-8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Loblaw Companies Limited
Marketing or Exec? Claim Your Free Account
About Loblaw Companies Limited's Brand
Loblaw Companies Limited is the largest food retailer in Canada that encompasses 1,000 corporate and franchise supermarkets. Among its major competitors, Loblaw Companies Limited is ranked in 4th place for NPS while Metro Inc. is 1st, and Walmart is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Loblaw Companies Limited Ranking
- #4 / 4 of its competitors
Loblaw Companies Limited NPS
Loblaw Companies Limited's Net Promoter Score (NPS) is a -8 with 35% Promoters, 22% Passives, and 43% Detractors. Net Promoter Score tracks whether Loblaw Companies Limited's customers would recommend using the product based on a scale of -100 to 100.
Loblaw Companies Limited Overall NPS
| 35% | Promoters |
|---|---|
| 22% | Passives |
| 43% | Detractors |
Loblaw Companies Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -9 | Jan 2025 | -9 |
Feb 2025 -9 | Feb 2025 | -9 |
Mar 2025 -7 | Mar 2025 | -7 |
Apr 2025 -7 | Apr 2025 | -7 |
May 2025 -7 | May 2025 | -7 |
Jun 2025 -9 | Jun 2025 | -9 |
Jul 2025 -9 | Jul 2025 | -9 |
Aug 2025 -7 | Aug 2025 | -7 |
Sep 2025 -9 | Sep 2025 | -9 |
Oct 2025 -9 | Oct 2025 | -9 |
Nov 2025 -9 | Nov 2025 | -9 |
Dec 2025 -9 | Dec 2025 | -9 |
How Other Brands Compare
Loblaw Companies Limited is ranked #4 for NPS among its competitors. Metro Inc. and Walmart come in first and second, with Sobeys coming in at third.
Loblaw Companies Limited |  Walmart |  Metro Inc. |  Sobeys | |
| Global Ranking | #- | #104 | #- | #- |
| NPS | -8 | 7 | 19 | -5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $382.64B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loblaw Companies Limited NPS by Gender
Female customers rated Loblaw Companies Limited's NPS 17 points higher than Male customers.
Male
-25
Loblaw Companies Limited's NPS was rated -25 by Male customers on Comparably.
27%
Promoters
21%
Passives
52%
Detractors
Female
-8
Loblaw Companies Limited's NPS was rated -8 by Female customers on Comparably.
34%
Promoters
24%
Passives
42%
Detractors
Loblaw Companies Limited NPS by Ethnicity
Loblaw Companies Limited's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
African American/Black 31 | African American/Black | 31 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American 0 | Native American | 0 |
Other -16 | Other | -16 |
Loblaw Companies Limited NPS by Age
Loblaw Companies Limited's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Loblaw Companies Limited NPS by Usage
Loblaw Companies Limited's NPS was rated the highest by customers who have used Loblaw Companies Limited's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years -11 | 2 to 5 Years | -11 |
5 to 10 Years -15 | 5 to 10 Years | -15 |
Over 10 Years -44 | Over 10 Years | -44 |
Loblaw Companies Limited NPS vs. Competitors
Compared to its competitors, Loblaw Companies Limited's NPS is rated right below Sobeys.
| COMPANY | NPS Score | |
|---|---|---|
| Metro Inc. | 19 |
| Walmart | 7 |
| Sobeys | -5 |
| Loblaw Companies Limited | -8 |
Loblaw Companies Limited Customer Reviews
Out of the 36 Loblaw Companies Limited customer reviews 25 were positive and 11 were constructive. Loblaw Companies Limited customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Loblaw Companies Limited Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Loblaw Companies Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loblaw Companies Limited Customer Loyalty Score by Gender
Loblaw Companies Limited's Customer Loyalty score was rated 71 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Loblaw Companies Limited.
Male
71%
Yes
Female
71%
Yes
Loblaw Companies Limited Customer Loyalty Score by Ethnicity
Loblaw Companies Limited's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Loblaw Companies Limited.
70
out of 100
Caucasian
75
out of 100
African American/Black
69
out of 100
Asian or Pacific Islander
70
out of 100
Native American
71
out of 100
Other
Loblaw Companies Limited Customer Loyalty Score by Age
Loblaw Companies Limited's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Loblaw Companies Limited.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 65% | 18-25 | 65% |
26-30 66% | 26-30 | 66% |
31-35 64% | 31-35 | 64% |
36-40 70% | 36-40 | 70% |
41-45 59% | 41-45 | 59% |
46-50 87% | 46-50 | 87% |
51-55 86% | 51-55 | 86% |
56-60 88% | 56-60 | 88% |
61-65 73% | 61-65 | 73% |
66+ 67% | 66+ | 67% |
Loblaw Companies Limited Customer Loyalty Score by Usage
Loblaw Companies Limited's Customer Loyalty score was rated the highest by customers who have used Loblaw Companies Limited's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Loblaw Companies Limited Customer Loyalty Score by Industry
Loblaw Companies Limited's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Loblaw Companies Limited Customer Loyalty vs. Competitors
Compared to its competitors, Loblaw Companies Limited's Customer Loyalty score is rated right above Metro Inc., and is preceded by Walmart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Walmart | 76% |
| Loblaw Companies Limited | 72% |
| Metro Inc. | 70% |
| Sobeys | 65% |
Unlock Loblaw Companies Limited Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Loblaw Companies Limited Customer Loyalty vs. Competitors data and gain insights into your customers today.
