Mimosa NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Mimosa

Marketing or Exec? Claim Your Free Account

Mimosa

Rate this Brand

About Mimosa's Brand

"Mimosa is a provider of comprehensive last mile wireless broadband and Wi-Fi solutions, delivering fiber speeds at a fraction of the cost." Among its major competitors, Mimosa is ranked in 3rd place for NPS while Ubiquiti Networks is 1st, and Fujitsu is 2nd.

Brand at a Glance

72%

Customer Loyalty

3.5/5

Product Quality

3.6/5

Pricing

3.5/5

Customer Service

Mimosa Ranking

^#2 / 4 of its competitors

Mimosa NPS

Mimosa's Net Promoter Score (NPS) is a 3 with 41% Promoters, 21% Passives, and 38% Detractors. Net Promoter Score tracks whether Mimosa's customers would recommend using the product based on a scale of -100 to 100.

Mimosa Overall NPS

NPS

41%	Promoters
21%	Passives
38%	Detractors

Mimosa NPS Trend

-100

-50

100

Summary	Date	Score
May 2021 100	May 2021	100
Jul 2021 67	Jul 2021	67
Sep 2021 25	Sep 2021	25
Nov 2021 11	Nov 2021	11
Dec 2021 20	Dec 2021	20
Jan 2022 33	Jan 2022	33
May 2022 -5	May 2022	-5
Jul 2022 0	Jul 2022	0
Dec 2022 -4	Dec 2022	-4
Sep 2023 3	Sep 2023	3
Jul 2024 0	Jul 2024	0
May 2025 3	May 2025	3

How Other Brands Compare

Mimosa is ranked second for NPS among its competitors. Fujitsu and Cambium Networks come in first and third, with Affirmed coming in at #4.

	Mimosa	Fujitsu	Cambium Networks	Affirmed
Global Ranking	#-	#457	#-	#-
NPS	3	11	0	-
Valuation Updated every 24 hours for public companies	-	$31.31B	$1.11B	$450.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Mimosa NPS vs. Competitors

Compared to its competitors, Mimosa's NPS is rated right above Cambium Networks, and is preceded by Fujitsu.

COMPANY		NPS Score
	Ubiquiti Networks	12
	Fujitsu	11
	Mimosa	3
	Cambium Networks	0
	Cloud4Wi	N/A
	Quantenna Communications	N/A
	Affirmed	N/A
	Ruckus Wireless	-20
	Mist	-100

Mimosa Customer Reviews

Out of the 2 Mimosa customer reviews 1 was positive and 1 was constructive. Mimosa customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Mimosa Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Mimosa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72%

28%

Mimosa Customer Loyalty vs. Competitors

Compared to its competitors, Mimosa's Customer Loyalty score is rated right above Ruckus Wireless, and is preceded by Cambium Networks.

COMPANY		Customer Loyalty Score
	Mist	100%
	Fujitsu	82%
	Ubiquiti Networks	81%
	Cambium Networks	81%
	Mimosa	72%
	Ruckus Wireless	64%
	Cloud4Wi	N/A
	Quantenna Communications	N/A
	Affirmed	N/A

Unlock Mimosa Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Mimosa Customer Loyalty vs. Competitors data and gain insights into your customers today.

Mimosa Product Quality

3.5/5

Mimosa has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Mimosa's overall Product Quality score rated by its users and customers.

Mimosa Product Information

Mimosa’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: http://www.mimosa.co

Company Size: 1-10 Employees

Industry

Telecommunications

Tech

Mimosa Product Quality vs. Competitors

Compared to its competitors, Mimosa's Product Quality score is rated right above Ruckus Wireless, and is preceded by Cambium Networks.

COMPANY		Product Quality Score
	Fujitsu	3.9/5
	Ubiquiti Networks	3.7/5
	Cambium Networks	3.6/5
	Mimosa	3.5/5
	Ruckus Wireless	3.1/5
	Mist	2.5/5
	Cloud4Wi	N/A
	Quantenna Communications	N/A
	Affirmed	N/A

Unlock Mimosa Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Mimosa Product Quality vs. Competitors data and gain insights into your customers today.

Mimosa Pricing

Mimosa ROI & Value For Money

3.6/5

Mimosa has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Mimosa's overall ROI score rated by its users and customers.

Mimosa Pricing vs. Competitors

Compared to its competitors, Mimosa's ROI score is rated right above Cambium Networks, and is preceded by Ubiquiti Networks.

COMPANY		Pricing Score
	Fujitsu	4/5
	Ubiquiti Networks	3.7/5
	Mimosa	3.6/5
	Cambium Networks	3.6/5
	Ruckus Wireless	3.3/5
	Mist	3/5
	Cloud4Wi	N/A
	Quantenna Communications	N/A
	Affirmed	N/A

Unlock Mimosa ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Mimosa ROI vs. Competitors data and gain insights into your customers today.

Mimosa Customer Satisfaction (CSAT)

Mimosa Customer Satisfaction (CSAT) Score

75 / 100

Mimosa has an overall Customer Satisfaction score of 75 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	58%
Satisfied	17%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	8%
Very Dissatisfied	8%

Very Satisfied

58%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Mimosa Customer Satisfaction vs. Competitors

Compared to its competitors, Mimosa's Customer Satisfaction score is rated right above Fujitsu.

COMPANY		Customer Satisfaction (CSAT) Score
	Mimosa	75%
	Fujitsu	72%
	Ubiquiti Networks	53%
	Ruckus Wireless	50%
	Cambium Networks	34%
	Mist	0%
	Cloud4Wi	0%
	Quantenna Communications	0%
	Affirmed	0%

Unlock Mimosa Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Mimosa Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Mimosa Customer Service

3.5/5

Mimosa has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Mimosa's overall Customer Service score rated by its users and customers.

About Mimosa's Customer Service

Address

Santa Clara, CA

Website

http://www.mimosa.co

Mimosa Customer Service vs. Competitors

Compared to its competitors, Mimosa's Customer Service score is rated right above Cambium Networks, and is preceded by Fujitsu.

COMPANY		Customer Service Score
	Fujitsu	3.9/5
	Mimosa	3.5/5
	Cambium Networks	3.4/5
	Ubiquiti Networks	3.2/5
	Ruckus Wireless	3/5
	Mist	3/5
	Cloud4Wi	N/A
	Quantenna Communications	N/A
	Affirmed	N/A

Unlock Mimosa Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Mimosa Customer Service vs. Competitors data and gain insights into your customers today.

Mimosa as an Employer

3.7/5

Mimosa has a 3.7/5 stars for its overall company culture rated by their employees

top

20%

CEO of Mimosa

Brian Hinman

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Mimosa scored a 3 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Mimosa would recommend the brand to a friend. ENPS measures how likely Mimosa employees would recommend working at Mimosa to a friend.

Net Promoter Score

NPS Score

41%	Promoters
21%	Passive
38%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
40%	Passive
20%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail