28
NPS
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Metro Health
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About Metro Health's Brand
Among its major competitors, Metro Health is ranked in 2nd place for NPS while Advanced ICU Care is 1st, and Cleveland Clinic is 3rd.
Brand at a Glance
72%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Metro Health Ranking
- #2 / 4 of its competitors
Metro Health NPS
Metro Health's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Metro Health's customers would recommend using the product based on a scale of -100 to 100.
Metro Health Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Metro Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jan 2022 66 | Jan 2022 | 66 |
Mar 2022 75 | Mar 2022 | 75 |
Apr 2022 40 | Apr 2022 | 40 |
May 2022 49 | May 2022 | 49 |
Oct 2022 57 | Oct 2022 | 57 |
Dec 2022 37 | Dec 2022 | 37 |
Mar 2023 44 | Mar 2023 | 44 |
Jul 2023 40 | Jul 2023 | 40 |
Dec 2023 27 | Dec 2023 | 27 |
How Other Brands Compare
Metro Health is ranked second for NPS among its competitors. Advanced ICU Care and Cleveland Clinic come in first and third, with Spectrum coming in at #4.
Metro Health |  Cleveland Clinic |  Spectrum |  Advanced ICU Care | |
| Global Ranking | #- | #708 | #- | #- |
| NPS | 28 | 24 | -78 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.15B | $117.65B | $85.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metro Health NPS by Gender
Metro Health's NPS was rated 67 by Male customers on Comparably.
Male
67
Metro Health's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Metro Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Metro Health NPS by Ethnicity
Metro Health's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Metro Health NPS vs. Competitors
Compared to its competitors, Metro Health's NPS is rated right above Cleveland Clinic, and is preceded by Advanced ICU Care.
| COMPANY | NPS Score | |
|---|---|---|
| Advanced ICU Care | 100 |
| Metro Health | 28 |
| Cleveland Clinic | 24 |
 | Healthfirst | -25 |
 | MERCY HEALTH | -39 |
| Spectrum | -78 |
Metro Health Customer Reviews
Out of the 2 Metro Health customer reviews 2 were positive and 0 were constructive. Metro Health customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Metro Health Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Metro Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Metro Health Customer Loyalty Score by Gender
Metro Health's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Metro Health Customer Loyalty Score by Ethnicity
Metro Health's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Metro Health.
70
out of 100
Caucasian
Metro Health Customer Loyalty vs. Competitors
Compared to its competitors, Metro Health's Customer Loyalty score is rated right above Healthfirst, and is preceded by Spectrum.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cleveland Clinic | 81% |
| Spectrum | 74% |
| Metro Health | 72% |
| Healthfirst | 70% |
| MERCY HEALTH | 56% |
| Advanced ICU Care | N/A |
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Metro Health Product Quality
4/5
Metro Health has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Metro Health Product Information
Metro Health’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://vtc.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Metro Health Product Quality
Metro Health's Product Quality score was rated highest by Caucasian customers.
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Ranked Metro Health Product Quality the Highest
Metro Health Product Quality Score by Gender
Metro Health's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Metro Health Product Quality Score by Ethnicity
Metro Health's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Metro Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Metro Health Product Quality vs. Competitors
Compared to its competitors, Metro Health's Product Quality score is rated right above Cleveland Clinic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Metro Health | 4/5 |
| Cleveland Clinic | 3.6/5 |
| Healthfirst | 2.6/5 |
| MERCY HEALTH | 2.6/5 |
| Spectrum | 1.6/5 |
| Advanced ICU Care | N/A |
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Metro Health Pricing
Metro Health ROI & Value For Money
4/5
Metro Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Metro Health ROI
Metro Health's ROI score was rated highest by Caucasian customers.
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Ranked Metro Health ROI the Highest
Metro Health ROI Score by Gender
Metro Health's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Metro Health ROI Score by Ethnicity
Metro Health's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Metro Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Metro Health Pricing vs. Competitors
Compared to its competitors, Metro Health's ROI score is rated right above Cleveland Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| Metro Health | 4/5 |
| Cleveland Clinic | 3.5/5 |
| Healthfirst | 2.6/5 |
| MERCY HEALTH | 2.1/5 |
| Spectrum | 1.5/5 |
| Advanced ICU Care | N/A |
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Metro Health Customer Satisfaction (CSAT)
Metro Health Customer Satisfaction (CSAT) Score
84 / 100
Metro Health has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metro Health Customer Satisfaction vs. Competitors
Compared to its competitors, Metro Health's Customer Satisfaction score is rated right above Cleveland Clinic, and is preceded by Advanced ICU Care.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Advanced ICU Care | 100% |
| Metro Health | 83% |
| Cleveland Clinic | 66% |
| Healthfirst | 43% |
| MERCY HEALTH | 38% |
| Spectrum | 14% |
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Metro Health Customer Service
4/5
Metro Health has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Metro Health's Customer Service
Website
http://vtc.edu/
Quick Insights into Metro Health Customer Service
Metro Health's Customer Service score was rated highest by Caucasian customers.
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Ranked Metro Health Customer Service the Highest
Metro Health Customer Service Score by Gender
Metro Health's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Metro Health Customer Service Score by Ethnicity
Metro Health's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Metro Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Metro Health Customer Service vs. Competitors
Compared to its competitors, Metro Health's Customer Service score is rated right above Cleveland Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Metro Health | 4/5 |
| Cleveland Clinic | 3.5/5 |
| Healthfirst | 2.7/5 |
| MERCY HEALTH | 2.2/5 |
| Spectrum | 1.5/5 |
| Advanced ICU Care | N/A |
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Metro Health as an Employer
3.8/5
Metro Health has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Metro Health scored a 28 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Metro Health would recommend the brand to a friend. ENPS measures how likely Metro Health employees would recommend working at Metro Health to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
