57
NPS
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Mailjet
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About Mailjet's Brand
Among its major competitors, Mailjet is ranked in 1st place for NPS while MailChimp is 2nd, and SendGrid is 3rd.
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Mailjet Ranking
- #1 / 4 of its competitors
Mailjet NPS
Mailjet's Net Promoter Score (NPS) is a 57 with 66% Promoters, 25% Passives, and 9% Detractors. Net Promoter Score tracks whether Mailjet's customers would recommend using the product based on a scale of -100 to 100.
Mailjet Overall NPS
| 66% | Promoters |
|---|---|
| 25% | Passives |
| 9% | Detractors |
Mailjet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
How Other Brands Compare
Mailjet is ranked first for NPS among its competitors. MailChimp and SendGrid come in second and third, with Constant Contact coming in at #4.
Mailjet |  MailChimp |  SendGrid |  Constant Contact | |
| Global Ranking | #- | #637 | #- | #- |
| NPS | 57 | 47 | 44 | -7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $2.58B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mailjet NPS by Usage
Mailjet's NPS was rated 55 points by customers who have used Mailjet's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
Mailjet NPS vs. Competitors
Compared to its competitors, Mailjet's NPS is rated right above MailChimp.
| COMPANY | NPS Score | |
|---|---|---|
| Mailjet | 57 |
| MailChimp | 47 |
| SendGrid | 44 |
 | Topica Inc. | N/A |
| Constant Contact | -7 |
Mailjet Product Quality
4.3/5
Mailjet has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Mailjet Product Information
Mailjet serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Brazil, and Mexico. Mailjet supports Web devices and offers products for small, medium, and large sized businesses.
Mailjet’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.mailjet.com/
- Company Size
- 51-200 Employees
Languages Supported
English
French
German
Spanish
Italian
Product Type
Email Marketing Software
Consulting Software
Email Tracking Software
Email Management Software
Mailjet Product Quality vs. Competitors
Compared to its competitors, Mailjet's Product Quality score is rated right above MailChimp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mailjet | 4.3/5 |
| MailChimp | 4.1/5 |
| SendGrid | 4.1/5 |
| Constant Contact | 3.1/5 |
| Topica Inc. | N/A |
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Mailjet Pricing
Mailjet ROI & Value For Money
4.2/5
Mailjet has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Mailjet Pricing Plans
Mailjet has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Mailjet?
Small Businesses
Medium Businesses
Large Enterprises
Mailjet Pricing vs. Competitors
Compared to its competitors, Mailjet's ROI score is rated right above MailChimp.
| COMPANY | Pricing Score | |
|---|---|---|
| Mailjet | 4.2/5 |
| MailChimp | 4.1/5 |
| SendGrid | 4.1/5 |
| Constant Contact | 3/5 |
| Topica Inc. | N/A |
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Mailjet Customer Service
3.7/5
Mailjet has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Mailjet's Customer Service
Address
France
Website
http://www.mailjet.com/
Mailjet Customer Service vs. Competitors
Compared to its competitors, Mailjet's Customer Service score is rated right above SendGrid, and is preceded by MailChimp.
| COMPANY | Customer Service Score | |
|---|---|---|
| MailChimp | 3.9/5 |
| Mailjet | 3.7/5 |
| SendGrid | 3.6/5 |
| Constant Contact | 2/5 |
| Topica Inc. | N/A |
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