSAT)
Liberty Media Customer Satisfaction (CSAT) Score
50 / 100
Liberty Media has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Liberty Media Customer Satisfaction
Liberty Media's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Liberty Media Customer Satisfaction the Highest
Liberty Media Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Liberty Media's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Liberty Media Customer Satisfaction vs. Competitors
Compared to its competitors, Liberty Media's Customer Satisfaction score is rated right above HSN, and is preceded by Tripadvisor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TIME Magazine | 100% |
| Tripadvisor | 78% |
| Liberty Media | 50% |
| HSN | 43% |
| QVC | 38% |
| Salon Media Group | 0% |
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Liberty Media Customer Service
3.3/5
Liberty Media has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Liberty Media's Customer Service
Address
12300 Liberty Boulevard, Englewood, CO
Website
http://www.libertymedia.com
Quick Insights into Liberty Media Customer Service
Liberty Media's Customer Service score was rated highest by Caucasian customers.
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Ranked Liberty Media Customer Service the Highest
Liberty Media Customer Service Score by Ethnicity
Liberty Media's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Liberty Media Customer Service vs. Competitors
Compared to its competitors, Liberty Media's Customer Service score is rated right above HSN, and is preceded by Tripadvisor.
| COMPANY | Customer Service Score | |
|---|---|---|
| TIME Magazine | 4/5 |
| Tripadvisor | 3.7/5 |
| Liberty Media | 3.3/5 |
| HSN | 2.7/5 |
| QVC | 2.5/5 |
| Salon Media Group | N/A |
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Liberty Media as an Employer
3.4/5
Liberty Media has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Liberty Media scored a 72 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Liberty Media would recommend the brand to a friend. ENPS measures how likely Liberty Media employees would recommend working at Liberty Media to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
