12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ubiquiti Networks
Marketing or Exec? Claim Your Free Account
About Ubiquiti Networks' Brand
Ubiquiti Networks manufactures a variety of high-end wireless products to cater to underserved and emerging markets. Among its major competitors, Ubiquiti Networks is ranked in 3rd place for NPS while Cisco is 1st, and RADWIN is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
Ubiquiti Networks Ranking
- #3 / 4 of its competitors
Ubiquiti Networks NPS
Ubiquiti Networks's Net Promoter Score (NPS) is a 12 with 43% Promoters, 26% Passives, and 31% Detractors. Net Promoter Score tracks whether Ubiquiti Networks's customers would recommend using the product based on a scale of -100 to 100.
Ubiquiti Networks Overall NPS
| 43% | Promoters |
|---|---|
| 26% | Passives |
| 31% | Detractors |
Ubiquiti Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 10 | Jun 2024 | 10 |
Aug 2024 12 | Aug 2024 | 12 |
Oct 2024 13 | Oct 2024 | 13 |
Nov 2024 13 | Nov 2024 | 13 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 17 | Feb 2025 | 17 |
Apr 2025 14 | Apr 2025 | 14 |
May 2025 14 | May 2025 | 14 |
Jul 2025 13 | Jul 2025 | 13 |
Sep 2025 12 | Sep 2025 | 12 |
Oct 2025 12 | Oct 2025 | 12 |
Nov 2025 11 | Nov 2025 | 11 |
How Other Brands Compare
Ubiquiti Networks is ranked third for NPS among its competitors. Cisco and RADWIN come in first and second, with ViaSat Inc. coming in at #4.
Ubiquiti Networks |  Cisco |  ViaSat Inc. |  RADWIN | |
| Global Ranking | #- | #71 | #- | #- |
| NPS | 12 | 36 | -8 | 17 |
| Valuation Updated every 24 hours for public companies | - | $192.85B | $3.89B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ubiquiti Networks NPS by Gender
Ubiquiti Networks's NPS was rated -7 by Male customers on Comparably.
Male
-7
Ubiquiti Networks's NPS was rated -7 by Male customers on Comparably.
31%
Promoters
31%
Passives
38%
Detractors
Female
N/A
Ubiquiti Networks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ubiquiti Networks NPS by Ethnicity
Ubiquiti Networks's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -27 | Caucasian | -27 |
Other 0 | Other | 0 |
Ubiquiti Networks NPS by Age
Ubiquiti Networks's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Ubiquiti Networks NPS by Usage
Ubiquiti Networks's NPS was rated the highest by customers who have used Ubiquiti Networks's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -20 | Over 10 Years | -20 |
Ubiquiti Networks NPS vs. Competitors
Compared to its competitors, Ubiquiti Networks's NPS is rated right above Mimosa, and is preceded by RADWIN.
| COMPANY | NPS Score | |
|---|---|---|
| Cisco | 36 |
| RADWIN | 17 |
| Ubiquiti Networks | 12 |
 | Mimosa | 3 |
 | Aerohive Networks | N/A |
| ViaSat Inc. | -8 |
 | Ruckus Wireless | -20 |
Ubiquiti Networks Customer Reviews
Out of the 7 Ubiquiti Networks customer reviews 3 were positive and 4 were constructive. Ubiquiti Networks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ubiquiti Networks Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Ubiquiti Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ubiquiti Networks Customer Loyalty Score by Gender
Ubiquiti Networks's Customer Loyalty score was rated 81 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ubiquiti Networks.
Male
81%
Yes
Female
N/A
Yes
Ubiquiti Networks Customer Loyalty Score by Ethnicity
Ubiquiti Networks's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ubiquiti Networks.
64
out of 100
Caucasian
90
out of 100
Other
Ubiquiti Networks Customer Loyalty Score by Age
Ubiquiti Networks's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ubiquiti Networks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
61-65 85% | 61-65 | 85% |
Ubiquiti Networks Customer Loyalty Score by Usage
Ubiquiti Networks's Customer Loyalty score was rated the highest by customers who have used Ubiquiti Networks's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ubiquiti Networks Customer Loyalty Score by Industry
Ubiquiti Networks's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ubiquiti Networks Customer Loyalty vs. Competitors
Compared to its competitors, Ubiquiti Networks's Customer Loyalty score is rated right above Mimosa, and is preceded by Cisco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cisco | 81% |
| Ubiquiti Networks | 81% |
| Mimosa | 72% |
| RADWIN | 69% |
| ViaSat Inc. | 68% |
| Ruckus Wireless | 64% |
| Aerohive Networks | N/A |
Unlock Ubiquiti Networks Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ubiquiti Networks Customer Loyalty vs. Competitors data and gain insights into your customers today.
