-5
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Medical Mutual Of Ohio
Marketing or Exec? Claim Your Free Account
About Medical Mutual Of Ohio's Brand
Provides and administers health benefits for citizens in Ohio. Among its major competitors, Medical Mutual Of Ohio is ranked in 2nd place for NPS while CareSource is 1st, and Elevance Health is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Medical Mutual Of Ohio Ranking
- #2 / 4 of its competitors
Medical Mutual Of Ohio NPS
Medical Mutual Of Ohio's Net Promoter Score (NPS) is a -5 with 44% Promoters, 7% Passives, and 49% Detractors. Net Promoter Score tracks whether Medical Mutual Of Ohio's customers would recommend using the product based on a scale of -100 to 100.
Medical Mutual Of Ohio Overall NPS
| 44% | Promoters |
|---|---|
| 7% | Passives |
| 49% | Detractors |
Medical Mutual Of Ohio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -6 | Jan 2024 | -6 |
Feb 2024 -8 | Feb 2024 | -8 |
May 2024 -10 | May 2024 | -10 |
Jul 2024 -7 | Jul 2024 | -7 |
Nov 2024 -7 | Nov 2024 | -7 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2025 -11 | Jan 2025 | -11 |
Jul 2025 -8 | Jul 2025 | -8 |
Aug 2025 -6 | Aug 2025 | -6 |
Dec 2025 -8 | Dec 2025 | -8 |
Feb 2026 -6 | Feb 2026 | -6 |
Mar 2026 -6 | Mar 2026 | -6 |
How Other Brands Compare
Medical Mutual Of Ohio is ranked second for NPS among its competitors. CareSource and Elevance Health come in first and third, with SumTotal Systems coming in at #4.
Medical Mutual Of Ohio |  Elevance Health |  CareSource |  SumTotal Systems | |
| Global Ranking | #- | #521 | #- | #- |
| NPS | -5 | -38 | 4 | -65 |
| Valuation Updated every 24 hours for public companies | - | $86.64B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medical Mutual Of Ohio NPS by Gender
Female customers rated Medical Mutual Of Ohio's NPS 51 points higher than Male customers.
Male
-58
Medical Mutual Of Ohio's NPS was rated -58 by Male customers on Comparably.
21%
Promoters
0%
Passives
79%
Detractors
Female
-7
Medical Mutual Of Ohio's NPS was rated -7 by Female customers on Comparably.
43%
Promoters
7%
Passives
50%
Detractors
Medical Mutual Of Ohio NPS by Ethnicity
Medical Mutual Of Ohio's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other 0 | Other | 0 |
Medical Mutual Of Ohio NPS by Age
Medical Mutual Of Ohio's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Medical Mutual Of Ohio NPS by Usage
Medical Mutual Of Ohio's NPS was rated the highest by customers who have used Medical Mutual Of Ohio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 20 | Over 10 Years | 20 |
Medical Mutual Of Ohio NPS vs. Competitors
Compared to its competitors, Medical Mutual Of Ohio's NPS is rated right above Elevance Health, and is preceded by AETEA.
| COMPANY | NPS Score | |
|---|---|---|
| CareSource | 4 |
 | AETEA | N/A |
| Medical Mutual Of Ohio | -5 |
| Elevance Health | -38 |
| SumTotal Systems | -65 |
Medical Mutual Of Ohio Customer Reviews
Out of the 7 Medical Mutual Of Ohio customer reviews 4 were positive and 3 were constructive. Medical Mutual Of Ohio customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Medical Mutual Of Ohio Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Medical Mutual Of Ohio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medical Mutual Of Ohio Customer Loyalty Score by Gender
Female customers rated Medical Mutual Of Ohio's Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Medical Mutual Of Ohio.
Male
74%
Yes
Female
87%
Yes
Medical Mutual Of Ohio Customer Loyalty Score by Ethnicity
Medical Mutual Of Ohio's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Medical Mutual Of Ohio.
75
out of 100
Caucasian
100
out of 100
Other
Medical Mutual Of Ohio Customer Loyalty Score by Age
Medical Mutual Of Ohio's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Medical Mutual Of Ohio.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 82% | 36-40 | 82% |
46-50 85% | 46-50 | 85% |
56-60 82% | 56-60 | 82% |
61-65 70% | 61-65 | 70% |
66+ 78% | 66+ | 78% |
Medical Mutual Of Ohio Customer Loyalty Score by Usage
Medical Mutual Of Ohio's Customer Loyalty score was rated the highest by customers who have used Medical Mutual Of Ohio's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Medical Mutual Of Ohio Customer Loyalty Score by Industry
Medical Mutual Of Ohio's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Medical Mutual Of Ohio Customer Loyalty vs. Competitors
Compared to its competitors, Medical Mutual Of Ohio's Customer Loyalty score is rated right above CareSource, and is preceded by SumTotal Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SumTotal Systems | 100% |
| Medical Mutual Of Ohio | 79% |
| CareSource | 71% |
| Elevance Health | 66% |
| AETEA | N/A |
Unlock Medical Mutual Of Ohio Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Medical Mutual Of Ohio Customer Loyalty vs. Competitors data and gain insights into your customers today.
