-75
NPS
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Magix
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About Magix's Brand
Magix is an international provider of software, online services and digital content for multimedia communication. Among its major competitors, Magix is ranked in 4th place for NPS while TubeMogul is 1st, and The Walt Disney Company is 2nd.Their current valuation is $860.36M
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
1.7/5
Customer Service
Magix Ranking
- #4 / 4 of its competitors
Magix NPS
Magix's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Magix's customers would recommend using the product based on a scale of -100 to 100.
Magix Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Magix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2022 -50 | Nov 2022 | -50 |
Jun 2023 -66 | Jun 2023 | -66 |
Jan 2026 -75 | Jan 2026 | -75 |
How Other Brands Compare
Magix is ranked #4 for NPS among its competitors. TubeMogul and The Walt Disney Company come in first and second, with Corel coming in at third. Among those competitors, it is the lowest valued company behind The Walt Disney Company.
Magix |  The Walt Disney Company |  TubeMogul |  Corel | |
| Global Ranking | #- | #13 | #- | #- |
| NPS | -75 | 38 | 58 | -27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $860.36M | $343.03B | $229.84B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Magix NPS vs. Competitors
Compared to its competitors, Magix's NPS is rated right below Corel.
| COMPANY | NPS Score | |
|---|---|---|
| TubeMogul | 58 |
| The Walt Disney Company | 38 |
| Corel | -27 |
| Magix | -75 |
Magix Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Magix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Magix Customer Loyalty vs. Competitors
Compared to its competitors, Magix's Customer Loyalty score is rated right above Corel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Magix | 100% |
| Corel | 89% |
| The Walt Disney Company | 83% |
| TubeMogul | N/A |
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Magix Product Quality
2.2/5
Magix has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Magix Product Information
Magix’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.magix.com/us
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
Magix Product Quality vs. Competitors
Compared to its competitors, Magix's Product Quality score is rated right below Corel.
| COMPANY | Product Quality Score | |
|---|---|---|
| TubeMogul | 4.6/5 |
| The Walt Disney Company | 4.1/5 |
| Corel | 3.2/5 |
| Magix | 2.2/5 |
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Magix Pricing
Magix ROI & Value For Money
2.2/5
Magix has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Magix Pricing vs. Competitors
Compared to its competitors, Magix's ROI score is rated right below Corel.
| COMPANY | Pricing Score | |
|---|---|---|
| TubeMogul | 4.2/5 |
| The Walt Disney Company | 3.7/5 |
| Corel | 3.1/5 |
| Magix | 2.2/5 |
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Magix Customer Satisfaction (CSAT)
Magix Customer Satisfaction (CSAT) Score
50 / 100
Magix has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Magix Customer Satisfaction vs. Competitors
Compared to its competitors, Magix's Customer Satisfaction score is rated right above Corel, and is preceded by The Walt Disney Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Walt Disney Company | 77% |
| Magix | 50% |
| Corel | 40% |
| TubeMogul | 0% |
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Magix Customer Service
1.7/5
Magix has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Magix's Customer Service
Address
1105 Terminal Way #202, Reno, NV
Website
http://www.magix.com/us
Magix Customer Service vs. Competitors
Compared to its competitors, Magix's Customer Service score is rated right below Corel.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Walt Disney Company | 4.1/5 |
| TubeMogul | 3.7/5 |
| Corel | 2.5/5 |
| Magix | 1.7/5 |
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Magix as an Employer
3.9/5
Magix has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Magix scored a -75 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Magix would recommend the brand to a friend. ENPS measures how likely Magix employees would recommend working at Magix to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
