100
NPS
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McBride
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About McBride's Brand
Manufacturer and supplier of private-label household and personal care products. The company offers household and personal care products for its private label customers. It also includes brands, such as Surcare and Green Force, and offers contract manufacturing for other household and personal care sector companies. Among its major competitors, McBride is ranked in 1st place for NPS while RB US is 2nd, and Berkshire Hathaway is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
McBride Ranking
- #1 / 4 of its competitors
McBride NPS
McBride's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether McBride's customers would recommend using the product based on a scale of -100 to 100.
McBride Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
McBride NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
McBride is ranked first for NPS among its competitors. RB US and Berkshire Hathaway come in second and third, with Brooks Brothers coming in at #4.
McBride |  Berkshire Hathaway |  Brooks Brothers |  RB US | |
| Global Ranking | #- | #360 | #444 | #899 |
| NPS | 100 | 20 | 0 | 48 |
| Valuation Updated every 24 hours for public companies | - | - | - | $61.08B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McBride NPS vs. Competitors
Compared to its competitors, McBride's NPS is rated right above RB US.
| COMPANY | NPS Score | |
|---|---|---|
| McBride | 100 |
| RB US | 48 |
| Berkshire Hathaway | 20 |
| Brooks Brothers | 0 |
McBride Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of McBride users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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McBride Customer Loyalty vs. Competitors
Compared to its competitors, McBride's Customer Loyalty score is rated right above RB US.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McBride | 100% |
| RB US | 86% |
| Berkshire Hathaway | 78% |
| Brooks Brothers | 70% |
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McBride Product Quality
5/5
McBride has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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McBride Product Information
McBride’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.mcbride.co.uk
- Company Size
- 1,001-5,000 Employees
McBride Product Quality vs. Competitors
Compared to its competitors, McBride's Product Quality score is rated right above RB US.
| COMPANY | Product Quality Score | |
|---|---|---|
| McBride | 5/5 |
| RB US | 4.1/5 |
| Berkshire Hathaway | 3.9/5 |
| Brooks Brothers | 3.3/5 |
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McBride Pricing
McBride ROI & Value For Money
5/5
McBride has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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McBride Pricing vs. Competitors
Compared to its competitors, McBride's ROI score is rated right above RB US.
| COMPANY | Pricing Score | |
|---|---|---|
| McBride | 5/5 |
| RB US | 3.8/5 |
| Berkshire Hathaway | 3.7/5 |
| Brooks Brothers | 3.2/5 |
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McBride Customer Satisfaction (CSAT)
McBride Customer Satisfaction (CSAT) Score
100 / 100
McBride has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
McBride Customer Satisfaction vs. Competitors
Compared to its competitors, McBride's Customer Satisfaction score is rated right above Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| McBride | 100% |
| Berkshire Hathaway | 77% |
| RB US | 60% |
| Brooks Brothers | 58% |
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McBride Customer Service
5/5
McBride has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About McBride's Customer Service
Address
Middleton Way, Manchester, M24 4DP Bahamas
Website
www.mcbride.co.uk
Phone Number
7
McBride Customer Service vs. Competitors
Compared to its competitors, McBride's Customer Service score is rated right above RB US.
| COMPANY | Customer Service Score | |
|---|---|---|
| McBride | 5/5 |
| RB US | 3.8/5 |
| Berkshire Hathaway | 3.8/5 |
| Brooks Brothers | 3/5 |
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