Ubiquiti Networks Product Quality
3.7/5
Ubiquiti Networks has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ubiquiti Networks' overall Product Quality score rated by its users and customers.
Ubiquiti Networks Product Information
Ubiquiti Networks’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ubiquiti Networks's product the highest.
- Website
- http://www.ubnt.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Ubiquiti Networks Product Quality
Ubiquiti Networks's Product Quality score was rated highest by customers who have used Ubiquiti Networks's products/services for 2 to 5 Years, and rated lowest by customers who have used Ubiquiti Networks's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Ubiquiti Networks' Product Quality.
Ranked Ubiquiti Networks Product Quality the Highest
Ranked Ubiquiti Networks Product Quality the Lowest
Ubiquiti Networks Product Quality Score by Gender
Ubiquiti Networks's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ubiquiti Networks.
Male
3.5/5
Female
N/A
Ubiquiti Networks Product Quality Score by Ethnicity
Ubiquiti Networks's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ubiquiti Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 3 | Other | 3 |
Ubiquiti Networks Product Quality Score by Age
Ubiquiti Networks's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ubiquiti Networks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
61-65 3.3 | 61-65 | 3.3 |
Ubiquiti Networks Product Quality Score by Usage
Ubiquiti Networks's Product Quality score was rated the highest by customers who have used Ubiquiti Networks's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ubiquiti Networks Product Quality Score by Industry
Ubiquiti Networks's Product Quality score was rated 3.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ubiquiti Networks Product Quality vs. Competitors
Compared to its competitors, Ubiquiti Networks's Product Quality score is rated right above Mimosa, and is preceded by RADWIN.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cisco | 4.1/5 |
| RADWIN | 4.1/5 |
| Ubiquiti Networks | 3.7/5 |
| Mimosa | 3.5/5 |
| Ruckus Wireless | 3.1/5 |
| ViaSat Inc. | 2.8/5 |
| Aerohive Networks | N/A |
Unlock Ubiquiti Networks Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ubiquiti Networks Product Quality vs. Competitors data and gain insights into your customers today.
Ubiquiti Networks Pricing
Ubiquiti Networks ROI & Value For Money
3.7/5
Ubiquiti Networks has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ubiquiti Networks' overall ROI score rated by its users and customers.
Ubiquiti Networks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Ubiquiti Networks ROI
Ubiquiti Networks's ROI score was rated highest by customers who have used Ubiquiti Networks's products/services for 1 to 2 Years, and rated lowest by customers who have used Ubiquiti Networks's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Ubiquiti Networks' ROI score.
Ranked Ubiquiti Networks ROI the Highest
Ranked Ubiquiti Networks ROI the Lowest
Ubiquiti Networks ROI Score by Gender
Ubiquiti Networks's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ubiquiti Networks.
Male
3.3/5
Female
N/A
Ubiquiti Networks ROI Score by Ethnicity
Ubiquiti Networks's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ubiquiti Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 3.4 | Other | 3.4 |
Ubiquiti Networks ROI Score by Age
Ubiquiti Networks's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ubiquiti Networks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
61-65 2.7 | 61-65 | 2.7 |
Ubiquiti Networks ROI Score by Usage
Ubiquiti Networks's ROI score was rated the highest by customers who have used Ubiquiti Networks's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ubiquiti Networks ROI Score by Industry
Ubiquiti Networks's ROI score was rated 3.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ubiquiti Networks Pricing vs. Competitors
Compared to its competitors, Ubiquiti Networks's ROI score is rated right above Mimosa, and is preceded by Cisco.
| COMPANY | Pricing Score | |
|---|---|---|
| RADWIN | 4/5 |
| Cisco | 4/5 |
| Ubiquiti Networks | 3.7/5 |
| Mimosa | 3.6/5 |
| Ruckus Wireless | 3.3/5 |
| ViaSat Inc. | 2.7/5 |
| Aerohive Networks | N/A |
Unlock Ubiquiti Networks ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ubiquiti Networks ROI vs. Competitors data and gain insights into your customers today.
Ubiquiti Networks Customer Satisfaction (CSAT)
Ubiquiti Networks Customer Satisfaction (CSAT) Score
52 / 100
Ubiquiti Networks has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
30%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
22%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ubiquiti Networks Customer Satisfaction
Ubiquiti Networks's Customer Satisfaction score was rated highest by customers who have used Ubiquiti Networks's products/services for 5 to 10 Years, and rated lowest by customers who have used Ubiquiti Networks's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Ubiquiti Networks' Customer Satisfaction.
