100
NPS
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Advanced ICU Care
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About Advanced ICU Care's Brand
Advanced ICU Care provides critical care services for patients in the intensive care units of U.S. community hospitals. Among its major competitors, Advanced ICU Care is ranked in 1st place for NPS while Metro Health is 2nd, and Philips is 3rd.Their current valuation is $85.00M
Advanced ICU Care Ranking
- #1 / 4 of its competitors
Advanced ICU Care NPS
Advanced ICU Care's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Advanced ICU Care's customers would recommend using the product based on a scale of -100 to 100.
Advanced ICU Care Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Advanced ICU Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
How Other Brands Compare
Advanced ICU Care is ranked first for NPS among its competitors. Philips and St. Luke's Hospital come in second and third, with Banner Health coming in at #4. Among those competitors, it is the most valued company behind St. Luke's Hospital.
Advanced ICU Care |  Philips |  St. Luke's Hospital |  Banner Health | |
| Global Ranking | #- | #98 | #- | #- |
| NPS | 100 | 18 | -13 | -27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $85.00M | - | $60.02B | $1.81B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advanced ICU Care NPS vs. Competitors
Compared to its competitors, Advanced ICU Care's NPS is rated right above Metro Health.
| COMPANY | NPS Score | |
|---|---|---|
| Advanced ICU Care | 100 |
 | Metro Health | 28 |
| Philips | 18 |
| Sacred Heart Home | N/A |
| St. Luke's Hospital | -13 |
 | Philips Research | -20 |
| Banner Health | -27 |
Advanced ICU Care Customer Satisfaction (CSAT)
Advanced ICU Care Customer Satisfaction (CSAT) Score
100 / 100
Advanced ICU Care has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Advanced ICU Care Customer Satisfaction vs. Competitors
Compared to its competitors, Advanced ICU Care's Customer Satisfaction score is rated right above Metro Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Advanced ICU Care | 100% |
| Metro Health | 83% |
| Philips Research | 75% |
| Philips | 74% |
| St. Luke's Hospital | 48% |
| Banner Health | 37% |
| Sacred Heart Home | 0% |
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Advanced ICU Care as an Employer
Consumer vs. Employees
Advanced ICU Care scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Advanced ICU Care would recommend the brand to a friend. ENPS measures how likely Advanced ICU Care employees would recommend working at Advanced ICU Care to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
