100
NPS
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LiveControl
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About LiveControl's Brand
LiveControl is your video production crew... except completely remote. We're solving the video production headache (a huge problem for creators and organizations) by making it simple and on-demand. Among its major competitors, LiveControl is ranked in 1st place for NPS while Snap Inc. is 2nd, and Twitch is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
LiveControl Ranking
- #1 / 4 of its competitors
LiveControl NPS
LiveControl's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether LiveControl's customers would recommend using the product based on a scale of -100 to 100.
LiveControl Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
LiveControl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
LiveControl is ranked first for NPS among its competitors. Snap Inc. and Twitch come in second and third, with Vimeo coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LiveControl NPS vs. Competitors
Compared to its competitors, LiveControl's NPS is rated right above Snap Inc..
| COMPANY | NPS Score | |
|---|---|---|
| LiveControl | 100 |
 | Snap Inc. | 12 |
 | Twitch | 4 |
 | Vimeo | 1 |
 | Frame | N/A |
LiveControl Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LiveControl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LiveControl Customer Loyalty vs. Competitors
Compared to its competitors, LiveControl's Customer Loyalty score is rated right above Snap Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LiveControl | 100% |
| Snap Inc. | 84% |
| Twitch | 75% |
| Vimeo | 72% |
| Frame | N/A |
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VS
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LiveControl Product Quality
5/5
LiveControl has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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LiveControl Product Information
LiveControl’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.livecontrol.io/
- Company Size
- 51-200 Employees
Industry
Tech
Media
Sports & Entertainment
LiveControl Product Quality vs. Competitors
Compared to its competitors, LiveControl's Product Quality score is rated right above Snap Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| LiveControl | 5/5 |
| Snap Inc. | 4/5 |
| Twitch | 3.5/5 |
| Vimeo | 3.3/5 |
| Frame | N/A |
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LiveControl Pricing
LiveControl ROI & Value For Money
5/5
LiveControl has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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LiveControl Pricing vs. Competitors
Compared to its competitors, LiveControl's ROI score is rated right above Snap Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| LiveControl | 5/5 |
| Snap Inc. | 3.7/5 |
| Twitch | 3.3/5 |
| Vimeo | 3.1/5 |
| Frame | N/A |
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LiveControl Customer Satisfaction (CSAT)
LiveControl Customer Satisfaction (CSAT) Score
100 / 100
LiveControl has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LiveControl Customer Satisfaction vs. Competitors
Compared to its competitors, LiveControl's Customer Satisfaction score is rated right above Snap Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LiveControl | 100% |
| Snap Inc. | 78% |
| Twitch | 58% |
| Vimeo | 50% |
| Frame | 0% |
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LiveControl Customer Service
5/5
LiveControl has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About LiveControl's Customer Service
Address
Santa Monica, CA 90404
Website
https://www.livecontrol.io/
LiveControl's Social Links
LiveControl Customer Service vs. Competitors
Compared to its competitors, LiveControl's Customer Service score is rated right above Snap Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| LiveControl | 5/5 |
| Snap Inc. | 3.8/5 |
| Twitch | 3.2/5 |
| Vimeo | 2.8/5 |
| Frame | N/A |
Unlock LiveControl Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full LiveControl Customer Service vs. Competitors data and gain insights into your customers today.
LiveControl as an Employer
4.6/5
LiveControl has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LiveControl scored a 100 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of LiveControl would recommend the brand to a friend. ENPS measures how likely LiveControl employees would recommend working at LiveControl to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 90% | Promoters |
|---|---|
| 10% | Passive |
| 0% | Detractors |
