18
NPS
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Lupin Pharmaceuticals
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About Lupin Pharmaceuticals' Brand
Among its major competitors, Lupin Pharmaceuticals is ranked in 2nd place for NPS while Bristol Myers Squibb is 1st, and Dr. Reddy's is 3rd.
Brand at a Glance
84%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
4/5
Customer Service
Lupin Pharmaceuticals Ranking
- #2 / 4 of its competitors
Lupin Pharmaceuticals NPS
Lupin Pharmaceuticals's Net Promoter Score (NPS) is a 18 with 56% Promoters, 6% Passives, and 38% Detractors. Net Promoter Score tracks whether Lupin Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Lupin Pharmaceuticals Overall NPS
| 56% | Promoters |
|---|---|
| 6% | Passives |
| 38% | Detractors |
Lupin Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 50 | Jul 2021 | 50 |
Nov 2022 -15 | Nov 2022 | -15 |
Dec 2022 -33 | Dec 2022 | -33 |
May 2023 -30 | May 2023 | -30 |
Jun 2023 -9 | Jun 2023 | -9 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 8 | Sep 2023 | 8 |
Mar 2024 13 | Mar 2024 | 13 |
Jun 2025 19 | Jun 2025 | 19 |
How Other Brands Compare
Lupin Pharmaceuticals is ranked second for NPS among its competitors. Bristol Myers Squibb and Dr. Reddy's come in first and third, with Pfizer coming in at #4.
Lupin Pharmaceuticals |  Bristol Myers Squibb |  Pfizer |  Dr. Reddy's | |
| Global Ranking | #- | #205 | #214 | #- |
| NPS | 18 | 27 | 0 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $140.58B | $191.43B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lupin Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Lupin Pharmaceuticals's NPS is rated right above Dr. Reddy's, and is preceded by Bristol Myers Squibb.
| COMPANY | NPS Score | |
|---|---|---|
| Bristol Myers Squibb | 27 |
| Lupin Pharmaceuticals | 18 |
| Dr. Reddy's | 15 |
| Pfizer | 0 |
 | KPA | N/A |
Lupin Pharmaceuticals Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Lupin Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lupin Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Lupin Pharmaceuticals's Customer Loyalty score is rated right above Bristol Myers Squibb, and is preceded by Dr. Reddy's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dr. Reddy's | 93% |
| Lupin Pharmaceuticals | 84% |
| Bristol Myers Squibb | 79% |
| Pfizer | 65% |
| KPA | N/A |
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Lupin Pharmaceuticals Product Quality
3.7/5
Lupin Pharmaceuticals has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Lupin Pharmaceuticals Product Information
Lupin Pharmaceuticals’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Lupin Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Lupin Pharmaceuticals's Product Quality score is rated right above Dr. Reddy's, and is preceded by Bristol Myers Squibb.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bristol Myers Squibb | 3.9/5 |
| Lupin Pharmaceuticals | 3.7/5 |
| Dr. Reddy's | 3.6/5 |
| Pfizer | 3.2/5 |
| KPA | N/A |
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Lupin Pharmaceuticals Pricing
Lupin Pharmaceuticals ROI & Value For Money
3.4/5
Lupin Pharmaceuticals has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Lupin Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Lupin Pharmaceuticals's ROI score is rated right above Dr. Reddy's, and is preceded by Bristol Myers Squibb.
| COMPANY | Pricing Score | |
|---|---|---|
| Bristol Myers Squibb | 3.7/5 |
| Lupin Pharmaceuticals | 3.4/5 |
| Dr. Reddy's | 3.4/5 |
| Pfizer | 3.1/5 |
| KPA | N/A |
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Lupin Pharmaceuticals Customer Satisfaction (CSAT)
Lupin Pharmaceuticals Customer Satisfaction (CSAT) Score
67 / 100
Lupin Pharmaceuticals has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lupin Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Lupin Pharmaceuticals's Customer Satisfaction score is rated right above Dr. Reddy's, and is preceded by Bristol Myers Squibb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bristol Myers Squibb | 78% |
| Lupin Pharmaceuticals | 67% |
| Dr. Reddy's | 63% |
| Pfizer | 58% |
| KPA | 0% |
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Lupin Pharmaceuticals Customer Service
4/5
Lupin Pharmaceuticals has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Lupin Pharmaceuticals's Customer Service
Website
http://www.lupinpharmaceuticals.com/
Lupin Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Lupin Pharmaceuticals's Customer Service score is rated right above Bristol Myers Squibb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lupin Pharmaceuticals | 4/5 |
| Bristol Myers Squibb | 3.8/5 |
| Dr. Reddy's | 3.5/5 |
| Pfizer | 3.1/5 |
| KPA | N/A |
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Lupin Pharmaceuticals as an Employer
3.0/5
Lupin Pharmaceuticals has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Lupin Pharmaceuticals scored a 18 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Lupin Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Lupin Pharmaceuticals employees would recommend working at Lupin Pharmaceuticals to a friend.
Net Promoter Score
18
NPS Score
| 56% | Promoters |
|---|---|
| 6% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
