6
NPS
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Loews Hotels
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About Loews Hotels' Brand
Among its major competitors, Loews Hotels is ranked in 5th place for NPS while Ritz-Carlton is 1st, and Hilton is 2nd.Their current valuation is $13.95B
Brand at a Glance
62%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Loews Hotels Ranking
- #4 / 4 of its competitors
Loews Hotels NPS
Loews Hotels's Net Promoter Score (NPS) is a 6 with 44% Promoters, 18% Passives, and 38% Detractors. Net Promoter Score tracks whether Loews Hotels's customers would recommend using the product based on a scale of -100 to 100.
Loews Hotels Overall NPS
| 44% | Promoters |
|---|---|
| 18% | Passives |
| 38% | Detractors |
Loews Hotels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 4 | Dec 2023 | 4 |
Feb 2024 3 | Feb 2024 | 3 |
Apr 2024 -1 | Apr 2024 | -1 |
May 2024 4 | May 2024 | 4 |
Jun 2024 6 | Jun 2024 | 6 |
Jul 2024 9 | Jul 2024 | 9 |
Sep 2024 5 | Sep 2024 | 5 |
Oct 2024 8 | Oct 2024 | 8 |
Dec 2024 5 | Dec 2024 | 5 |
May 2025 3 | May 2025 | 3 |
Sep 2025 4 | Sep 2025 | 4 |
Nov 2025 8 | Nov 2025 | 8 |
How Other Brands Compare
Loews Hotels is ranked #4 for NPS among its competitors. Ritz-Carlton and Hilton come in first and second, with Marriott coming in at third. Among those competitors, it is the lowest valued company behind Ritz-Carlton.
Loews Hotels |  Ritz-Carlton |  Marriott |  Hilton | |
| Global Ranking | #- | #49 | #79 | #84 |
| NPS | 6 | 38 | 15 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $13.95B | $44.20B | $44.20B | $32.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loews Hotels NPS by Gender
Male customers rated Loews Hotels's NPS 44 points higher than Female customers.
Male
28
Loews Hotels's NPS was rated 28 by Male customers on Comparably.
64%
Promoters
0%
Passives
36%
Detractors
Female
-16
Loews Hotels's NPS was rated -16 by Female customers on Comparably.
17%
Promoters
50%
Passives
33%
Detractors
Loews Hotels NPS by Ethnicity
Loews Hotels's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 67 | Other | 67 |
Loews Hotels NPS by Age
Loews Hotels's NPS was rated 67 points by customers ages 31-35 on Comparably.
Loews Hotels NPS by Usage
Loews Hotels's NPS was rated the highest by customers who have used Loews Hotels's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
Loews Hotels NPS vs. Competitors
Compared to its competitors, Loews Hotels's NPS is rated right above Hyatt Hotels Corporation, and is preceded by IHG.
| COMPANY | NPS Score | |
|---|---|---|
| Ritz-Carlton | 38 |
| Hilton | 26 |
| Marriott | 15 |
 | IHG | 14 |
| Loews Hotels | 6 |
 | Hyatt Hotels Corporation | N/A |
 | Omni Hotels | N/A |
Loews Hotels Customer Reviews
Out of the 2 Loews Hotels customer reviews 1 was positive and 1 was constructive. Loews Hotels customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Loews Hotels Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Loews Hotels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loews Hotels Customer Loyalty Score by Gender
Female customers rated Loews Hotels's Customer Loyalty score 34% higher than Male customers.
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Male
51%
Yes
Female
85%
Yes
Loews Hotels Customer Loyalty Score by Ethnicity
Loews Hotels's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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61
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
100
out of 100
Other
Loews Hotels Customer Loyalty Score by Age
Loews Hotels's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Loews Hotels Customer Loyalty Score by Usage
Loews Hotels's Customer Loyalty score was rated the highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Loews Hotels Customer Loyalty vs. Competitors
Compared to its competitors, Loews Hotels's Customer Loyalty score is rated right above Hyatt Hotels Corporation, and is preceded by IHG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marriott | 81% |
| Ritz-Carlton | 80% |
| Hilton | 78% |
| IHG | 74% |
| Loews Hotels | 62% |
| Hyatt Hotels Corporation | N/A |
| Omni Hotels | N/A |
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Loews Hotels Product Quality
3.3/5
Loews Hotels has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Loews Hotels Product Information
Loews Hotels’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.loewshotels.com
- Company Size
- 5,001-10,000 Employees
Industry
Hospitality
Quick Insights into Loews Hotels Product Quality
Loews Hotels's Product Quality score was rated highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and rated lowest by customers who have used Loews Hotels's products/services for Less than 1 Year.
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Ranked Loews Hotels Product Quality the Highest
Ranked Loews Hotels Product Quality the Lowest
Loews Hotels Product Quality Score by Gender
Male customers rated Loews Hotels's Product Quality score 0.5 stars higher than Female customers.
