-30
NPS
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Meetup
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About Meetup's Brand
Meetup is a community building app which gives people the opportunity to organize groups and host in-person events for people with similar interests. Among its major competitors, Meetup is ranked in 4th place for NPS while Eventbrite is 1st, and Craigslist is 2nd.Their current valuation is $458.26M
Brand at a Glance
76%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Meetup Ranking
- #4 / 4 of its competitors
Meetup NPS
Meetup's Net Promoter Score (NPS) is a -30 with 25% Promoters, 20% Passives, and 55% Detractors. Net Promoter Score tracks whether Meetup's customers would recommend using the product based on a scale of -100 to 100.
Meetup Overall NPS
| 25% | Promoters |
|---|---|
| 20% | Passives |
| 55% | Detractors |
Meetup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -29 | Mar 2024 | -29 |
Apr 2024 -28 | Apr 2024 | -28 |
Aug 2024 -28 | Aug 2024 | -28 |
Nov 2024 -30 | Nov 2024 | -30 |
Dec 2024 -30 | Dec 2024 | -30 |
Jan 2025 -30 | Jan 2025 | -30 |
Feb 2025 -30 | Feb 2025 | -30 |
Mar 2025 -30 | Mar 2025 | -30 |
Apr 2025 -30 | Apr 2025 | -30 |
May 2025 -30 | May 2025 | -30 |
Jul 2025 -30 | Jul 2025 | -30 |
Jan 2026 -30 | Jan 2026 | -30 |
How Other Brands Compare
Meetup is ranked #4 for NPS among its competitors. Eventbrite and Craigslist come in first and second, with Evite coming in at third. Among those competitors, it is the lowest valued company behind Eventbrite.
Meetup |  Eventbrite |  Craigslist |  Evite | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | -30 | 33 | 0 | -27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $458.26M | $597.50M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meetup NPS by Gender
Male customers rated Meetup's NPS 2 points higher than Female customers.
Male
-37
Meetup's NPS was rated -37 by Male customers on Comparably.
23%
Promoters
17%
Passives
60%
Detractors
Female
-39
Meetup's NPS was rated -39 by Female customers on Comparably.
22%
Promoters
17%
Passives
61%
Detractors
Meetup NPS by Ethnicity
Meetup's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -53 | Caucasian | -53 |
Other -63 | Other | -63 |
Meetup NPS by Age
Meetup's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Meetup NPS by Usage
Meetup's NPS was rated the highest by customers who have used Meetup's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years 29 | 1 to 2 Years | 29 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -31 | 5 to 10 Years | -31 |
Over 10 Years -42 | Over 10 Years | -42 |
Meetup NPS vs. Competitors
Compared to its competitors, Meetup's NPS is rated right below Evite.
| COMPANY | NPS Score | |
|---|---|---|
| Eventbrite | 33 |
| Craigslist | 0 |
 | Ark | N/A |
 | Gather & See | N/A |
| Evite | -27 |
| Meetup | -30 |
Meetup Customer Reviews
Out of the 18 Meetup customer reviews 8 were positive and 10 were constructive. Meetup customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Meetup Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Meetup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Meetup Customer Loyalty Score by Gender
Male customers rated Meetup's Customer Loyalty score 12% higher than Female customers.
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Male
85%
Yes
Female
73%
Yes
Meetup Customer Loyalty Score by Ethnicity
Meetup's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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79
out of 100
Caucasian
83
out of 100
Other
Meetup Customer Loyalty Score by Age
Meetup's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 64% | 36-40 | 64% |
41-45 82% | 41-45 | 82% |
46-50 92% | 46-50 | 92% |
51-55 66% | 51-55 | 66% |
56-60 80% | 56-60 | 80% |
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
Meetup Customer Loyalty Score by Usage
Meetup's Customer Loyalty score was rated the highest by customers who have used Meetup's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Meetup Customer Loyalty Score by Industry
Meetup's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
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Meetup Customer Loyalty vs. Competitors
Compared to its competitors, Meetup's Customer Loyalty score is rated right above Craigslist.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Meetup | 76% |
| Craigslist | 68% |
| Evite | 67% |
| Eventbrite | 59% |
| Ark | N/A |
| Gather & See | N/A |
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Meetup Product Quality
2.9/5
Meetup has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Meetup Product Information
Meetup’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Meetup's product the highest. Reviewers from the Education industry rated Meetup the lowest at 1.8.
- Website
- http://www.meetup.com
- Company Size
- 51-200 Employees
Industry
Tech
Quick Insights into Meetup Product Quality
Meetup's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked Meetup Product Quality the Highest
Ranked Meetup Product Quality the Lowest
Meetup Product Quality Score by Gender
Female customers rated Meetup's Product Quality score 0.1 stars higher than Male customers.
