49
NPS
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Magento Commerce
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About Magento Commerce's Brand
Wellkraft manufactures and distributes olive oil to the Asian market. Among its major competitors, Magento Commerce is ranked in 2nd place for NPS while WordPress is 1st, and Shopify is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Magento Commerce Ranking
- #2 / 4 of its competitors
Magento Commerce NPS
Magento Commerce's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether Magento Commerce's customers would recommend using the product based on a scale of -100 to 100.
Magento Commerce Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
Magento Commerce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
May 2023 50 | May 2023 | 50 |
May 2024 43 | May 2024 | 43 |
Jul 2024 50 | Jul 2024 | 50 |
How Other Brands Compare
Magento Commerce is ranked second for NPS among its competitors. WordPress and Shopify come in first and third, with Bigcommerce coming in at #4.
Magento Commerce |  Shopify |  Bigcommerce |  WordPress | |
| Global Ranking | #- | #50 | #- | #- |
| NPS | 49 | 33 | 26 | 53 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $139.10B | $650.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Magento Commerce NPS vs. Competitors
Compared to its competitors, Magento Commerce's NPS is rated right above Shopify, and is preceded by WordPress.
| COMPANY | NPS Score | |
|---|---|---|
| WordPress | 53 |
| Magento Commerce | 49 |
| Shopify | 33 |
| Bigcommerce | 26 |
 | GoECart | -36 |
Magento Commerce Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Magento Commerce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Magento Commerce Customer Loyalty vs. Competitors
Compared to its competitors, Magento Commerce's Customer Loyalty score is rated right above Shopify, and is preceded by Bigcommerce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WordPress | 100% |
| Bigcommerce | 80% |
| Magento Commerce | 79% |
| Shopify | 75% |
| GoECart | N/A |
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Magento Commerce Product Quality
3.3/5
Magento Commerce has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Magento Commerce Product Information
Magento Commerce’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.magento.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Magento Commerce Product Quality vs. Competitors
Compared to its competitors, Magento Commerce's Product Quality score is rated right below GoECart.
| COMPANY | Product Quality Score | |
|---|---|---|
| WordPress | 4.4/5 |
| Shopify | 4/5 |
| Bigcommerce | 4/5 |
| GoECart | 3.8/5 |
| Magento Commerce | 3.3/5 |
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Magento Commerce Pricing
Magento Commerce ROI & Value For Money
3.9/5
Magento Commerce has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Magento Commerce Pricing vs. Competitors
Compared to its competitors, Magento Commerce's ROI score is rated right above Bigcommerce, and is preceded by Shopify.
| COMPANY | Pricing Score | |
|---|---|---|
| WordPress | 4.4/5 |
| Shopify | 4/5 |
| Magento Commerce | 3.9/5 |
| Bigcommerce | 3.9/5 |
| GoECart | 3.2/5 |
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Magento Commerce Customer Satisfaction (CSAT)
Magento Commerce Customer Satisfaction (CSAT) Score
66 / 100
Magento Commerce has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Magento Commerce Customer Satisfaction vs. Competitors
Compared to its competitors, Magento Commerce's Customer Satisfaction score is rated right above Bigcommerce, and is preceded by Shopify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WordPress | 100% |
| Shopify | 78% |
| Magento Commerce | 66% |
| Bigcommerce | 42% |
| GoECart | 0% |
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Magento Commerce Customer Service
4.1/5
Magento Commerce has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Magento Commerce's Customer Service
Address
Campbell, CA
Website
http://www.magento.com
Phone Number
310-954-8012
Magento Commerce Customer Service vs. Competitors
Compared to its competitors, Magento Commerce's Customer Service score is rated right above Shopify.
| COMPANY | Customer Service Score | |
|---|---|---|
| Magento Commerce | 4.1/5 |
| Shopify | 4/5 |
| WordPress | 3.8/5 |
| GoECart | 3.7/5 |
| Bigcommerce | 3.6/5 |
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Magento Commerce as an Employer
Consumer vs. Employees
Magento Commerce scored a 49 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Magento Commerce would recommend the brand to a friend. ENPS measures how likely Magento Commerce employees would recommend working at Magento Commerce to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 16% | Promoters |
|---|---|
| 67% | Passive |
| 17% | Detractors |
