-34
NPS
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Microland
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About Microland's Brand
Microland Among its major competitors, Microland is ranked in 5th place for NPS while Saama is 1st, and Mindtree is 2nd.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Microland Ranking
- #3 / 4 of its competitors
Microland NPS
Microland's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Microland's customers would recommend using the product based on a scale of -100 to 100.
Microland Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Microland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2024 -33 | Dec 2024 | -33 |
How Other Brands Compare
Microland is ranked third for NPS among its competitors. Saama and Wipro Limited come in first and second, with Diamanti coming in at #4.
Microland |  Wipro Limited |  Saama |  Diamanti | |
| Global Ranking | #- | #726 | #- | #- |
| NPS | -34 | 28 | 67 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $16.33B | $200.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Microland NPS vs. Competitors
Compared to its competitors, Microland's NPS is rated right below Mphasis.
| COMPANY | NPS Score | |
|---|---|---|
| Saama | 67 |
 | Mindtree | 30 |
| Wipro Limited | 28 |
 | Mphasis | 25 |
| Microland | -34 |
Microland Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Microland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Microland Customer Loyalty vs. Competitors
Compared to its competitors, Microland's Customer Loyalty score is rated right below Mphasis.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Saama | 100% |
| Mindtree | 88% |
| Wipro Limited | 85% |
| Mphasis | 84% |
| Microland | 53% |
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Microland Product Quality
3.2/5
Microland has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Microland Product Information
Microland’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.microland.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
Hardware and Devices
SaaS
Microland Product Quality vs. Competitors
Compared to its competitors, Microland's Product Quality score is rated right below Mphasis.
| COMPANY | Product Quality Score | |
|---|---|---|
| Saama | 4.5/5 |
| Wipro Limited | 3.9/5 |
| Mindtree | 3.8/5 |
| Mphasis | 3.7/5 |
| Microland | 3.2/5 |
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Microland Pricing
Microland ROI & Value For Money
3/5
Microland has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Microland Pricing vs. Competitors
Compared to its competitors, Microland's ROI score is rated right below Wipro Limited.
| COMPANY | Pricing Score | |
|---|---|---|
| Saama | 4/5 |
| Mindtree | 3.9/5 |
| Mphasis | 3.9/5 |
| Wipro Limited | 3.8/5 |
| Microland | 3/5 |
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Microland Customer Satisfaction (CSAT)
Microland Customer Satisfaction (CSAT) Score
67 / 100
Microland has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Microland Customer Satisfaction vs. Competitors
Compared to its competitors, Microland's Customer Satisfaction score is rated right below Mphasis.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Saama | 100% |
| Mindtree | 89% |
| Wipro Limited | 83% |
| Mphasis | 79% |
| Microland | 67% |
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Microland Customer Service
2.8/5
Microland has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Microland's Customer Service
Address
1B, Ecospace Bellandur, Outer Ring Road, Bangalore, 560103 India
Website
https://www.microland.com
Phone Number
+91-80-39180000
Microland Customer Service vs. Competitors
Compared to its competitors, Microland's Customer Service score is rated right below Mindtree.
| COMPANY | Customer Service Score | |
|---|---|---|
| Saama | 4.2/5 |
| Wipro Limited | 4/5 |
| Mphasis | 4/5 |
| Mindtree | 3.9/5 |
| Microland | 2.8/5 |
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Microland as an Employer
4.1/5
Microland has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Microland scored a -34 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Microland would recommend the brand to a friend. ENPS measures how likely Microland employees would recommend working at Microland to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
