66
NPS
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Mesa Air Group
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About Mesa Air Group's Brand
A multiple-time recipient of Air Transport World’s Regional Airline of the Year and Ranked No. 1 Regional Among its major competitors, Mesa Air Group is ranked in 1st place for NPS while Virgin Atlantic Airways is 2nd, and Southwest Airlines is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Mesa Air Group Ranking
- #1 / 4 of its competitors
Mesa Air Group NPS
Mesa Air Group's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Mesa Air Group's customers would recommend using the product based on a scale of -100 to 100.
Mesa Air Group Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Mesa Air Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Aug 2024 60 | Aug 2024 | 60 |
Sep 2024 67 | Sep 2024 | 67 |
How Other Brands Compare
Mesa Air Group is ranked first for NPS among its competitors. Virgin Atlantic Airways and Southwest Airlines come in second and third, with Envoy Air coming in at #4.
Mesa Air Group |  Southwest Airlines |  Virgin Atlantic Airways |  Envoy Air | |
| Global Ranking | #- | #24 | #- | #- |
| NPS | 66 | 47 | 50 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.19B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mesa Air Group NPS vs. Competitors
Compared to its competitors, Mesa Air Group's NPS is rated right above Virgin Atlantic Airways.
| COMPANY | NPS Score | |
|---|---|---|
| Mesa Air Group | 66 |
| Virgin Atlantic Airways | 50 |
| Southwest Airlines | 47 |
| Envoy Air | 16 |
 | ExpressJet Airlines | -100 |
Mesa Air Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Mesa Air Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mesa Air Group Customer Loyalty vs. Competitors
Compared to its competitors, Mesa Air Group's Customer Loyalty score is rated right above Envoy Air, and is preceded by Southwest Airlines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ExpressJet Airlines | 100% |
| Southwest Airlines | 85% |
| Mesa Air Group | 73% |
| Envoy Air | 70% |
| Virgin Atlantic Airways | 10% |
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Mesa Air Group Product Quality
3.7/5
Mesa Air Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Mesa Air Group Product Information
Mesa Air Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mesa-air.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Sports & Entertainment
Travel
Mesa Air Group Product Quality vs. Competitors
Compared to its competitors, Mesa Air Group's Product Quality score is rated right above Envoy Air, and is preceded by ExpressJet Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Southwest Airlines | 4.1/5 |
| ExpressJet Airlines | 4/5 |
| Mesa Air Group | 3.7/5 |
| Envoy Air | 3.2/5 |
| Virgin Atlantic Airways | 2.5/5 |
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Mesa Air Group Pricing
Mesa Air Group ROI & Value For Money
3.8/5
Mesa Air Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Mesa Air Group Pricing vs. Competitors
Compared to its competitors, Mesa Air Group's ROI score is rated right above ExpressJet Airlines, and is preceded by Virgin Atlantic Airways.
| COMPANY | Pricing Score | |
|---|---|---|
| Southwest Airlines | 4/5 |
| Virgin Atlantic Airways | 4/5 |
| Mesa Air Group | 3.8/5 |
| ExpressJet Airlines | 3/5 |
| Envoy Air | 2.8/5 |
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Mesa Air Group Customer Satisfaction (CSAT)
Mesa Air Group Customer Satisfaction (CSAT) Score
60 / 100
Mesa Air Group has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mesa Air Group Customer Satisfaction vs. Competitors
Compared to its competitors, Mesa Air Group's Customer Satisfaction score is rated right above ExpressJet Airlines, and is preceded by Envoy Air.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Virgin Atlantic Airways | 100% |
| Southwest Airlines | 81% |
| Envoy Air | 63% |
| Mesa Air Group | 60% |
| ExpressJet Airlines | 0% |
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Mesa Air Group Customer Service
3.8/5
Mesa Air Group has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Mesa Air Group's Customer Service
Address
Phoenix, AZ
Website
http://www.mesa-air.com/
Phone Number
602-685-4000
Mesa Air Group Customer Service vs. Competitors
Compared to its competitors, Mesa Air Group's Customer Service score is rated right above Virgin Atlantic Airways, and is preceded by Southwest Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Southwest Airlines | 4.1/5 |
| Mesa Air Group | 3.8/5 |
| Virgin Atlantic Airways | 3.5/5 |
| Envoy Air | 3.2/5 |
| ExpressJet Airlines | 3/5 |
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Mesa Air Group as an Employer
3.3/5
Mesa Air Group has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Mesa Air Group scored a 66 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Mesa Air Group would recommend the brand to a friend. ENPS measures how likely Mesa Air Group employees would recommend working at Mesa Air Group to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
