24
NPS
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Cisco Meraki
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About Cisco Meraki's Brand
The industry leader in cloud-managed IT Among its major competitors, Cisco Meraki is ranked in 5th place for NPS while Meru Networks is 1st, and Aruba is 2nd.Their current market cap is $192.85B
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Cisco Meraki CMO
Cisco Meraki Ranking
- #4 / 4 of its competitors
Cisco Meraki NPS
Cisco Meraki's Net Promoter Score (NPS) is a 24 with 54% Promoters, 16% Passives, and 30% Detractors. Net Promoter Score tracks whether Cisco Meraki's customers would recommend using the product based on a scale of -100 to 100.
Cisco Meraki Overall NPS
| 54% | Promoters |
|---|---|
| 16% | Passives |
| 30% | Detractors |
Cisco Meraki NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 27 | Jan 2024 | 27 |
Feb 2024 27 | Feb 2024 | 27 |
Mar 2024 27 | Mar 2024 | 27 |
Apr 2024 27 | Apr 2024 | 27 |
May 2024 28 | May 2024 | 28 |
Aug 2024 26 | Aug 2024 | 26 |
Dec 2024 26 | Dec 2024 | 26 |
Feb 2025 27 | Feb 2025 | 27 |
Apr 2025 27 | Apr 2025 | 27 |
May 2025 25 | May 2025 | 25 |
Jun 2025 25 | Jun 2025 | 25 |
Aug 2025 24 | Aug 2025 | 24 |
How Other Brands Compare
Cisco Meraki is ranked #4 for NPS among its competitors. Meru Networks and Fortinet come in first and second, with Palo Alto Networks coming in at third. Among those competitors, it is the second most valued company.
Cisco Meraki |  Fortinet |  Palo Alto Networks |  Meru Networks | |
| Global Ranking | #- | #275 | #446 | #- |
| NPS | 24 | 42 | 32 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $192.85B | $27.91B | $31.32B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cisco Meraki NPS by Gender
Female customers rated Cisco Meraki's NPS 20 points higher than Male customers.
Male
5
Cisco Meraki's NPS was rated 5 by Male customers on Comparably.
46%
Promoters
13%
Passives
41%
Detractors
Female
25
Cisco Meraki's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Cisco Meraki NPS by Ethnicity
Cisco Meraki's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -19 | Caucasian | -19 |
Hispanic or Latino 49 | Hispanic or Latino | 49 |
African American/Black 25 | African American/Black | 25 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 0 | Other | 0 |
Cisco Meraki NPS by Age
Cisco Meraki's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Cisco Meraki NPS by Usage
Cisco Meraki's NPS was rated the highest by customers who have used Cisco Meraki's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years -32 | Over 10 Years | -32 |
Cisco Meraki NPS vs. Competitors
Compared to its competitors, Cisco Meraki's NPS is rated right above Aerohive, and is preceded by Palo Alto Networks.
| COMPANY | NPS Score | |
|---|---|---|
| Meru Networks | 100 |
 | Aruba | 71 |
| Fortinet | 42 |
| Palo Alto Networks | 32 |
| Cisco Meraki | 24 |
| Aerohive | N/A |
Cisco Meraki Customer Reviews
Out of the 8 Cisco Meraki customer reviews 5 were positive and 3 were constructive. Cisco Meraki customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cisco Meraki Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cisco Meraki users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cisco Meraki Customer Loyalty Score by Gender
Female customers rated Cisco Meraki's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cisco Meraki.
Male
76%
Yes
Female
78%
Yes
Cisco Meraki Customer Loyalty Score by Ethnicity
Cisco Meraki's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cisco Meraki.
