25
NPS
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Lukoil
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About Lukoil's Brand
Among its major competitors, Lukoil is ranked in 4th place for NPS while Gazprom is 1st, and Royal Dutch Shell is 2nd.Their current valuation is $52.95B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Lukoil Ranking
- #3 / 4 of its competitors
Lukoil NPS
Lukoil's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Lukoil's customers would recommend using the product based on a scale of -100 to 100.
Lukoil Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Lukoil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 50 | Sep 2022 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Nov 2024 25 | Nov 2024 | 25 |
How Other Brands Compare
Lukoil is ranked third for NPS among its competitors. Gazprom and Royal Dutch Shell come in first and second, with Tatneft Group coming in at #4. Among those competitors, it is the third most valued company behind Gazprom.
Lukoil |  Royal Dutch Shell |  Gazprom |  Tatneft Group | |
| Global Ranking | #- | #496 | #- | #- |
| NPS | 25 | 34 | 40 | - |
| Valuation Updated every 24 hours for public companies | $52.95B | $63.46B | $71.85B | $17.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lukoil NPS vs. Competitors
Compared to its competitors, Lukoil's NPS is rated right above Rosneft, and is preceded by Aker BP.
| COMPANY | NPS Score | |
|---|---|---|
| Gazprom | 40 |
| Royal Dutch Shell | 34 |
 | Aker BP | 28 |
| Lukoil | 25 |
 | Rosneft | 0 |
Lukoil Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lukoil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lukoil Customer Loyalty vs. Competitors
Compared to its competitors, Lukoil's Customer Loyalty score is rated right above Rosneft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lukoil | 100% |
| Rosneft | 100% |
| Royal Dutch Shell | 82% |
| Gazprom | 73% |
| Aker BP | 59% |
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Lukoil Product Quality
4/5
Lukoil has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Lukoil Product Information
Lukoil’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.lukoil.com
- Company Size
- 10,000+ Employees
Lukoil Product Quality vs. Competitors
Compared to its competitors, Lukoil's Product Quality score is rated right above Aker BP, and is preceded by Royal Dutch Shell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| Lukoil | 4/5 |
| Aker BP | 3.6/5 |
| Gazprom | 3.5/5 |
| Rosneft | 2.5/5 |
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Lukoil Pricing
Lukoil ROI & Value For Money
5/5
Lukoil has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Lukoil Pricing vs. Competitors
Compared to its competitors, Lukoil's ROI score is rated right above Royal Dutch Shell.
| COMPANY | Pricing Score | |
|---|---|---|
| Lukoil | 5/5 |
| Royal Dutch Shell | 4/5 |
| Aker BP | 3.9/5 |
| Gazprom | 3.4/5 |
| Rosneft | 3/5 |
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Lukoil Customer Satisfaction (CSAT)
Lukoil Customer Satisfaction (CSAT) Score
100 / 100
Lukoil has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lukoil Customer Satisfaction vs. Competitors
Compared to its competitors, Lukoil's Customer Satisfaction score is rated right above Rosneft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lukoil | 100% |
| Rosneft | 100% |
| Aker BP | 86% |
| Royal Dutch Shell | 82% |
| Gazprom | 75% |
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Lukoil Customer Service
5/5
Lukoil has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Lukoil's Customer Service
Address
11, Sretensky Boulevard, Moscow, 101000
Website
www.lukoil.com
Phone Number
7
Lukoil Customer Service vs. Competitors
Compared to its competitors, Lukoil's Customer Service score is rated right above Rosneft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lukoil | 5/5 |
| Rosneft | 4.5/5 |
| Royal Dutch Shell | 4.1/5 |
| Aker BP | 3.9/5 |
| Gazprom | 3.7/5 |
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Consumer vs. Employees
Lukoil scored a 25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Lukoil would recommend the brand to a friend. ENPS measures how likely Lukoil employees would recommend working at Lukoil to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