Ranked Ubiquiti Networks Customer Satisfaction the Highest
Ranked Ubiquiti Networks Customer Satisfaction the Lowest
Ubiquiti Networks Customer Satisfaction Score by Gender
Ubiquiti Networks's Customer Satisfaction score was rated 45 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ubiquiti Networks.
45 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 27% | |
Very Dissatisfied | 14% |
Ubiquiti Networks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ubiquiti Networks' Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ubiquiti Networks.
46 / 100
Very Satisfied
7%
Satisfied
39%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
27%
Very Dissatisfied
7%
CSAT according to Other
Ubiquiti Networks' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ubiquiti Networks.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Ubiquiti Networks Customer Satisfaction Score by Age
Ubiquiti Networks's Customer Satisfaction score was rated 49 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ubiquiti Networks.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 49% |
Ubiquiti Networks Customer Satisfaction Score by Usage
Ubiquiti Networks's Customer Satisfaction score was rated the highest by customers who have used Ubiquiti Networks's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ubiquiti Networks Customer Satisfaction Score by Industry
Ubiquiti Networks's Customer Satisfaction score was rated 46 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ubiquiti Networks Customer Satisfaction Score by Industry",
"text": "Ubiquiti Networks's Customer Satisfaction score was rated 46 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 46,
"stars": 0,
"csatScore": 46,
"text": "Ubiquiti Networks's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 46
}
]
}Ubiquiti Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Ubiquiti Networks's Customer Satisfaction score is rated right above Ruckus Wireless, and is preceded by Mimosa.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RADWIN | 80% |
| Cisco | 77% |
| Mimosa | 75% |
| Ubiquiti Networks | 53% |
| Ruckus Wireless | 50% |
| ViaSat Inc. | 45% |
| Aerohive Networks | 0% |
Unlock Ubiquiti Networks Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ubiquiti Networks Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Ubiquiti Networks Customer Service
3.2/5
Ubiquiti Networks has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ubiquiti Networks' overall Customer Service score rated by its users and customers.
About Ubiquiti Networks's Customer Service
Address
91 E. Tasman Drive, San Jose, CA 95134
Website
http://www.ubnt.com
Quick Insights into Ubiquiti Networks Customer Service
Ubiquiti Networks's Customer Service score was rated highest by customers who have used Ubiquiti Networks's products/services for 1 to 2 Years, and rated lowest by customers who have used Ubiquiti Networks's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Ubiquiti Networks' Customer Service score.
Ranked Ubiquiti Networks Customer Service the Highest
Ranked Ubiquiti Networks Customer Service the Lowest
Ubiquiti Networks Customer Service Score by Gender
Ubiquiti Networks's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ubiquiti Networks.
Male
2.6/5
Female
N/A
Ubiquiti Networks Customer Service Score by Ethnicity
Ubiquiti Networks's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ubiquiti Networks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 3.2 | Other | 3.2 |
Ubiquiti Networks Customer Service Score by Age
Ubiquiti Networks's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ubiquiti Networks.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
61-65 1.9 | 61-65 | 1.9 |
Ubiquiti Networks Customer Service Score by Usage
Ubiquiti Networks's Customer Service score was rated the highest by customers who have used Ubiquiti Networks's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ubiquiti Networks Customer Service Score by Industry
Ubiquiti Networks's Customer Service score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ubiquiti Networks Customer Service vs. Competitors
Compared to its competitors, Ubiquiti Networks's Customer Service score is rated right above ViaSat Inc., and is preceded by Mimosa.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cisco | 4.1/5 |
| RADWIN | 4/5 |
| Mimosa | 3.5/5 |
| Ubiquiti Networks | 3.2/5 |
| ViaSat Inc. | 3/5 |
| Ruckus Wireless | 3/5 |
| Aerohive Networks | N/A |
Unlock Ubiquiti Networks Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ubiquiti Networks Customer Service vs. Competitors data and gain insights into your customers today.
Ubiquiti Networks as an Employer
4.1/5
Ubiquiti Networks has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Ubiquiti Networks scored a 12 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Ubiquiti Networks would recommend the brand to a friend. ENPS measures how likely Ubiquiti Networks employees would recommend working at Ubiquiti Networks to a friend.
Net Promoter Score
12
NPS Score
| 43% | Promoters |
|---|---|
| 26% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 50% | Promoters |
|---|---|
| 36% | Passive |
| 14% | Detractors |