Medical Mutual Of Ohio Product Quality
3.2/5
Medical Mutual Of Ohio has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Mutual Of Ohio's overall Product Quality score rated by its users and customers.
Medical Mutual Of Ohio Product Information
Medical Mutual Of Ohio’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Medical Mutual Of Ohio's product the highest. Reviewers from the Tech industry rated Medical Mutual Of Ohio the lowest at 2.5.
- Website
- http://www.medmutual.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Medical Mutual Of Ohio Product Quality
Medical Mutual Of Ohio's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Medical Mutual Of Ohio's Product Quality.
Ranked Medical Mutual Of Ohio Product Quality the Highest
Ranked Medical Mutual Of Ohio Product Quality the Lowest
Medical Mutual Of Ohio Product Quality Score by Gender
Female customers rated Medical Mutual Of Ohio's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Medical Mutual Of Ohio.
Male
2.5/5
Female
3.3/5
Medical Mutual Of Ohio Product Quality Score by Ethnicity
Medical Mutual Of Ohio's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Medical Mutual Of Ohio.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 4.1 | Other | 4.1 |
Medical Mutual Of Ohio Product Quality Score by Age
Medical Mutual Of Ohio's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Medical Mutual Of Ohio.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 2.2 | 36-40 | 2.2 |
46-50 4.1 | 46-50 | 4.1 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.7 | 66+ | 2.7 |
Medical Mutual Of Ohio Product Quality Score by Usage
Medical Mutual Of Ohio's Product Quality score was rated the highest by customers who have used Medical Mutual Of Ohio's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Medical Mutual Of Ohio Product Quality Score by Industry
Medical Mutual Of Ohio's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Medical Mutual Of Ohio Product Quality vs. Competitors
Compared to its competitors, Medical Mutual Of Ohio's Product Quality score is rated right above SumTotal Systems, and is preceded by CareSource.
| COMPANY | Product Quality Score | |
|---|---|---|
| CareSource | 3.2/5 |
| Medical Mutual Of Ohio | 3.2/5 |
| SumTotal Systems | 2.7/5 |
| Elevance Health | 2.2/5 |
| AETEA | N/A |
Unlock Medical Mutual Of Ohio Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Medical Mutual Of Ohio Product Quality vs. Competitors data and gain insights into your customers today.
Medical Mutual Of Ohio Pricing
Medical Mutual Of Ohio ROI & Value For Money
2.8/5
Medical Mutual Of Ohio has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Mutual Of Ohio's overall ROI score rated by its users and customers.
Medical Mutual Of Ohio Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Education industry think that they had the lowest ROI from Medical Mutual Of Ohio.
Quick Insights into Medical Mutual Of Ohio ROI
Medical Mutual Of Ohio's ROI score was rated highest by Other customers, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Medical Mutual Of Ohio's ROI score.
Ranked Medical Mutual Of Ohio ROI the Highest
Ranked Medical Mutual Of Ohio ROI the Lowest
Medical Mutual Of Ohio ROI Score by Gender
Female customers rated Medical Mutual Of Ohio's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Medical Mutual Of Ohio.
Male
1.9/5
Female
2.7/5
Medical Mutual Of Ohio ROI Score by Ethnicity
Medical Mutual Of Ohio's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Medical Mutual Of Ohio.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 3.7 | Other | 3.7 |
Medical Mutual Of Ohio ROI Score by Age
Medical Mutual Of Ohio's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Medical Mutual Of Ohio.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 2.1 | 36-40 | 2.1 |
46-50 3.1 | 46-50 | 3.1 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Medical Mutual Of Ohio ROI Score by Usage
Medical Mutual Of Ohio's ROI score was rated the highest by customers who have used Medical Mutual Of Ohio's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Medical Mutual Of Ohio ROI Score by Industry
Medical Mutual Of Ohio's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Medical Mutual Of Ohio Pricing vs. Competitors
Compared to its competitors, Medical Mutual Of Ohio's ROI score is rated right above Elevance Health, and is preceded by CareSource.
| COMPANY | Pricing Score | |
|---|---|---|
| SumTotal Systems | 3/5 |
| CareSource | 2.9/5 |
| Medical Mutual Of Ohio | 2.8/5 |
| Elevance Health | 2.2/5 |
| AETEA | N/A |
Unlock Medical Mutual Of Ohio ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Medical Mutual Of Ohio ROI vs. Competitors data and gain insights into your customers today.
