14
NPS
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Miles IT
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About Miles IT's Brand
Miles IT is a tech company offering a variety of IT services and support. Among its major competitors, Miles IT is ranked in 4th place for NPS while IBM is 1st, and Accenture is 2nd.
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Miles IT Ranking
- #4 / 4 of its competitors
Miles IT NPS
Miles IT's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Miles IT's customers would recommend using the product based on a scale of -100 to 100.
Miles IT Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Miles IT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 66 | Nov 2021 | 66 |
May 2022 60 | May 2022 | 60 |
Jul 2022 34 | Jul 2022 | 34 |
Aug 2022 43 | Aug 2022 | 43 |
Feb 2023 50 | Feb 2023 | 50 |
Apr 2023 40 | Apr 2023 | 40 |
Jun 2023 27 | Jun 2023 | 27 |
Aug 2023 33 | Aug 2023 | 33 |
May 2024 22 | May 2024 | 22 |
Apr 2025 15 | Apr 2025 | 15 |
How Other Brands Compare
Miles IT is ranked #4 for NPS among its competitors. IBM and Accenture come in first and second, with All Covered coming in at third.
Miles IT |  IBM |  Accenture |  All Covered | |
| Global Ranking | #- | #106 | #124 | #- |
| NPS | 14 | 26 | 20 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $168.12B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Miles IT NPS vs. Competitors
Compared to its competitors, Miles IT's NPS is rated right below All Covered.
| COMPANY | NPS Score | |
|---|---|---|
| IBM | 26 |
| Accenture | 20 |
| All Covered | 20 |
| Miles IT | 14 |
Miles IT Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Miles IT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Miles IT Customer Loyalty vs. Competitors
Compared to its competitors, Miles IT's Customer Loyalty score is rated right above Accenture, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBM | 79% |
| Miles IT | 74% |
| Accenture | 71% |
| All Covered | 60% |
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Miles IT Product Quality
3/5
Miles IT has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Miles IT Product Information
Miles IT’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Information Services
Tech
SaaS
Small Business Services
Miles IT Product Quality vs. Competitors
Compared to its competitors, Miles IT's Product Quality score is rated right below All Covered.
| COMPANY | Product Quality Score | |
|---|---|---|
| IBM | 3.8/5 |
| Accenture | 3.7/5 |
| All Covered | 3.2/5 |
| Miles IT | 3/5 |
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Miles IT Pricing
Miles IT ROI & Value For Money
3.4/5
Miles IT has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Miles IT Pricing vs. Competitors
Compared to its competitors, Miles IT's ROI score is rated right above All Covered, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| Accenture | 3.6/5 |
| Miles IT | 3.4/5 |
| All Covered | 3.1/5 |
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Miles IT Customer Satisfaction (CSAT)
Miles IT Customer Satisfaction (CSAT) Score
64 / 100
Miles IT has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Miles IT Customer Satisfaction vs. Competitors
Compared to its competitors, Miles IT's Customer Satisfaction score is rated right above All Covered, and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 76% |
| Accenture | 75% |
| Miles IT | 64% |
| All Covered | 50% |
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Miles IT Customer Service
3.5/5
Miles IT has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Miles IT's Customer Service
Address
100 Mt Holly Bypass, Lumberton, NJ 08048
Website
http://www.milestechnologies.com
Phone Number
856-439-0999
Miles IT's Social Links
Miles IT Customer Service vs. Competitors
Compared to its competitors, Miles IT's Customer Service score is rated right above All Covered, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| Accenture | 3.8/5 |
| Miles IT | 3.5/5 |
| All Covered | 3.3/5 |
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Miles IT as an Employer
4.5/5
Miles IT has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Miles IT scored a 14 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Miles IT would recommend the brand to a friend. ENPS measures how likely Miles IT employees would recommend working at Miles IT to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