Loblaw Companies Limited Product Quality
3.4/5
Loblaw Companies Limited has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Loblaw Companies Limited's overall Product Quality score rated by its users and customers.
Loblaw Companies Limited Product Information
Loblaw Companies Limited’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Loblaw Companies Limited's product the highest. Reviewers from the Business and Consumer Services industry rated Loblaw Companies Limited the lowest at 3.4.
- Website
- http://www.loblaw.ca/en.html
- Company Size
- 10,000+ Employees
Industry
Consumer Goods
Quick Insights into Loblaw Companies Limited Product Quality
Loblaw Companies Limited's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked Loblaw Companies Limited's Product Quality.
Ranked Loblaw Companies Limited Product Quality the Highest
Ranked Loblaw Companies Limited Product Quality the Lowest
Loblaw Companies Limited Product Quality Score by Gender
Female customers rated Loblaw Companies Limited's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Loblaw Companies Limited.
Male
3.2/5
Female
3.4/5
Loblaw Companies Limited Product Quality Score by Ethnicity
Loblaw Companies Limited's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Loblaw Companies Limited.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 3.3 | Native American | 3.3 |
Other 3.3 | Other | 3.3 |
Loblaw Companies Limited Product Quality Score by Age
Loblaw Companies Limited's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Loblaw Companies Limited.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.5 | 66+ | 2.5 |
Loblaw Companies Limited Product Quality Score by Usage
Loblaw Companies Limited's Product Quality score was rated the highest by customers who have used Loblaw Companies Limited's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Loblaw Companies Limited Product Quality Score by Industry
Loblaw Companies Limited's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Loblaw Companies Limited Product Quality vs. Competitors
Compared to its competitors, Loblaw Companies Limited's Product Quality score is rated right below Walmart.
| COMPANY | Product Quality Score | |
|---|---|---|
| Metro Inc. | 3.9/5 |
| Sobeys | 3.5/5 |
| Walmart | 3.5/5 |
| Loblaw Companies Limited | 3.4/5 |
Unlock Loblaw Companies Limited Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Loblaw Companies Limited Product Quality vs. Competitors data and gain insights into your customers today.
Loblaw Companies Limited Pricing
Loblaw Companies Limited ROI & Value For Money
3/5
Loblaw Companies Limited has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Loblaw Companies Limited's overall ROI score rated by its users and customers.
Loblaw Companies Limited Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Loblaw Companies Limited.
Quick Insights into Loblaw Companies Limited ROI
Loblaw Companies Limited's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked Loblaw Companies Limited's ROI score.
Ranked Loblaw Companies Limited ROI the Highest
Ranked Loblaw Companies Limited ROI the Lowest
Loblaw Companies Limited ROI Score by Gender
Female customers rated Loblaw Companies Limited's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Loblaw Companies Limited.
Male
2.8/5
Female
3.1/5
Loblaw Companies Limited ROI Score by Ethnicity
Loblaw Companies Limited's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Loblaw Companies Limited.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 3.5 | Native American | 3.5 |
Other 3 | Other | 3 |
Loblaw Companies Limited ROI Score by Age
Loblaw Companies Limited's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Loblaw Companies Limited.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.8 | 36-40 | 2.8 |
41-45 3 | 41-45 | 3 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3 | 51-55 | 3 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.2 | 66+ | 2.2 |
Loblaw Companies Limited ROI Score by Usage
Loblaw Companies Limited's ROI score was rated the highest by customers who have used Loblaw Companies Limited's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Loblaw Companies Limited ROI Score by Industry
Loblaw Companies Limited's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Loblaw Companies Limited Pricing vs. Competitors
Compared to its competitors, Loblaw Companies Limited's ROI score is rated right below Sobeys.
| COMPANY | Pricing Score | |
|---|---|---|
| Metro Inc. | 3.5/5 |
| Walmart | 3.5/5 |
| Sobeys | 3.2/5 |
| Loblaw Companies Limited | 3/5 |
Unlock Loblaw Companies Limited ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Loblaw Companies Limited ROI vs. Competitors data and gain insights into your customers today.
Loblaw Companies Limited Customer Satisfaction (CSAT)
Loblaw Companies Limited Customer Satisfaction (CSAT) Score
61 / 100
Loblaw Companies Limited has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Loblaw Companies Limited Customer Satisfaction
Loblaw Companies Limited's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Loblaw Companies Limited's Customer Satisfaction.
