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NPS
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MacStadium
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About MacStadium's Brand
MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Among its major competitors, MacStadium is ranked in 3rd place for NPS while DigitalOcean is 1st, and Rackspace Technology is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
MacStadium Ranking
- #3 / 4 of its competitors
MacStadium NPS
MacStadium's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MacStadium's customers would recommend using the product based on a scale of -100 to 100.
MacStadium Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MacStadium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
How Other Brands Compare
MacStadium is ranked third for NPS among its competitors. DigitalOcean and Rackspace Technology come in first and second, with SoftLayer coming in at #4.
MacStadium |  Rackspace Technology |  DigitalOcean |  SoftLayer | |
| Global Ranking | #- | #584 | #788 | #- |
| NPS | 0 | 17 | 35 | - |
| Valuation Updated every 24 hours for public companies | - | $444.14M | $350.00M | $119.08B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MacStadium NPS vs. Competitors
Compared to its competitors, MacStadium's NPS is rated right above InsynQ, and is preceded by Rackspace Technology.
| COMPANY | NPS Score | |
|---|---|---|
| DigitalOcean | 35 |
| Rackspace Technology | 17 |
| MacStadium | 0 |
 | InsynQ | N/A |
 | Logicworks | -67 |
MacStadium Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MacStadium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MacStadium Customer Loyalty vs. Competitors
Compared to its competitors, MacStadium's Customer Loyalty score is rated right above DigitalOcean.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MacStadium | 100% |
| DigitalOcean | 75% |
| Rackspace Technology | 71% |
| Logicworks | 55% |
| InsynQ | N/A |
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MacStadium Product Quality
4/5
MacStadium has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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MacStadium Product Information
MacStadium’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.macstadium.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
MacStadium Product Quality vs. Competitors
Compared to its competitors, MacStadium's Product Quality score is rated right above DigitalOcean.
| COMPANY | Product Quality Score | |
|---|---|---|
| MacStadium | 4/5 |
| DigitalOcean | 3.8/5 |
| Rackspace Technology | 3.7/5 |
| Logicworks | 2.2/5 |
| InsynQ | N/A |
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MacStadium Pricing
MacStadium ROI & Value For Money
4.5/5
MacStadium has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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MacStadium Pricing vs. Competitors
Compared to its competitors, MacStadium's ROI score is rated right above DigitalOcean.
| COMPANY | Pricing Score | |
|---|---|---|
| MacStadium | 4.5/5 |
| DigitalOcean | 3.9/5 |
| Rackspace Technology | 3.4/5 |
| Logicworks | 1.7/5 |
| InsynQ | N/A |
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MacStadium Customer Satisfaction (CSAT)
MacStadium Customer Satisfaction (CSAT) Score
100 / 100
MacStadium has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MacStadium Customer Satisfaction vs. Competitors
Compared to its competitors, MacStadium's Customer Satisfaction score is rated right above DigitalOcean.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MacStadium | 100% |
| DigitalOcean | 69% |
| Rackspace Technology | 61% |
| Logicworks | 50% |
| InsynQ | 0% |
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MacStadium Customer Service
4.5/5
MacStadium has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About MacStadium's Customer Service
Address
3565 Piedmont Road, Building 4, Suite 460, Atlanta, GA 30305
Website
https://www.macstadium.com
Phone Number
+1-855-288-2260
MacStadium Customer Service vs. Competitors
Compared to its competitors, MacStadium's Customer Service score is rated right above DigitalOcean.
| COMPANY | Customer Service Score | |
|---|---|---|
| MacStadium | 4.5/5 |
| DigitalOcean | 3.8/5 |
| Rackspace Technology | 3.2/5 |
| Logicworks | 1.7/5 |
| InsynQ | N/A |
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Consumer vs. Employees
MacStadium scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of MacStadium would recommend the brand to a friend. ENPS measures how likely MacStadium employees would recommend working at MacStadium to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