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Male
2.8/5
Female
2.9/5
Meetup Product Quality Score by Ethnicity
Meetup's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2 | Other | 2 |
Meetup Product Quality Score by Age
Meetup's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3 | 46-50 | 3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.9 | 66+ | 2.9 |
Meetup Product Quality Score by Usage
Meetup's Product Quality score was rated the highest by customers who have used Meetup's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Meetup Product Quality Score by Industry
Meetup's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
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Meetup Product Quality vs. Competitors
Compared to its competitors, Meetup's Product Quality score is rated right above Evite, and is preceded by Eventbrite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Craigslist | 3.8/5 |
| Eventbrite | 3.6/5 |
| Meetup | 2.9/5 |
| Evite | 2.9/5 |
| Ark | N/A |
| Gather & See | N/A |
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Meetup Pricing
Meetup ROI & Value For Money
2.8/5
Meetup has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Meetup Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Meetup.
Quick Insights into Meetup ROI
Meetup's ROI score was rated highest by customers who have used Meetup's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.
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Ranked Meetup ROI the Highest
Ranked Meetup ROI the Lowest
Meetup ROI Score by Gender
Male customers rated Meetup's ROI score 0.3 stars higher than Female customers.
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Male
2.8/5
Female
2.5/5
Meetup ROI Score by Ethnicity
Meetup's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.9 | Other | 1.9 |
Meetup ROI Score by Age
Meetup's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.6 | 66+ | 2.6 |
Meetup ROI Score by Usage
Meetup's ROI score was rated the highest by customers who have used Meetup's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Meetup ROI Score by Industry
Meetup's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Meetup Pricing vs. Competitors
Compared to its competitors, Meetup's ROI score is rated right above Ark, and is preceded by Evite.
| COMPANY | Pricing Score | |
|---|---|---|
| Craigslist | 3.9/5 |
| Eventbrite | 3.5/5 |
| Evite | 3/5 |
| Meetup | 2.8/5 |
| Ark | N/A |
| Gather & See | N/A |
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Meetup Customer Satisfaction (CSAT)
Meetup Customer Satisfaction (CSAT) Score
46 / 100
Meetup has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
22%
Satisfied
24%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
22%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Meetup Customer Satisfaction
Meetup's Customer Satisfaction score was rated highest by customers who have used Meetup's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.
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Ranked Meetup Customer Satisfaction the Highest
Ranked Meetup Customer Satisfaction the Lowest
Meetup Customer Satisfaction Score by Gender
Female customers rated Meetup's Customer Satisfaction score 1 points higher than Male customers.
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36 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 24% | |
Very Dissatisfied | 20% |
37 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 27% | |
Very Dissatisfied | 20% |
Meetup Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Meetup's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
15%
Satisfied
18%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
29%
Very Dissatisfied
12%
CSAT according to Other
Meetup's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
7%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
27%
Very Dissatisfied
47%
Meetup Customer Satisfaction Score by Age
Meetup's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 61-65 | 43% | |||||||||||||||
| 66+ | 23% |
Meetup Customer Satisfaction Score by Usage
Meetup's Customer Satisfaction score was rated the highest by customers who have used Meetup's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Meetup Customer Satisfaction Score by Industry
Meetup's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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{
"title": "Meetup Customer Satisfaction Score by Industry",
"text": "Meetup's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 10,
"stars": 0,
"csatScore": 10,
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"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
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}Meetup Customer Satisfaction vs. Competitors
Compared to its competitors, Meetup's Customer Satisfaction score is rated right above Evite, and is preceded by Eventbrite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Craigslist | 100% |
| Eventbrite | 55% |
| Meetup | 45% |
| Evite | 41% |
| Ark | 0% |
| Gather & See | 0% |
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Meetup Customer Service
2.6/5
Meetup has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Meetup's Customer Service
Address
12 E. 49th St, New York City, NY 10017
Website
http://www.meetup.com
Phone Number
212-255-7327
Meetup's Social Links
Quick Insights into Meetup Customer Service
Meetup's Customer Service score was rated highest by customers who have used Meetup's products/services for 1 to 2 Years, and rated lowest by customers from the Education industry.
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Ranked Meetup Customer Service the Highest
Ranked Meetup Customer Service the Lowest
Meetup Customer Service Score by Gender
Male customers rated Meetup's Customer Service score 0.4 stars higher than Female customers.
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Male
2.5/5
Female
2.1/5
Meetup Customer Service Score by Ethnicity
Meetup's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.7 | Other | 1.7 |
Meetup Customer Service Score by Age
Meetup's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.6 | 66+ | 1.6 |
Meetup Customer Service Score by Usage
Meetup's Customer Service score was rated the highest by customers who have used Meetup's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Meetup Customer Service Score by Industry
Meetup's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
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Meetup Customer Service vs. Competitors
Compared to its competitors, Meetup's Customer Service score is rated right above Ark, and is preceded by Evite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Craigslist | 3.6/5 |
| Eventbrite | 3/5 |
| Evite | 2.7/5 |
| Meetup | 2.6/5 |
| Ark | N/A |
| Gather & See | N/A |
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Meetup as an Employer
4.1/5
Meetup has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Meetup scored a -30 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Meetup would recommend the brand to a friend. ENPS measures how likely Meetup employees would recommend working at Meetup to a friend.
Net Promoter Score
-30
NPS Score
| 25% | Promoters |
|---|---|
| 20% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 60% | Promoters |
|---|---|
| 16% | Passive |
| 24% | Detractors |