Ranked Loblaw Companies Limited Customer Satisfaction the Highest
Ranked Loblaw Companies Limited Customer Satisfaction the Lowest
Loblaw Companies Limited Customer Satisfaction Score by Gender
Female customers rated Loblaw Companies Limited's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Loblaw Companies Limited.
49 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 15% | |
Very Dissatisfied | 18% |
61 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 10% | |
Very Dissatisfied | 16% |
Loblaw Companies Limited Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Loblaw Companies Limited's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loblaw Companies Limited.
43 / 100
Very Satisfied
16%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
17%
Very Dissatisfied
27%
CSAT according to African American/Black
Loblaw Companies Limited's Customer Satisfaction (CSAT) score was rated 73% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loblaw Companies Limited.
73 / 100
Very Satisfied
41%
Satisfied
32%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Loblaw Companies Limited's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loblaw Companies Limited.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Native American
Loblaw Companies Limited's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loblaw Companies Limited.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Loblaw Companies Limited's Customer Satisfaction (CSAT) score was rated 52% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loblaw Companies Limited.
52 / 100
Very Satisfied
26%
Satisfied
26%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
22%
Very Dissatisfied
13%
Loblaw Companies Limited Customer Satisfaction Score by Age
Loblaw Companies Limited's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Loblaw Companies Limited.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 64% | |||||||||||||||
| 26-30 | 84% | |||||||||||||||
| 31-35 | 62% | |||||||||||||||
| 36-40 | 69% | |||||||||||||||
| 41-45 | 72% | |||||||||||||||
| 46-50 | 86% | |||||||||||||||
| 51-55 | 45% | |||||||||||||||
| 56-60 | 31% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 41% |
Loblaw Companies Limited Customer Satisfaction Score by Usage
Loblaw Companies Limited's Customer Satisfaction score was rated the highest by customers who have used Loblaw Companies Limited's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Loblaw Companies Limited Customer Satisfaction Score by Industry
Loblaw Companies Limited's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Loblaw Companies Limited Customer Satisfaction Score by Industry",
"text": "Loblaw Companies Limited's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Retail",
"groupId": 559,
"score": 54,
"stars": 0,
"csatScore": 54,
"text": "Loblaw Companies Limited's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 54
}
]
}Loblaw Companies Limited Customer Satisfaction vs. Competitors
Compared to its competitors, Loblaw Companies Limited's Customer Satisfaction score is rated right below Walmart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Metro Inc. | 74% |
| Sobeys | 68% |
| Walmart | 66% |
| Loblaw Companies Limited | 61% |
Unlock Loblaw Companies Limited Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Loblaw Companies Limited Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Loblaw Companies Limited Customer Service
3.1/5
Loblaw Companies Limited has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Loblaw Companies Limited's overall Customer Service score rated by its users and customers.
About Loblaw Companies Limited's Customer Service
Website
http://www.loblaw.ca/en.html
Phone Number
(888)495-5111
Quick Insights into Loblaw Companies Limited Customer Service
Loblaw Companies Limited's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Loblaw Companies Limited's Customer Service score.
Ranked Loblaw Companies Limited Customer Service the Highest
Ranked Loblaw Companies Limited Customer Service the Lowest
Loblaw Companies Limited Customer Service Score by Gender
Female customers rated Loblaw Companies Limited's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Loblaw Companies Limited.
Male
2.9/5
Female
3.2/5
Loblaw Companies Limited Customer Service Score by Ethnicity
Loblaw Companies Limited's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Loblaw Companies Limited.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 3.3 | Native American | 3.3 |
Other 2.9 | Other | 2.9 |
Loblaw Companies Limited Customer Service Score by Age
Loblaw Companies Limited's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Loblaw Companies Limited.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3 | 36-40 | 3 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3 | 51-55 | 3 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Loblaw Companies Limited Customer Service Score by Usage
Loblaw Companies Limited's Customer Service score was rated the highest by customers who have used Loblaw Companies Limited's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Loblaw Companies Limited Customer Service Score by Industry
Loblaw Companies Limited's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Loblaw Companies Limited Customer Service vs. Competitors
Compared to its competitors, Loblaw Companies Limited's Customer Service score is rated right below Walmart.
| COMPANY | Customer Service Score | |
|---|---|---|
| Metro Inc. | 3.7/5 |
| Sobeys | 3.6/5 |
| Walmart | 3.3/5 |
| Loblaw Companies Limited | 3.1/5 |
Unlock Loblaw Companies Limited Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Loblaw Companies Limited Customer Service vs. Competitors data and gain insights into your customers today.
Loblaw Companies Limited as an Employer
3.0/5
Loblaw Companies Limited has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Loblaw Companies Limited
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Loblaw Companies Limited scored a -8 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Loblaw Companies Limited would recommend the brand to a friend. ENPS measures how likely Loblaw Companies Limited employees would recommend working at Loblaw Companies Limited to a friend.
Net Promoter Score
-8
NPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