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Male
3.6/5
Female
3.1/5
Loews Hotels Product Quality Score by Ethnicity
Loews Hotels's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Loews Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 4.6 | Other | 4.6 |
Loews Hotels Product Quality Score by Age
Loews Hotels's Product Quality score was rated 4.3 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
Loews Hotels Product Quality Score by Usage
Loews Hotels's Product Quality score was rated the highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Loews Hotels Product Quality vs. Competitors
Compared to its competitors, Loews Hotels's Product Quality score is rated right above Hyatt Hotels Corporation, and is preceded by Marriott.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ritz-Carlton | 4/5 |
| Hilton | 3.8/5 |
| IHG | 3.6/5 |
| Marriott | 3.5/5 |
| Loews Hotels | 3.3/5 |
| Hyatt Hotels Corporation | N/A |
| Omni Hotels | N/A |
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Loews Hotels Pricing
Loews Hotels ROI & Value For Money
3.5/5
Loews Hotels has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Loews Hotels ROI
Loews Hotels's ROI score was rated highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and rated lowest by customers who have used Loews Hotels's products/services for Less than 1 Year.
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Ranked Loews Hotels ROI the Highest
Ranked Loews Hotels ROI the Lowest
Loews Hotels ROI Score by Gender
Male customers rated Loews Hotels's ROI score 0.1 stars higher than Female customers.
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Male
3.1/5
Female
3/5
Loews Hotels ROI Score by Ethnicity
Loews Hotels's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Loews Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 4.5 | Other | 4.5 |
Loews Hotels ROI Score by Age
Loews Hotels's ROI score was rated 3.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
Loews Hotels ROI Score by Usage
Loews Hotels's ROI score was rated the highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Loews Hotels Pricing vs. Competitors
Compared to its competitors, Loews Hotels's ROI score is rated right above Marriott, and is preceded by IHG.
| COMPANY | Pricing Score | |
|---|---|---|
| Ritz-Carlton | 3.8/5 |
| Hilton | 3.7/5 |
| IHG | 3.5/5 |
| Loews Hotels | 3.5/5 |
| Marriott | 3.4/5 |
| Hyatt Hotels Corporation | N/A |
| Omni Hotels | N/A |
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Loews Hotels Customer Satisfaction (CSAT)
Loews Hotels Customer Satisfaction (CSAT) Score
57 / 100
Loews Hotels has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
40%
Satisfied
17%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Loews Hotels Customer Satisfaction
Loews Hotels's Customer Satisfaction score was rated highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and rated lowest by customers who have used Loews Hotels's products/services for Less than 1 Year.
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Ranked Loews Hotels Customer Satisfaction the Highest
Ranked Loews Hotels Customer Satisfaction the Lowest
Loews Hotels Customer Satisfaction Score by Gender
Loews Hotels's Customer Satisfaction score was rated 60 by both Female and Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Loews Hotels Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Loews Hotels' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Loews Hotels' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Loews Hotels' Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Loews Hotels Customer Satisfaction Score by Age
Loews Hotels's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Loews Hotels Customer Satisfaction Score by Usage
Loews Hotels's Customer Satisfaction score was rated the highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Loews Hotels Customer Satisfaction vs. Competitors
Compared to its competitors, Loews Hotels's Customer Satisfaction score is rated right above Hyatt Hotels Corporation, and is preceded by IHG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ritz-Carlton | 78% |
| Hilton | 74% |
| Marriott | 64% |
| IHG | 63% |
| Loews Hotels | 57% |
| Hyatt Hotels Corporation | 0% |
| Omni Hotels | 0% |
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Loews Hotels Customer Service
3.4/5
Loews Hotels has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Loews Hotels's Customer Service
Website
https://www.loewshotels.com
Quick Insights into Loews Hotels Customer Service
Loews Hotels's Customer Service score was rated highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and rated lowest by customers who have used Loews Hotels's products/services for Less than 1 Year.
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Ranked Loews Hotels Customer Service the Highest
Ranked Loews Hotels Customer Service the Lowest
Loews Hotels Customer Service Score by Gender
Male customers rated Loews Hotels's Customer Service score 0.3 stars higher than Female customers.
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Male
3.2/5
Female
2.9/5
Loews Hotels Customer Service Score by Ethnicity
Loews Hotels's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 4.6 | Other | 4.6 |
Loews Hotels Customer Service Score by Age
Loews Hotels's Customer Service score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Loews Hotels Customer Service Score by Usage
Loews Hotels's Customer Service score was rated the highest by customers who have used Loews Hotels's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Loews Hotels Customer Service vs. Competitors
Compared to its competitors, Loews Hotels's Customer Service score is rated right above Marriott, and is preceded by IHG.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ritz-Carlton | 4/5 |
| Hilton | 3.8/5 |
| IHG | 3.5/5 |
| Loews Hotels | 3.4/5 |
| Marriott | 3.4/5 |
| Hyatt Hotels Corporation | N/A |
| Omni Hotels | N/A |
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Loews Hotels as an Employer
2.9/5
Loews Hotels has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Loews Hotels scored a 6 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Loews Hotels would recommend the brand to a friend. ENPS measures how likely Loews Hotels employees would recommend working at Loews Hotels to a friend.
Net Promoter Score
6
NPS Score
| 44% | Promoters |
|---|---|
| 18% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 44% | Promoters |
|---|---|
| 10% | Passive |
| 46% | Detractors |