70
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
85
out of 100
Other
Cisco Meraki Customer Loyalty Score by Age
Cisco Meraki's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cisco Meraki.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 82% | 26-30 | 82% |
31-35 61% | 31-35 | 61% |
36-40 100% | 36-40 | 100% |
41-45 66% | 41-45 | 66% |
46-50 89% | 46-50 | 89% |
51-55 100% | 51-55 | 100% |
56-60 33% | 56-60 | 33% |
66+ 100% | 66+ | 100% |
Cisco Meraki Customer Loyalty Score by Usage
Cisco Meraki's Customer Loyalty score was rated the highest by customers who have used Cisco Meraki's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cisco Meraki Customer Loyalty Score by Industry
Cisco Meraki's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cisco Meraki Customer Loyalty vs. Competitors
Compared to its competitors, Cisco Meraki's Customer Loyalty score is rated right above Aruba, and is preceded by Palo Alto Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Meru Networks | 100% |
| Fortinet | 82% |
| Palo Alto Networks | 82% |
| Cisco Meraki | 76% |
| Aruba | 69% |
| Aerohive | N/A |
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Cisco Meraki Product Quality
4/5
Cisco Meraki has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cisco Meraki Product Information
Cisco Meraki serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Cisco Meraki supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Cisco Meraki’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Cisco Meraki's product the highest. Reviewers from the Aerospace and Aviation industry rated Cisco Meraki the lowest at 3.2.
- Website
- https://meraki.cisco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
French
German
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Product Type
Mobile Software
Mobile Device Management Software
Quick Insights into Cisco Meraki Product Quality
Cisco Meraki's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Cisco Meraki's Product Quality.
Ranked Cisco Meraki Product Quality the Highest
Ranked Cisco Meraki Product Quality the Lowest
Cisco Meraki Product Quality Score by Gender
Male customers rated Cisco Meraki's Product Quality score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Cisco Meraki Product Quality Score by Ethnicity
Cisco Meraki's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cisco Meraki.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.1 | Other | 3.1 |
Cisco Meraki Product Quality Score by Age
Cisco Meraki's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cisco Meraki.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.5 | 31-35 | 3.5 |
36-40 5 | 36-40 | 5 |
41-45 2.8 | 41-45 | 2.8 |
46-50 4.9 | 46-50 | 4.9 |
51-55 3 | 51-55 | 3 |
56-60 1.9 | 56-60 | 1.9 |
66+ 3.5 | 66+ | 3.5 |
Cisco Meraki Product Quality Score by Usage
Cisco Meraki's Product Quality score was rated the highest by customers who have used Cisco Meraki's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Cisco Meraki Product Quality Score by Industry
Cisco Meraki's Product Quality score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cisco Meraki Product Quality vs. Competitors
Compared to its competitors, Cisco Meraki's Product Quality score is rated right above Palo Alto Networks, and is preceded by Aruba.
| COMPANY | Product Quality Score | |
|---|---|---|
| Meru Networks | 5/5 |
| Fortinet | 4.2/5 |
| Aruba | 4/5 |
| Cisco Meraki | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Aerohive | N/A |
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Cisco Meraki Pricing
Cisco Meraki ROI & Value For Money
3.8/5
Cisco Meraki has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Cisco Meraki Pricing Plans
Cisco Meraki has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Cisco Meraki.
Who Uses Cisco Meraki?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Cisco Meraki ROI
Cisco Meraki's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.
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Ranked Cisco Meraki ROI the Highest
Ranked Cisco Meraki ROI the Lowest
Cisco Meraki ROI Score by Gender
Female customers rated Cisco Meraki's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cisco Meraki.
Male
3.4/5
Female
3.5/5
Cisco Meraki ROI Score by Ethnicity
Cisco Meraki's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cisco Meraki.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3 | Other | 3 |
Cisco Meraki ROI Score by Age
Cisco Meraki's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cisco Meraki.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.6 | 36-40 | 4.6 |
41-45 2.5 | 41-45 | 2.5 |
46-50 4.2 | 46-50 | 4.2 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Cisco Meraki ROI Score by Usage
Cisco Meraki's ROI score was rated the highest by customers who have used Cisco Meraki's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cisco Meraki ROI Score by Industry
Cisco Meraki's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Cisco Meraki Pricing vs. Competitors
Compared to its competitors, Cisco Meraki's ROI score is rated right above Aerohive, and is preceded by Palo Alto Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Meru Networks | 5/5 |
| Fortinet | 4.2/5 |
| Aruba | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| Cisco Meraki | 3.8/5 |
| Aerohive | N/A |
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Cisco Meraki Customer Satisfaction (CSAT)
Cisco Meraki Customer Satisfaction (CSAT) Score
69 / 100
Cisco Meraki has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
26%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cisco Meraki Customer Satisfaction
Cisco Meraki's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.
