50
NPS
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Milestone Technologies, Inc.
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About Milestone Technologies, Inc. Brand
Milestone Technologies, Inc. is a leading IT Managed Services Provider, supporting the largest companies in the world. The Milestone family of companies includes Covestic, an elite ServiceNow partner, and Software Management Consultants, Inc (SMCI), a NextGen IT Consulting, Talent Management, and Digital Solutions Provider. Among its major competitors, Milestone Technologies, Inc. is ranked in 1st place for NPS while Wipro Limited is 2nd, and HCLTech is 3rd.Their current valuation is $150.00M
Brand at a Glance
53%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Milestone Technologies, Inc. Ranking
- #1 / 4 of its competitors
Milestone Technologies, Inc. NPS
Milestone Technologies, Inc.'s Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Milestone Technologies, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Milestone Technologies, Inc. Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Milestone Technologies, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Nov 2025 50 | Nov 2025 | 50 |
How Other Brands Compare
Milestone Technologies, Inc. is ranked first for NPS among its competitors. Wipro Limited and HCLTech come in second and third, with BGIS coming in at #4. Among those competitors, it is the second most valued company behind Wipro Limited.
Milestone Technologies, Inc. |  Wipro Limited |  HCLTech |  BGIS | |
| Global Ranking | #- | #726 | #- | #- |
| NPS | 50 | 28 | 3 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $16.33B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Milestone Technologies, Inc. NPS vs. Competitors
Compared to its competitors, Milestone Technologies, Inc.'s NPS is rated right above Wipro Limited.
| COMPANY | NPS Score | |
|---|---|---|
| Milestone Technologies, Inc. | 50 |
| Wipro Limited | 28 |
| HCLTech | 3 |
| BGIS | -50 |
Milestone Technologies, Inc. Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Milestone Technologies, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Milestone Technologies, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Milestone Technologies, Inc.'s Customer Loyalty score is rated right below BGIS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wipro Limited | 85% |
| HCLTech | 78% |
| BGIS | 68% |
| Milestone Technologies, Inc. | 53% |
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Milestone Technologies, Inc. Product Quality
3.4/5
Milestone Technologies, Inc. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Milestone Technologies, Inc. Product Information
Milestone Technologies, Inc.’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://milestone.tech/
- Company Size
- 1,001-5,000 Employees
Industry
Information Services
Tech
Business Services
Hardware and Devices
Milestone Technologies, Inc. Product Quality vs. Competitors
Compared to its competitors, Milestone Technologies, Inc.'s Product Quality score is rated right above BGIS, and is preceded by HCLTech.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wipro Limited | 3.9/5 |
| HCLTech | 3.7/5 |
| Milestone Technologies, Inc. | 3.4/5 |
| BGIS | 3/5 |
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Milestone Technologies, Inc. Pricing
Milestone Technologies, Inc. ROI & Value For Money
3.4/5
Milestone Technologies, Inc. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Milestone Technologies, Inc. Pricing vs. Competitors
Compared to its competitors, Milestone Technologies, Inc.'s ROI score is rated right above BGIS, and is preceded by HCLTech.
| COMPANY | Pricing Score | |
|---|---|---|
| Wipro Limited | 3.8/5 |
| HCLTech | 3.6/5 |
| Milestone Technologies, Inc. | 3.4/5 |
| BGIS | 2.6/5 |
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Milestone Technologies, Inc. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Milestone Technologies, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Milestone Technologies, Inc.'s Customer Satisfaction score is rated right below HCLTech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wipro Limited | 83% |
| BGIS | 75% |
| HCLTech | 74% |
| Milestone Technologies, Inc. | 0% |
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Milestone Technologies, Inc. Customer Service
3.4/5
Milestone Technologies, Inc. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Milestone Technologies, Inc.'s Customer Service
Address
3101 Skyway Court, Fremont, CA 94539
Website
https://milestone.tech/
Phone Number
(510) 651-2454
Milestone Technologies, Inc.'s Social Links
Milestone Technologies, Inc. Customer Service vs. Competitors
Compared to its competitors, Milestone Technologies, Inc.'s Customer Service score is rated right above BGIS, and is preceded by HCLTech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wipro Limited | 4/5 |
| HCLTech | 3.7/5 |
| Milestone Technologies, Inc. | 3.4/5 |
| BGIS | 2.6/5 |
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Milestone Technologies, Inc. as an Employer
4.6/5
Milestone Technologies, Inc. has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Milestone Technologies, Inc.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Milestone Technologies, Inc. scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Milestone Technologies, Inc. would recommend the brand to a friend. ENPS measures how likely Milestone Technologies, Inc. employees would recommend working at Milestone Technologies, Inc. to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 59% | Promoters |
|---|---|
| 32% | Passive |
| 9% | Detractors |
