50
NPS
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Meta
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About Meta's Brand
Meta's mission is to build natural machines that seamlessly unite the real world with the virtual world. Among its major competitors, Meta is ranked in 4th place for NPS while DAQRI is 1st, and DRS Technologies is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Meta Ranking
- #1 / 4 of its competitors
Meta NPS
Meta's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Meta's customers would recommend using the product based on a scale of -100 to 100.
Meta Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Meta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
How Other Brands Compare
Meta is ranked first for NPS among its competitors. Google and Microsoft come in second and third, with Magic Leap coming in at #4.
Meta |  Google |  Microsoft |  Magic Leap | |
| Global Ranking | #- | #8 | #22 | #- |
| NPS | 50 | 42 | 38 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.42T | $1.91T | $6.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meta NPS vs. Competitors
Compared to its competitors, Meta's NPS is rated right above Google, and is preceded by Alien Labs.
| COMPANY | NPS Score | |
|---|---|---|
 | DAQRI | 100 |
 | DRS Technologies | 100 |
 | Alien Labs | 100 |
| Meta | 50 |
| 42 | |
| Microsoft | 38 |
| Magic Leap | 13 |
 | Optovue | N/A |
Meta Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Meta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meta Customer Loyalty vs. Competitors
Compared to its competitors, Meta's Customer Loyalty score is rated right above Google, and is preceded by Alien Labs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DRS Technologies | 100% |
| Alien Labs | 100% |
| Meta | 100% |
| 87% | |
| Microsoft | 84% |
| Magic Leap | 63% |
| DAQRI | N/A |
| Optovue | N/A |
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Meta Product Quality
3.2/5
Meta has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Meta Product Information
Meta’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.metavision.com
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
SaaS
Meta Product Quality vs. Competitors
Compared to its competitors, Meta's Product Quality score is rated right above Optovue, and is preceded by Magic Leap.
| COMPANY | Product Quality Score | |
|---|---|---|
| DAQRI | 5/5 |
| DRS Technologies | 5/5 |
| Alien Labs | 5/5 |
| 4.1/5 | |
| Microsoft | 4.1/5 |
| Magic Leap | 3.3/5 |
| Meta | 3.2/5 |
| Optovue | N/A |
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Meta Pricing
Meta ROI & Value For Money
4.2/5
Meta has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Meta Pricing vs. Competitors
Compared to its competitors, Meta's ROI score is rated right above Google, and is preceded by Alien Labs.
| COMPANY | Pricing Score | |
|---|---|---|
| DRS Technologies | 5/5 |
| Alien Labs | 5/5 |
| Meta | 4.2/5 |
| 4/5 | |
| Microsoft | 4/5 |
| Magic Leap | 3.6/5 |
| DAQRI | N/A |
| Optovue | N/A |
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Meta Customer Satisfaction (CSAT)
Meta Customer Satisfaction (CSAT) Score
50 / 100
Meta has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Meta Customer Satisfaction vs. Competitors
Compared to its competitors, Meta's Customer Satisfaction score is rated right above DAQRI, and is preceded by Magic Leap.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DRS Technologies | 100% |
| 81% | |
| Microsoft | 80% |
| Magic Leap | 76% |
| Meta | 50% |
| DAQRI | 0% |
| Alien Labs | 0% |
| Optovue | 0% |
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Meta Customer Service
4.2/5
Meta has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Meta's Customer Service
Address
Redwood City, CA
Website
http://www.metavision.com
Meta Customer Service vs. Competitors
Compared to its competitors, Meta's Customer Service score is rated right above Google, and is preceded by Alien Labs.
| COMPANY | Customer Service Score | |
|---|---|---|
| DRS Technologies | 5/5 |
| Alien Labs | 5/5 |
| Meta | 4.2/5 |
| 4/5 | |
| Microsoft | 4/5 |
| Magic Leap | 3.7/5 |
| DAQRI | N/A |
| Optovue | N/A |
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Meta as an Employer
Consumer vs. Employees
Meta scored a 50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Meta would recommend the brand to a friend. ENPS measures how likely Meta employees would recommend working at Meta to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
