-67
NPS
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Logicworks
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About Logicworks' Brand
Logicworks provides cloud computing and managed hosting solutions for private, public and hybrid clouds. Among its major competitors, Logicworks is ranked in 4th place for NPS while Qualys is 1st, and Rackspace Technology is 2nd.Their current valuation is $450.00M
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Logicworks CMO
Logicworks Ranking
- #3 / 4 of its competitors
Logicworks NPS
Logicworks's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Logicworks's customers would recommend using the product based on a scale of -100 to 100.
Logicworks Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Logicworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
May 2024 -66 | May 2024 | -66 |
How Other Brands Compare
Logicworks is ranked third for NPS among its competitors. Qualys and Rackspace Technology come in first and second, with ClearDATA coming in at #4. Among those competitors, it is the second most valued company behind Qualys.
Logicworks |  Rackspace Technology |  Qualys |  ClearDATA | |
| Global Ranking | #- | #584 | #- | #- |
| NPS | -67 | 17 | 47 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $450.00M | $444.14M | $4.49B | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Logicworks NPS vs. Competitors
Compared to its competitors, Logicworks's NPS is rated right above ClearDATA, and is preceded by MacStadium.
| COMPANY | NPS Score | |
|---|---|---|
| Qualys | 47 |
| Rackspace Technology | 17 |
 | MacStadium | 0 |
| Logicworks | -67 |
| ClearDATA | -100 |
 | Ace Cloud Hosting | -100 |
Logicworks Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Logicworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Logicworks Customer Loyalty vs. Competitors
Compared to its competitors, Logicworks's Customer Loyalty score is rated right above ClearDATA, and is preceded by Rackspace Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MacStadium | 100% |
| Ace Cloud Hosting | 100% |
| Qualys | 78% |
| Rackspace Technology | 71% |
| Logicworks | 55% |
| ClearDATA | 10% |
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Logicworks Product Quality
2.2/5
Logicworks has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Logicworks Product Information
Logicworks’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.logicworks.net
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
SaaS
Logicworks Product Quality vs. Competitors
Compared to its competitors, Logicworks's Product Quality score is rated right above Ace Cloud Hosting, and is preceded by ClearDATA.
| COMPANY | Product Quality Score | |
|---|---|---|
| MacStadium | 4/5 |
| Rackspace Technology | 3.7/5 |
| Qualys | 3.5/5 |
| ClearDATA | 2.5/5 |
| Logicworks | 2.2/5 |
| Ace Cloud Hosting | 1.5/5 |
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Logicworks Pricing
Logicworks ROI & Value For Money
1.7/5
Logicworks has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Logicworks Pricing vs. Competitors
Compared to its competitors, Logicworks's ROI score is rated right below Rackspace Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Ace Cloud Hosting | 5/5 |
| MacStadium | 4.5/5 |
| Qualys | 4/5 |
| ClearDATA | 3.5/5 |
| Rackspace Technology | 3.4/5 |
| Logicworks | 1.7/5 |
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Logicworks Customer Satisfaction (CSAT)
Logicworks Customer Satisfaction (CSAT) Score
50 / 100
Logicworks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Logicworks Customer Satisfaction vs. Competitors
Compared to its competitors, Logicworks's Customer Satisfaction score is rated right above ClearDATA, and is preceded by Rackspace Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MacStadium | 100% |
| Qualys | 90% |
| Rackspace Technology | 61% |
| Logicworks | 50% |
| ClearDATA | 0% |
| Ace Cloud Hosting | 0% |
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Logicworks Customer Service
1.7/5
Logicworks has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Logicworks's Customer Service
Address
New York City, NY 10013
Website
http://www.logicworks.net
Phone Number
866-FOR-LOGIC
Logicworks Customer Service vs. Competitors
Compared to its competitors, Logicworks's Customer Service score is rated right below ClearDATA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ace Cloud Hosting | 5/5 |
| MacStadium | 4.5/5 |
| Qualys | 3.6/5 |
| Rackspace Technology | 3.2/5 |
| ClearDATA | 2/5 |
| Logicworks | 1.7/5 |
Unlock Logicworks Customer Service vs. Competitors Data
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Logicworks as an Employer
3.8/5
Logicworks has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Logicworks scored a -67 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Logicworks would recommend the brand to a friend. ENPS measures how likely Logicworks employees would recommend working at Logicworks to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
