7
NPS
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Midco
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About Midco's Brand
A integrated technology, engineering, manufacturing and service company. Among its major competitors, Midco is ranked in 1st place for NPS while Cable One is 2nd, and MediaCom is 3rd.
Brand at a Glance
78%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Midco Ranking
- #1 / 4 of its competitors
Midco NPS
Midco's Net Promoter Score (NPS) is a 7 with 45% Promoters, 17% Passives, and 38% Detractors. Net Promoter Score tracks whether Midco's customers would recommend using the product based on a scale of -100 to 100.
Midco Overall NPS
| 45% | Promoters |
|---|---|
| 17% | Passives |
| 38% | Detractors |
Midco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 -1 | Jan 2024 | -1 |
Mar 2024 -3 | Mar 2024 | -3 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 -2 | Jul 2024 | -2 |
Oct 2024 -1 | Oct 2024 | -1 |
Jan 2025 3 | Jan 2025 | 3 |
Mar 2025 4 | Mar 2025 | 4 |
Jun 2025 4 | Jun 2025 | 4 |
Aug 2025 8 | Aug 2025 | 8 |
Nov 2025 4 | Nov 2025 | 4 |
Mar 2026 7 | Mar 2026 | 7 |
How Other Brands Compare
Midco is ranked first for NPS among its competitors. Cable One and Xcel Energy come in second and third, with Lumen (formerly CenturyLink) coming in at #4.
Midco |  Xcel Energy |  Lumen (formerly CenturyLink) |  Cable One | |
| Global Ranking | #- | #702 | #- | #- |
| NPS | 7 | -41 | -78 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $35.91B | $12.07B | $3.92B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Midco NPS by Gender
Male customers rated Midco's NPS 73 points higher than Female customers.
Male
34
Midco's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-39
Midco's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Midco NPS by Ethnicity
Midco's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Midco NPS vs. Competitors
Compared to its competitors, Midco's NPS is rated right above Cable One.
| COMPANY | NPS Score | |
|---|---|---|
| Midco | 7 |
| Cable One | -4 |
 | MediaCom | -29 |
| Xcel Energy | -41 |
| Lumen (formerly CenturyLink) | -78 |
Midco Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Midco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Midco Customer Loyalty Score by Gender
Male customers rated Midco's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Midco Customer Loyalty Score by Ethnicity
Midco's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
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87
out of 100
Caucasian
Midco Customer Loyalty vs. Competitors
Compared to its competitors, Midco's Customer Loyalty score is rated right above MediaCom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Midco | 78% |
| MediaCom | 76% |
| Xcel Energy | 73% |
| Lumen (formerly CenturyLink) | 69% |
| Cable One | 63% |
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Midco Product Quality
3.3/5
Midco has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Midco Product Information
Midco’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.midco.in/
Industry
Tech
Hardware and Devices
Quick Insights into Midco Product Quality
Midco's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Midco Product Quality the Highest
Ranked Midco Product Quality the Lowest
Midco Product Quality Score by Gender
Male customers rated Midco's Product Quality score 0.5 stars higher than Female customers.
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Male
3.5/5
Female
3/5
Midco Product Quality Score by Ethnicity
Midco's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Midco Product Quality vs. Competitors
Compared to its competitors, Midco's Product Quality score is rated right above Cable One.
| COMPANY | Product Quality Score | |
|---|---|---|
| Midco | 3.3/5 |
| Cable One | 3.1/5 |
| MediaCom | 2.8/5 |
| Xcel Energy | 2.6/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
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Midco Pricing
Midco ROI & Value For Money
3.2/5
Midco has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Midco ROI
Midco's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Midco ROI the Highest
Ranked Midco ROI the Lowest
Midco ROI Score by Gender
Male customers rated Midco's ROI score 0.4 stars higher than Female customers.
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Male
3.2/5
Female
2.8/5
Midco ROI Score by Ethnicity
Midco's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Midco Pricing vs. Competitors
Compared to its competitors, Midco's ROI score is rated right above MediaCom, and is preceded by Cable One.
| COMPANY | Pricing Score | |
|---|---|---|
| Cable One | 3.2/5 |
| Midco | 3.2/5 |
| MediaCom | 2.6/5 |
| Xcel Energy | 2.2/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
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Midco Customer Satisfaction (CSAT)
Midco Customer Satisfaction (CSAT) Score
74 / 100
Midco has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
39%
Satisfied
35%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Midco Customer Satisfaction
Midco's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Midco Customer Satisfaction the Highest
Midco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Midco's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
Midco Customer Satisfaction vs. Competitors
Compared to its competitors, Midco's Customer Satisfaction score is rated right above Cable One.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Midco | 74% |
| Cable One | 53% |
| MediaCom | 40% |
| Xcel Energy | 32% |
| Lumen (formerly CenturyLink) | 14% |
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Midco Customer Service
3.5/5
Midco has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Midco's Customer Service
Address
Metro Estate, Vidyanagari Marg Kalina, 400 098 India
Website
http://www.midco.in/
Phone Number
2267711333
Quick Insights into Midco Customer Service
Midco's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Midco Customer Service the Highest
Ranked Midco Customer Service the Lowest
Midco Customer Service Score by Gender
Male customers rated Midco's Customer Service score 0.7 stars higher than Female customers.
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Male
3.9/5
Female
3.2/5
Midco Customer Service Score by Ethnicity
Midco's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Midco Customer Service vs. Competitors
Compared to its competitors, Midco's Customer Service score is rated right above Cable One.
| COMPANY | Customer Service Score | |
|---|---|---|
| Midco | 3.5/5 |
| Cable One | 3.3/5 |
| MediaCom | 2.7/5 |
| Xcel Energy | 2.4/5 |
| Lumen (formerly CenturyLink) | 1.5/5 |
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Midco as an Employer
3.5/5
Midco has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Midco scored a 7 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Midco would recommend the brand to a friend. ENPS measures how likely Midco employees would recommend working at Midco to a friend.
Net Promoter Score
7
NPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
