-77
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Match.com
Marketing or Exec? Claim Your Free Account
About Match.com's Brand
Match.com is an online subscription-based dating portal that enables users to browse profiles to find their mate. Among its major competitors, Match.com is ranked in 3rd place for NPS while Bumble is 1st, and Spark Networks is 2nd.Their current market cap is $41.68B
Brand at a Glance
56%
Customer Loyalty
1.9/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Match.com Ranking
- #3 / 4 of its competitors
Match.com NPS
Match.com's Net Promoter Score (NPS) is a -77 with 10% Promoters, 3% Passives, and 87% Detractors. Net Promoter Score tracks whether Match.com's customers would recommend using the product based on a scale of -100 to 100.
Match.com Overall NPS
| 10% | Promoters |
|---|---|
| 3% | Passives |
| 87% | Detractors |
Match.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -78 | Sep 2022 | -78 |
Nov 2022 -78 | Nov 2022 | -78 |
Dec 2022 -78 | Dec 2022 | -78 |
Jan 2023 -78 | Jan 2023 | -78 |
Mar 2023 -76 | Mar 2023 | -76 |
Jun 2023 -77 | Jun 2023 | -77 |
Jul 2023 -75 | Jul 2023 | -75 |
Aug 2023 -75 | Aug 2023 | -75 |
Nov 2023 -75 | Nov 2023 | -75 |
Dec 2023 -77 | Dec 2023 | -77 |
Mar 2024 -77 | Mar 2024 | -77 |
May 2024 -77 | May 2024 | -77 |
How Other Brands Compare
Match.com is ranked third for NPS among its competitors. Bumble and Spark Networks come in first and second, with eharmony coming in at #4. Among those competitors, it is the second most valued company.
Match.com |  Bumble |  eharmony |  Spark Networks | |
| Global Ranking | #- | #577 | #- | #- |
| NPS | -77 | 7 | -85 | -25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $41.68B | - | $38.77B | $181.36M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Match.com NPS by Gender
Male customers rated Match.com's NPS 6 points higher than Female customers.
Male
-78
Match.com's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-84
Match.com's NPS was rated -84 by Female customers on Comparably.
5%
Promoters
6%
Passives
89%
Detractors
Match.com NPS by Ethnicity
Match.com's NPS was rated -88 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
Match.com NPS by Age
Match.com's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Match.com NPS by Usage
Match.com's NPS was rated the highest by customers who have used Match.com's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Match.com NPS vs. Competitors
Compared to its competitors, Match.com's NPS is rated right above eharmony, and is preceded by Spark Networks.
| COMPANY | NPS Score | |
|---|---|---|
| Bumble | 7 |
 | PeerStream, Inc. | N/A |
| Spark Networks | -25 |
| Match.com | -77 |
| eharmony | -85 |
Match.com Customer Reviews
Out of the 7 Match.com customer reviews 1 was positive and 6 were constructive. Match.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Match.com Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Match.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Match.com Customer Loyalty Score by Gender
Female customers rated Match.com's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Match.com.
Male
57%
Yes
Female
60%
Yes
Match.com Customer Loyalty Score by Ethnicity
Match.com's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Match.com.
60
out of 100
Caucasian
Match.com Customer Loyalty Score by Age
Match.com's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Match.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
36-40 100% | 36-40 | 100% |
51-55 40% | 51-55 | 40% |
56-60 70% | 56-60 | 70% |
61-65 28% | 61-65 | 28% |
66+ 50% | 66+ | 50% |
Match.com Customer Loyalty Score by Usage
Match.com's Customer Loyalty score was rated the highest by customers who have used Match.com's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Match.com Customer Loyalty Score by Industry
Match.com's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Match.com Customer Loyalty vs. Competitors
Compared to its competitors, Match.com's Customer Loyalty score is rated right above eharmony, and is preceded by Bumble.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spark Networks | 100% |
| Bumble | 67% |
| Match.com | 56% |
| eharmony | 38% |
| PeerStream, Inc. | N/A |
Unlock Match.com Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Match.com Customer Loyalty vs. Competitors data and gain insights into your customers today.
Match.com Product Quality
1.9/5
Match.com has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Match.com's overall Product Quality score rated by its users and customers.
Match.com Product Information
Match.com’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Match.com's product the highest. Reviewers from the Accounting industry rated Match.com the lowest at 1.5.
- Website
- http://www.match.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Match.com Product Quality
Match.com's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Match.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Match.com's Product Quality.
Ranked Match.com Product Quality the Highest
Ranked Match.com Product Quality the Lowest
Match.com Product Quality Score by Gender
Female customers rated Match.com's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Match.com.
