Spark Networks NPS & Customer Reviews

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Spark Networks

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Spark Networks

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About Spark Networks' Brand

Among its major competitors, Spark Networks is ranked in 3rd place for NPS while Bumble is 1st, and Coffee Meets Bagel is 2nd.Their current market cap is $181.36M

Brand at a Glance

100%

Customer Loyalty

4/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

Spark Networks Ranking

^#2 / 4 of its competitors

Spark Networks NPS

Spark Networks's Net Promoter Score (NPS) is a -25 with 0% Promoters, 75% Passives, and 25% Detractors. Net Promoter Score tracks whether Spark Networks's customers would recommend using the product based on a scale of -100 to 100.

Spark Networks Overall NPS

-25

NPS

0%	Promoters
75%	Passives
25%	Detractors

Spark Networks NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2021 -100	Sep 2021	-100
Feb 2022 -50	Feb 2022	-50
Mar 2022 -33	Mar 2022	-33
Nov 2022 -25	Nov 2022	-25

How Other Brands Compare

Spark Networks is ranked second for NPS among its competitors. Bumble and Match.com come in first and third, with eharmony coming in at #4. Among those competitors, it is the lowest valued company behind Match.com.

	Spark Networks	Bumble	Match.com	eharmony
Global Ranking	#-	#577	#-	#-
NPS	-25	7	-77	-85
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	$181.36M	-	$41.68B	$38.77B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Spark Networks NPS vs. Competitors

Compared to its competitors, Spark Networks's NPS is rated right above Match.com, and is preceded by Coffee Meets Bagel.

COMPANY		NPS Score
	Bumble	7
	The League	N/A
	Coffee Meets Bagel	-1
	Spark Networks	-25
	Match.com	-77
	eharmony	-85

Spark Networks Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Spark Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Spark Networks Customer Loyalty vs. Competitors

Compared to its competitors, Spark Networks's Customer Loyalty score is rated right above Bumble.

COMPANY		Customer Loyalty Score
	Spark Networks	100%
	Bumble	67%
	Coffee Meets Bagel	59%
	Match.com	56%
	eharmony	38%
	The League	N/A

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Spark Networks Product Quality

4/5

Spark Networks has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Spark Networks Product Information

Spark Networks’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://www.spark.net/

Company Size: 51-200 Employees

Industry

Tech

Ecommerce and Marketplaces

SaaS

Social

Spark Networks Product Quality vs. Competitors

Compared to its competitors, Spark Networks's Product Quality score is rated right above Coffee Meets Bagel.

COMPANY		Product Quality Score
	Spark Networks	4/5
	Coffee Meets Bagel	3.8/5
	Bumble	3.4/5
	Match.com	1.9/5
	eharmony	1.5/5
	The League	N/A

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Spark Networks Pricing

Spark Networks ROI & Value For Money

3.5/5

Spark Networks has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Spark Networks Pricing vs. Competitors

Compared to its competitors, Spark Networks's ROI score is rated right above Bumble.

COMPANY		Pricing Score
	Spark Networks	3.5/5
	Bumble	3.2/5
	Coffee Meets Bagel	3.1/5
	Match.com	1.5/5
	eharmony	1.5/5
	The League	N/A

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Spark Networks Customer Satisfaction (CSAT)

Spark Networks Customer Satisfaction (CSAT) Score

50 / 100

Spark Networks has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Spark Networks Customer Satisfaction vs. Competitors

Compared to its competitors, Spark Networks's Customer Satisfaction score is rated right above Match.com, and is preceded by Bumble.

COMPANY		Customer Satisfaction (CSAT) Score
	Coffee Meets Bagel	83%
	Bumble	62%
	Spark Networks	50%
	Match.com	20%
	eharmony	14%
	The League	0%

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Spark Networks Customer Service

3.5/5

Spark Networks has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Spark Networks's Customer Service

Address

8383 Wilshire Blvd Ste 800, 90211-2440

Website

http://www.spark.net/

Phone Number

1-323-658-3000

Spark Networks's Social Links

linkedin.com/company/spark-networks

Spark Networks Customer Service vs. Competitors

Compared to its competitors, Spark Networks's Customer Service score is rated right above Bumble.

COMPANY		Customer Service Score
	Spark Networks	3.5/5
	Bumble	3.2/5
	Coffee Meets Bagel	3.1/5
	Match.com	1.5/5
	eharmony	1.5/5
	The League	N/A

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Spark Networks as an Employer

2.8/5

Spark Networks has a 2.8/5 stars for its overall company culture rated by their employees

bottom

CEO of Spark Networks

Michael S. Egan

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Spark Networks scored a -25 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Spark Networks would recommend the brand to a friend. ENPS measures how likely Spark Networks employees would recommend working at Spark Networks to a friend.

Net Promoter Score

-25

NPS Score

0%	Promoters
75%	Passive
25%	Detractors

Employee Net Promoter Score

-50

eNPS Score

0%	Promoters
50%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail