19
NPS
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Maurice's
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About Maurice's' Brand
Among its major competitors, Maurice's is ranked in 1st place for NPS while Old Navy is 2nd, and Lane Bryant is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Maurice's Ranking
- #1 / 4 of its competitors
Maurice's NPS
Maurice's 's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Maurice's 's customers would recommend using the product based on a scale of -100 to 100.
Maurice's Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
Maurice's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 50 | Mar 2022 | 50 |
May 2022 33 | May 2022 | 33 |
Oct 2022 29 | Oct 2022 | 29 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 33 | May 2023 | 33 |
Jul 2023 20 | Jul 2023 | 20 |
Dec 2023 18 | Dec 2023 | 18 |
Apr 2024 25 | Apr 2024 | 25 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2024 6 | Dec 2024 | 6 |
Jul 2025 13 | Jul 2025 | 13 |
Nov 2025 19 | Nov 2025 | 19 |
How Other Brands Compare
Maurice's is ranked first for NPS among its competitors. Old Navy and Lane Bryant come in second and third, with J. C. Penney coming in at #4.
Maurice's |  Old Navy |  J. C. Penney |  Lane Bryant | |
| Global Ranking | #- | #240 | #- | #- |
| NPS | 19 | -4 | -39 | -9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.03B | $58.39M | $6.05M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maurice's NPS by Gender
Maurice's 's NPS was rated 33 by Female customers on Comparably.
Female
33
Maurice's 's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Male
N/A
Maurice's 's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Maurice's NPS by Ethnicity
Maurice's 's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Maurice's NPS by Usage
Maurice's 's NPS was rated 75 points by customers who have used Maurice's 's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 75 | Over 10 Years | 75 |
Maurice's NPS vs. Competitors
Compared to its competitors, Maurice's 's NPS is rated right above Old Navy.
| COMPANY | NPS Score | |
|---|---|---|
| Maurice's | 19 |
| Old Navy | -4 |
| Lane Bryant | -9 |
 | Ascena Retail Group | -20 |
| J. C. Penney | -39 |
Maurice's Customer Reviews
Out of the 2 Maurice's customer reviews 2 were positive and 0 were constructive. Maurice's customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Maurice's Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Maurice's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Maurice's Customer Loyalty Score by Gender
Maurice's 's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Maurice's Customer Loyalty Score by Ethnicity
Maurice's 's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Maurice's .
100
out of 100
Caucasian
Maurice's Customer Loyalty Score by Usage
Maurice's 's Customer Loyalty score was rated 100% by customers who have used Maurice's 's products/services for Over 10 Years.
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Maurice's Customer Loyalty vs. Competitors
Compared to its competitors, Maurice's 's Customer Loyalty score is rated right above Lane Bryant.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Maurice's | 81% |
| Lane Bryant | 79% |
| J. C. Penney | 78% |
| Ascena Retail Group | 77% |
| Old Navy | 71% |
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Maurice's Product Quality
3.6/5
Maurice's has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Maurice's Product Information
Maurice's ’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://maurices.com
- Company Size
- 1,001-5,000 Employees
Industry
Warehousing
Quick Insights into Maurice's Product Quality
Maurice's 's Product Quality score was rated highest by Caucasian customers.
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Ranked Maurice's Product Quality the Highest
Maurice's Product Quality Score by Gender
Maurice's 's Product Quality score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
Maurice's Product Quality Score by Ethnicity
Maurice's 's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Maurice's .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Maurice's Product Quality Score by Usage
Maurice's 's Product Quality score was rated 4.5 stars by customers who have used Maurice's 's products/services for Over 10 Years.
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Maurice's Product Quality vs. Competitors
Compared to its competitors, Maurice's 's Product Quality score is rated right above Ascena Retail Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Maurice's | 3.6/5 |
| Ascena Retail Group | 3.5/5 |
| Old Navy | 3.3/5 |
| Lane Bryant | 3.1/5 |
| J. C. Penney | 2.5/5 |
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Maurice's Pricing
Maurice's ROI & Value For Money
3.5/5
Maurice's has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Maurice's ROI
Maurice's 's ROI score was rated highest by Caucasian customers.
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Ranked Maurice's ROI the Highest
Maurice's ROI Score by Gender
Maurice's 's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Maurice's ROI Score by Ethnicity
Maurice's 's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Maurice's ROI Score by Usage
Maurice's 's ROI score was rated 4.2 stars by customers who have used Maurice's 's products/services for Over 10 Years.
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Maurice's Pricing vs. Competitors
Compared to its competitors, Maurice's 's ROI score is rated right above Old Navy.
| COMPANY | Pricing Score | |
|---|---|---|
| Maurice's | 3.5/5 |
| Old Navy | 3.2/5 |
| Lane Bryant | 2.9/5 |
| Ascena Retail Group | 2.8/5 |
| J. C. Penney | 2.6/5 |
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Maurice's Customer Satisfaction (CSAT)
Maurice's Customer Satisfaction (CSAT) Score
72 / 100
Maurice's has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Maurice's Customer Satisfaction
Maurice's 's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Maurice's Customer Satisfaction the Highest
Maurice's Customer Satisfaction Score by Gender
Maurice's 's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Maurice's .
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Maurice's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Maurice's' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maurice's .
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Maurice's Customer Satisfaction Score by Usage
Maurice's 's Customer Satisfaction score was rated 100 points by customers who have used Maurice's 's products/services for Over 10 Years.
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Maurice's Customer Satisfaction vs. Competitors
Compared to its competitors, Maurice's 's Customer Satisfaction score is rated right above Old Navy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Maurice's | 72% |
| Old Navy | 61% |
| Ascena Retail Group | 54% |
| Lane Bryant | 52% |
| J. C. Penney | 37% |
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Maurice's Customer Service
3.4/5
Maurice's has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Maurice's 's Customer Service
Website
http://maurices.com
Quick Insights into Maurice's Customer Service
Maurice's 's Customer Service score was rated highest by Caucasian customers.
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Ranked Maurice's Customer Service the Highest
Maurice's Customer Service Score by Gender
Maurice's 's Customer Service score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
Maurice's Customer Service Score by Ethnicity
Maurice's 's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Maurice's .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Maurice's Customer Service Score by Usage
Maurice's 's Customer Service score was rated 4.1 stars by customers who have used Maurice's 's products/services for Over 10 Years.
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Maurice's Customer Service vs. Competitors
Compared to its competitors, Maurice's 's Customer Service score is rated right above Old Navy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Maurice's | 3.4/5 |
| Old Navy | 3.1/5 |
| Lane Bryant | 3.1/5 |
| Ascena Retail Group | 2.9/5 |
| J. C. Penney | 2.3/5 |
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Maurice's as an Employer
3.2/5
Maurice's has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Maurice's scored a 19 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Maurice's would recommend the brand to a friend. ENPS measures how likely Maurice's employees would recommend working at Maurice's to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 33% | Promoters |
|---|---|
| 22% | Passive |
| 45% | Detractors |