Male
1.5/5
Female
2.1/5
Match.com Product Quality Score by Ethnicity
Match.com's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Match.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Match.com Product Quality Score by Age
Match.com's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Match.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
36-40 1.6 | 36-40 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Match.com Product Quality Score by Usage
Match.com's Product Quality score was rated the highest by customers who have used Match.com's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Match.com Product Quality Score by Industry
Match.com's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Match.com Product Quality vs. Competitors
Compared to its competitors, Match.com's Product Quality score is rated right above eharmony, and is preceded by Bumble.
| COMPANY | Product Quality Score | |
|---|---|---|
| Spark Networks | 4/5 |
| Bumble | 3.4/5 |
| Match.com | 1.9/5 |
| eharmony | 1.5/5 |
| PeerStream, Inc. | N/A |
Unlock Match.com Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Match.com Product Quality vs. Competitors data and gain insights into your customers today.
Match.com Pricing
Match.com ROI & Value For Money
1.5/5
Match.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Match.com's overall ROI score rated by its users and customers.
Match.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Match.com.
Quick Insights into Match.com ROI
Match.com's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Match.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Match.com's ROI score.
Ranked Match.com ROI the Highest
Ranked Match.com ROI the Lowest
Match.com ROI Score by Gender
Match.com's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Match.com.
Male
1.5/5
Female
1.5/5
Match.com ROI Score by Ethnicity
Match.com's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Match.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Match.com ROI Score by Age
Match.com's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Match.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
36-40 1.5 | 36-40 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Match.com ROI Score by Usage
Match.com's ROI score was rated the highest by customers who have used Match.com's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Match.com ROI Score by Industry
Match.com's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Match.com Pricing vs. Competitors
Compared to its competitors, Match.com's ROI score is rated right above eharmony, and is preceded by Bumble.
| COMPANY | Pricing Score | |
|---|---|---|
| Spark Networks | 3.5/5 |
| Bumble | 3.2/5 |
| Match.com | 1.5/5 |
| eharmony | 1.5/5 |
| PeerStream, Inc. | N/A |
Unlock Match.com ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Match.com ROI vs. Competitors data and gain insights into your customers today.
Match.com Customer Satisfaction (CSAT)
Match.com Customer Satisfaction (CSAT) Score
19 / 100
Match.com has an overall Customer Satisfaction score of 19 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Match.com Customer Satisfaction
Match.com's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Match.com's Customer Satisfaction.
Ranked Match.com Customer Satisfaction the Highest
Ranked Match.com Customer Satisfaction the Lowest
Match.com Customer Satisfaction Score by Gender
Male customers rated Match.com's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Match.com.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 78% |
Match.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Match.com's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Match.com.
5 / 100
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
84%
Match.com Customer Satisfaction Score by Age
Match.com's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Match.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% |
Match.com Customer Satisfaction Score by Usage
Match.com's Customer Satisfaction score was rated the highest by customers who have used Match.com's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Match.com Customer Satisfaction Score by Industry
Match.com's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Match.com Customer Satisfaction Score by Industry",
"text": "Match.com's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Match.com's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Match.com's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Match.com Customer Satisfaction vs. Competitors
Compared to its competitors, Match.com's Customer Satisfaction score is rated right above eharmony, and is preceded by Spark Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bumble | 62% |
| Spark Networks | 50% |
| Match.com | 20% |
| eharmony | 14% |
| PeerStream, Inc. | 0% |
Unlock Match.com Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Match.com Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Match.com Customer Service
1.5/5
Match.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Match.com's overall Customer Service score rated by its users and customers.
About Match.com's Customer Service
Address
Dallas, TX 75231
Website
http://www.match.com
Phone Number
214-5769352
Quick Insights into Match.com Customer Service
Match.com's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Match.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Match.com's Customer Service score.
Ranked Match.com Customer Service the Highest
Ranked Match.com Customer Service the Lowest
Match.com Customer Service Score by Gender
Match.com's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Match.com.
Male
1.5/5
Female
1.5/5
Match.com Customer Service Score by Ethnicity
Match.com's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Match.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Match.com Customer Service Score by Age
Match.com's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Match.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 1.5 | 36-40 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Match.com Customer Service Score by Usage
Match.com's Customer Service score was rated the highest by customers who have used Match.com's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Match.com Customer Service Score by Industry
Match.com's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Match.com Customer Service vs. Competitors
Compared to its competitors, Match.com's Customer Service score is rated right above eharmony, and is preceded by Bumble.
| COMPANY | Customer Service Score | |
|---|---|---|
| Spark Networks | 3.5/5 |
| Bumble | 3.2/5 |
| Match.com | 1.5/5 |
| eharmony | 1.5/5 |
| PeerStream, Inc. | N/A |
Unlock Match.com Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Match.com Customer Service vs. Competitors data and gain insights into your customers today.
Match.com as an Employer
4.2/5
Match.com has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Match.com scored a -77 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Match.com would recommend the brand to a friend. ENPS measures how likely Match.com employees would recommend working at Match.com to a friend.
Net Promoter Score
-77
NPS Score
| 10% | Promoters |
|---|---|
| 3% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
