-100
NPS
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Mazzetti
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About Mazzetti's Brand
Mazzetti is an employee-owned Benefit Corporation (incorporated in the state of California), committed to creating healthier, enduring environments. Though our story began with a small team of MEP engineers, almost 60 years later, we’ve grown to 200+ people, in 11 locations across the U.S. (and India) with diverse expertise addressing the spectrum of our client’s needs in the built environment. Among its major competitors, Mazzetti is ranked in 3rd place for NPS while Arup is 1st, and AECOM is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Mazzetti Ranking
- #3 / 3 of its competitors
Mazzetti NPS
Mazzetti's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Mazzetti's customers would recommend using the product based on a scale of -100 to 100.
Mazzetti Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Mazzetti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
May 2021 -100 | May 2021 | -100 |
How Other Brands Compare
Mazzetti is ranked third for NPS among its competitors. Arup and AECOM come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mazzetti Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Mazzetti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mazzetti Customer Loyalty vs. Competitors
Compared to its competitors, Mazzetti's Customer Loyalty score is rated right below AECOM.
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VS
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Mazzetti Product Quality
2.5/5
Mazzetti has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Mazzetti Product Information
Mazzetti’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.mazzetti.com
- Company Size
- 201-500 Employees
Industry
Mechanical, Civil or Industrial Engineering
Mazzetti Product Quality vs. Competitors
Compared to its competitors, Mazzetti's Product Quality score is rated right below AECOM.
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VS
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Mazzetti Pricing
Mazzetti ROI & Value For Money
3/5
Mazzetti has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Mazzetti Pricing vs. Competitors
Compared to its competitors, Mazzetti's ROI score is rated right below AECOM.
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Mazzetti Customer Service
3/5
Mazzetti has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Mazzetti's Customer Service
Address
220 Montgomery St, San Francisco, CA 94104
Website
http://www.mazzetti.com
Phone Number
4153623266
Mazzetti's Social Links
Mazzetti Customer Service vs. Competitors
Compared to its competitors, Mazzetti's Customer Service score is rated right below AECOM.
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Mazzetti as an Employer
4.7/5
Mazzetti has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mazzetti scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Mazzetti would recommend the brand to a friend. ENPS measures how likely Mazzetti employees would recommend working at Mazzetti to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 56% | Promoters |
|---|---|
| 38% | Passive |
| 6% | Detractors |
