-8
NPS
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ViaSat Inc.
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About ViaSat Inc. Brand
We’re developing the ultimate global communications network to power high-quality, secure, affordable, fast connections to impact people's lives anywhere. Among its major competitors, ViaSat Inc. is ranked in 7th place for NPS while Qualcomm is 1st, and Intelsat is 2nd.Their current market cap is $3.89B
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
ViaSat Inc. Ranking
- #4 / 4 of its competitors
ViaSat Inc. NPS
ViaSat Inc.'s Net Promoter Score (NPS) is a -8 with 41% Promoters, 10% Passives, and 49% Detractors. Net Promoter Score tracks whether ViaSat Inc.'s customers would recommend using the product based on a scale of -100 to 100.
ViaSat Inc. Overall NPS
| 41% | Promoters |
|---|---|
| 10% | Passives |
| 49% | Detractors |
ViaSat Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -23 | Feb 2024 | -23 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 -14 | Apr 2024 | -14 |
Jul 2024 -15 | Jul 2024 | -15 |
Sep 2024 -13 | Sep 2024 | -13 |
Oct 2024 -15 | Oct 2024 | -15 |
Dec 2024 -11 | Dec 2024 | -11 |
Mar 2025 -13 | Mar 2025 | -13 |
Jun 2025 -13 | Jun 2025 | -13 |
Aug 2025 -13 | Aug 2025 | -13 |
Sep 2025 -10 | Sep 2025 | -10 |
Dec 2025 -10 | Dec 2025 | -10 |
How Other Brands Compare
ViaSat Inc. is ranked #4 for NPS among its competitors. Intel Corporation and Intuit come in first and second, with Verizon coming in at third. Among those competitors, it is the lowest valued company behind Intel Corporation.
ViaSat Inc. |  Verizon |  Intel Corporation |  Intuit | |
| Global Ranking | #- | #108 | #110 | #149 |
| NPS | -8 | 1 | 27 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.89B | $241.36B | $256.01B | $112.73B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ViaSat Inc. NPS by Gender
Male customers rated ViaSat Inc.'s NPS 108 points higher than Female customers.
Male
24
ViaSat Inc.'s NPS was rated 24 by Male customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Female
-84
ViaSat Inc.'s NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
ViaSat Inc. NPS by Ethnicity
ViaSat Inc.'s NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
African American/Black 100 | African American/Black | 100 |
Other -34 | Other | -34 |
ViaSat Inc. NPS by Age
ViaSat Inc.'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
ViaSat Inc. NPS by Usage
ViaSat Inc.'s NPS was rated the highest by customers who have used ViaSat Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
ViaSat Inc. NPS vs. Competitors
Compared to its competitors, ViaSat Inc.'s NPS is rated right above Panasonic Avionics Corporation, and is preceded by Verizon.
| COMPANY | NPS Score | |
|---|---|---|
 | Qualcomm | 32 |
 | Intelsat | 31 |
| Intel Corporation | 27 |
 | Illumina | 26 |
| Intuit | 11 |
| Verizon | 1 |
| ViaSat Inc. | -8 |
 | Panasonic Avionics Corporation | -8 |
 | Comcast | -31 |
 | Gogo | -40 |
 | HUGHES NETWORK SYSTEMS, LLC | -100 |
ViaSat Inc. Customer Reviews
Out of the 5 ViaSat Inc. customer reviews 3 were positive and 2 were constructive. ViaSat Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ViaSat Inc. Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ViaSat Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ViaSat Inc. Customer Loyalty Score by Gender
Male customers rated ViaSat Inc.'s Customer Loyalty score 7% higher than Female customers.
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Male
79%
Yes
Female
72%
Yes
ViaSat Inc. Customer Loyalty Score by Ethnicity
ViaSat Inc.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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64
out of 100
Caucasian
100
out of 100
African American/Black
85
out of 100
Other
ViaSat Inc. Customer Loyalty Score by Age
ViaSat Inc.'s Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
46-50 78% | 46-50 | 78% |
61-65 40% | 61-65 | 40% |
ViaSat Inc. Customer Loyalty Score by Usage
ViaSat Inc.'s Customer Loyalty score was rated the highest by customers who have used ViaSat Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ViaSat Inc. Customer Loyalty Score by Industry
ViaSat Inc.'s Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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ViaSat Inc. Customer Loyalty vs. Competitors
Compared to its competitors, ViaSat Inc.'s Customer Loyalty score is rated right above Gogo, and is preceded by Comcast.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intelsat | 84% |
| Intuit | 84% |
| Verizon | 80% |
| Qualcomm | 79% |
| Intel Corporation | 78% |
| Panasonic Avionics Corporation | 77% |
| Illumina | 73% |
| Comcast | 72% |
| ViaSat Inc. | 68% |
| Gogo | 68% |
| HUGHES NETWORK SYSTEMS, LLC | 10% |
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ViaSat Inc. Product Quality
2.8/5
ViaSat Inc. has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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ViaSat Inc. Product Information
ViaSat Inc.’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated ViaSat Inc.'s product the highest. Reviewers from the Business and Consumer Services industry rated ViaSat Inc. the lowest at 1.5.