Medical Mutual Of Ohio Customer Satisfaction (CSAT)
Medical Mutual Of Ohio Customer Satisfaction (CSAT) Score
58 / 100
Medical Mutual Of Ohio has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
16%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
10%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Medical Mutual Of Ohio Customer Satisfaction
Medical Mutual Of Ohio's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Medical Mutual Of Ohio's Customer Satisfaction.
Ranked Medical Mutual Of Ohio Customer Satisfaction the Highest
Ranked Medical Mutual Of Ohio Customer Satisfaction the Lowest
Medical Mutual Of Ohio Customer Satisfaction Score by Gender
Female customers rated Medical Mutual Of Ohio's Customer Satisfaction score 22 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Medical Mutual Of Ohio.
42 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 33% |
64 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 18% |
Medical Mutual Of Ohio Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Medical Mutual Of Ohio's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Medical Mutual Of Ohio.
37 / 100
Very Satisfied
31%
Satisfied
6%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
38%
CSAT according to Other
Medical Mutual Of Ohio's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Medical Mutual Of Ohio.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Medical Mutual Of Ohio Customer Satisfaction Score by Age
Medical Mutual Of Ohio's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Medical Mutual Of Ohio.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 67% |
Medical Mutual Of Ohio Customer Satisfaction Score by Usage
Medical Mutual Of Ohio's Customer Satisfaction score was rated the highest by customers who have used Medical Mutual Of Ohio's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Medical Mutual Of Ohio Customer Satisfaction Score by Industry
Medical Mutual Of Ohio's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Medical Mutual Of Ohio Customer Satisfaction Score by Industry",
"text": "Medical Mutual Of Ohio's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Medical Mutual Of Ohio's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Medical Mutual Of Ohio's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Medical Mutual Of Ohio's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
}
]
}Medical Mutual Of Ohio Customer Satisfaction vs. Competitors
Compared to its competitors, Medical Mutual Of Ohio's Customer Satisfaction score is rated right above SumTotal Systems, and is preceded by CareSource.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CareSource | 63% |
| Medical Mutual Of Ohio | 58% |
| SumTotal Systems | 50% |
| Elevance Health | 31% |
| AETEA | 0% |
Unlock Medical Mutual Of Ohio Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Medical Mutual Of Ohio Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Medical Mutual Of Ohio Customer Service
3.1/5
Medical Mutual Of Ohio has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Mutual Of Ohio's overall Customer Service score rated by its users and customers.
About Medical Mutual Of Ohio's Customer Service
Address
2060 E. Ninth St., Cleveland, OH 44115
Website
http://www.medmutual.com
Phone Number
216-687-7000
Quick Insights into Medical Mutual Of Ohio Customer Service
Medical Mutual Of Ohio's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Medical Mutual Of Ohio's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Medical Mutual Of Ohio's Customer Service score.
Ranked Medical Mutual Of Ohio Customer Service the Highest
Ranked Medical Mutual Of Ohio Customer Service the Lowest
Medical Mutual Of Ohio Customer Service Score by Gender
Female customers rated Medical Mutual Of Ohio's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Medical Mutual Of Ohio.
Male
2.3/5
Female
3.2/5
Medical Mutual Of Ohio Customer Service Score by Ethnicity
Medical Mutual Of Ohio's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Medical Mutual Of Ohio.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 4 | Other | 4 |
Medical Mutual Of Ohio Customer Service Score by Age
Medical Mutual Of Ohio's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Medical Mutual Of Ohio.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
36-40 2.3 | 36-40 | 2.3 |
46-50 3.8 | 46-50 | 3.8 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Medical Mutual Of Ohio Customer Service Score by Usage
Medical Mutual Of Ohio's Customer Service score was rated the highest by customers who have used Medical Mutual Of Ohio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Medical Mutual Of Ohio Customer Service Score by Industry
Medical Mutual Of Ohio's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Medical Mutual Of Ohio Customer Service vs. Competitors
Compared to its competitors, Medical Mutual Of Ohio's Customer Service score is rated right above CareSource, and is preceded by SumTotal Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| SumTotal Systems | 3.5/5 |
| Medical Mutual Of Ohio | 3.1/5 |
| CareSource | 2.9/5 |
| Elevance Health | 2.1/5 |
| AETEA | N/A |
Unlock Medical Mutual Of Ohio Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Medical Mutual Of Ohio Customer Service vs. Competitors data and gain insights into your customers today.
Medical Mutual Of Ohio as an Employer
3.3/5
Medical Mutual Of Ohio has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
CEO of Medical Mutual Of Ohio
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Medical Mutual Of Ohio scored a -5 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Medical Mutual Of Ohio would recommend the brand to a friend. ENPS measures how likely Medical Mutual Of Ohio employees would recommend working at Medical Mutual Of Ohio to a friend.
Net Promoter Score
-5
NPS Score
| 44% | Promoters |
|---|---|
| 7% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
