Macerich NPS & Customer Reviews

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Macerich

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About Macerich's Brand

Macerich is an independent real estate investment trust headquartered in Santa Monica, California. Among its major competitors, Macerich is ranked in 1st place for NPS while CBRE is 2nd, and The Taubman Company is 3rd.

Brand at a Glance

63%

Customer Loyalty

3.8/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

Macerich Ranking

^#1 / 4 of its competitors

Macerich NPS

Macerich's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Macerich's customers would recommend using the product based on a scale of -100 to 100.

Macerich Overall NPS

NPS

75%	Promoters
0%	Passives
25%	Detractors

Macerich NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 -100	Jul 2021	-100
Aug 2021 33	Aug 2021	33
Sep 2022 0	Sep 2022	0
Feb 2023 20	Feb 2023	20
Jun 2023 33	Jun 2023	33
Nov 2023 43	Nov 2023	43
Feb 2024 50	Feb 2024	50

How Other Brands Compare

Macerich is ranked first for NPS among its competitors. CBRE and Highwoods Properties come in second and third, with Kite Realty Group Trust coming in at #4.

	Macerich	CBRE	Kite Realty Group Trust	Highwoods Properties
Global Ranking	#-	#267	#-	#-
NPS	50	17	-	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$24.40B	$4.60B	$4.51B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Macerich NPS vs. Competitors

Compared to its competitors, Macerich's NPS is rated right above CBRE.

COMPANY		NPS Score
	Macerich	50
	CBRE	17
	PREIT	N/A
	Apartment Investment and Management Company	N/A
	Highwoods Properties	N/A
	Growth	N/A
	Derwent London	N/A
	The Taubman Company	-100
	Simon Data	-100

Macerich Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Macerich users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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63%

37%

Macerich Customer Loyalty vs. Competitors

Compared to its competitors, Macerich's Customer Loyalty score is rated right above Simon Data, and is preceded by CBRE.

COMPANY		Customer Loyalty Score
	The Taubman Company	100%
	CBRE	72%
	Macerich	63%
	Simon Data	10%
	PREIT	N/A
	Apartment Investment and Management Company	N/A
	Highwoods Properties	N/A
	Growth	N/A
	Derwent London	N/A

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Macerich Product Quality

3.8/5

Macerich has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Macerich Product Information

Macerich’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: http://www.macerich.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Enterprise

SaaS

Macerich Product Quality vs. Competitors

Compared to its competitors, Macerich's Product Quality score is rated right above CBRE, and is preceded by The Taubman Company.

COMPANY		Product Quality Score
	The Taubman Company	5/5
	Macerich	3.8/5
	CBRE	3.6/5
	Simon Data	2.5/5
	PREIT	N/A
	Apartment Investment and Management Company	N/A
	Highwoods Properties	N/A
	Growth	N/A
	Derwent London	N/A

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Macerich Pricing

Macerich ROI & Value For Money

3.9/5

Macerich has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Macerich Pricing vs. Competitors

Compared to its competitors, Macerich's ROI score is rated right above CBRE, and is preceded by The Taubman Company.

COMPANY		Pricing Score
	The Taubman Company	5/5
	Macerich	3.9/5
	CBRE	3.5/5
	Simon Data	3.5/5
	PREIT	N/A
	Apartment Investment and Management Company	N/A
	Highwoods Properties	N/A
	Growth	N/A
	Derwent London	N/A

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Macerich Customer Satisfaction (CSAT)

Macerich Customer Satisfaction (CSAT) Score

72 / 100

Macerich has an overall Customer Satisfaction score of 72 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	57%
Satisfied	15%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

57%

Satisfied

15%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Macerich Customer Satisfaction vs. Competitors

Compared to its competitors, Macerich's Customer Satisfaction score is rated right above CBRE, and is preceded by The Taubman Company.

COMPANY		Customer Satisfaction (CSAT) Score
	The Taubman Company	100%
	Macerich	72%
	CBRE	67%
	Simon Data	0%
	PREIT	0%
	Apartment Investment and Management Company	0%
	Highwoods Properties	0%
	Growth	0%
	Derwent London	0%

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Macerich Customer Service

4/5

Macerich has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Macerich's Customer Service

Address

401 Wilshire Boulevard, Suite 700, Santa Monica, CA

Website

http://www.macerich.com

Phone Number

+1 310-394-6000

Macerich Customer Service vs. Competitors

Compared to its competitors, Macerich's Customer Service score is rated right above CBRE, and is preceded by The Taubman Company.

COMPANY		Customer Service Score
	The Taubman Company	5/5
	Macerich	4/5
	CBRE	3.7/5
	Simon Data	3.5/5
	PREIT	N/A
	Apartment Investment and Management Company	N/A
	Highwoods Properties	N/A
	Growth	N/A
	Derwent London	N/A

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Macerich as an Employer

2.6/5

Macerich has a 2.6/5 stars for its overall company culture rated by their employees

top

35%

CEO of Macerich

Arthur Coppola

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Macerich scored a 50 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Macerich would recommend the brand to a friend. ENPS measures how likely Macerich employees would recommend working at Macerich to a friend.

Net Promoter Score

NPS Score

75%	Promoters
0%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

33%	Promoters
50%	Passive
17%	Detractors

Global Ranking Snapshot

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