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Ranked Cisco Meraki Customer Satisfaction the Highest
Ranked Cisco Meraki Customer Satisfaction the Lowest
Cisco Meraki Customer Satisfaction Score by Gender
Male customers rated Cisco Meraki's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cisco Meraki.
46 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 19% | |
Very Dissatisfied | 27% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Cisco Meraki Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cisco Meraki's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
28%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Cisco Meraki's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Cisco Meraki's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Cisco Meraki's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Cisco Meraki's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
17%
Cisco Meraki Customer Satisfaction Score by Age
Cisco Meraki's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cisco Meraki.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 43% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 33% |
Cisco Meraki Customer Satisfaction Score by Usage
Cisco Meraki's Customer Satisfaction score was rated the highest by customers who have used Cisco Meraki's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cisco Meraki Customer Satisfaction Score by Industry
Cisco Meraki's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cisco Meraki Customer Satisfaction Score by Industry",
"text": "Cisco Meraki's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
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"label": "Tech",
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"text": "Cisco Meraki's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 46
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 34,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Healthcare, Hospitals and Medicine",
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}Cisco Meraki Customer Satisfaction vs. Competitors
Compared to its competitors, Cisco Meraki's Customer Satisfaction score is rated right above Aruba, and is preceded by Palo Alto Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Meru Networks | 100% |
| Fortinet | 83% |
| Palo Alto Networks | 73% |
| Cisco Meraki | 68% |
| Aruba | 60% |
| Aerohive | 0% |
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Cisco Meraki Customer Service
3.5/5
Cisco Meraki has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cisco Meraki's Customer Service
Address
500 Terry A Francois, San Francisco, CA 94158
Website
https://meraki.cisco.com/
Phone Number
1 (888) 490-0918
Cisco Meraki's Social Links
Quick Insights into Cisco Meraki Customer Service
Cisco Meraki's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Cisco Meraki's Customer Service score.
Ranked Cisco Meraki Customer Service the Highest
Ranked Cisco Meraki Customer Service the Lowest
Cisco Meraki Customer Service Score by Gender
Male customers rated Cisco Meraki's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cisco Meraki.
Male
3.2/5
Female
2.7/5
Cisco Meraki Customer Service Score by Ethnicity
Cisco Meraki's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cisco Meraki.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3 | Other | 3 |
Cisco Meraki Customer Service Score by Age
Cisco Meraki's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cisco Meraki.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.8 | 36-40 | 4.8 |
41-45 2.2 | 41-45 | 2.2 |
46-50 4 | 46-50 | 4 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cisco Meraki Customer Service Score by Usage
Cisco Meraki's Customer Service score was rated the highest by customers who have used Cisco Meraki's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cisco Meraki Customer Service Score by Industry
Cisco Meraki's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Cisco Meraki Customer Service vs. Competitors
Compared to its competitors, Cisco Meraki's Customer Service score is rated right above Aerohive, and is preceded by Aruba.
| COMPANY | Customer Service Score | |
|---|---|---|
| Meru Networks | 5/5 |
| Fortinet | 4.3/5 |
| Palo Alto Networks | 3.9/5 |
| Aruba | 3.8/5 |
| Cisco Meraki | 3.5/5 |
| Aerohive | N/A |
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Cisco Meraki as an Employer
4.6/5
Cisco Meraki has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cisco Meraki scored a 24 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Cisco Meraki would recommend the brand to a friend. ENPS measures how likely Cisco Meraki employees would recommend working at Cisco Meraki to a friend.
Net Promoter Score
24
NPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