- Website
- http://www.viasat.com/
- Company Size
- 5,001-10,000 Employees
Industry
Telecommunications
Quick Insights into ViaSat Inc. Product Quality
ViaSat Inc.'s Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used ViaSat Inc.'s products/services for Less than 1 Year.
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Ranked ViaSat Inc. Product Quality the Highest
Ranked ViaSat Inc. Product Quality the Lowest
ViaSat Inc. Product Quality Score by Gender
Male customers rated ViaSat Inc.'s Product Quality score 1.6 stars higher than Female customers.
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Male
3.1/5
Female
1.5/5
ViaSat Inc. Product Quality Score by Ethnicity
ViaSat Inc.'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
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2
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4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2.3 | Other | 2.3 |
ViaSat Inc. Product Quality Score by Age
ViaSat Inc.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.3 | 36-40 | 2.3 |
46-50 2.1 | 46-50 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
ViaSat Inc. Product Quality Score by Usage
ViaSat Inc.'s Product Quality score was rated the highest by customers who have used ViaSat Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ViaSat Inc. Product Quality Score by Industry
ViaSat Inc.'s Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Business and Consumer Services industry customers.
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ViaSat Inc. Product Quality vs. Competitors
Compared to its competitors, ViaSat Inc.'s Product Quality score is rated right above Comcast, and is preceded by Verizon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Intelsat | 4.3/5 |
| Qualcomm | 4/5 |
| Intel Corporation | 4/5 |
| Gogo | 4/5 |
| Illumina | 3.9/5 |
| Panasonic Avionics Corporation | 3.7/5 |
| Intuit | 3.3/5 |
| Verizon | 3.3/5 |
| ViaSat Inc. | 2.8/5 |
| Comcast | 2.5/5 |
| HUGHES NETWORK SYSTEMS, LLC | 2.5/5 |
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ViaSat Inc. Pricing
ViaSat Inc. ROI & Value For Money
2.7/5
ViaSat Inc. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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ViaSat Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from ViaSat Inc..
Quick Insights into ViaSat Inc. ROI
ViaSat Inc.'s ROI score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked ViaSat Inc. ROI the Highest
Ranked ViaSat Inc. ROI the Lowest
ViaSat Inc. ROI Score by Gender
Male customers rated ViaSat Inc.'s ROI score 1.8 stars higher than Female customers.
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Male
3.3/5
Female
1.5/5
ViaSat Inc. ROI Score by Ethnicity
ViaSat Inc.'s ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 5 | African American/Black | 5 |
Other 1.6 | Other | 1.6 |
ViaSat Inc. ROI Score by Age
ViaSat Inc.'s ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
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2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2 | 36-40 | 2 |
46-50 2 | 46-50 | 2 |
61-65 1.5 | 61-65 | 1.5 |
ViaSat Inc. ROI Score by Usage
ViaSat Inc.'s ROI score was rated the highest by customers who have used ViaSat Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ViaSat Inc. ROI Score by Industry
ViaSat Inc.'s ROI score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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ViaSat Inc. Pricing vs. Competitors
Compared to its competitors, ViaSat Inc.'s ROI score is rated right above Comcast, and is preceded by HUGHES NETWORK SYSTEMS, LLC.
| COMPANY | Pricing Score | |
|---|---|---|
| Qualcomm | 3.9/5 |
| Intel Corporation | 3.9/5 |
| Illumina | 3.9/5 |
| Intelsat | 3.8/5 |
| Gogo | 3.5/5 |
| Panasonic Avionics Corporation | 3.4/5 |
| Intuit | 3.3/5 |
| Verizon | 3.1/5 |
| HUGHES NETWORK SYSTEMS, LLC | 3/5 |
| ViaSat Inc. | 2.7/5 |
| Comcast | 2.1/5 |
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ViaSat Inc. Customer Satisfaction (CSAT)
ViaSat Inc. Customer Satisfaction (CSAT) Score
45 / 100
ViaSat Inc. has an overall Customer Satisfaction score of 45 rated by its users and customers.
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Very Satisfied
24%
Satisfied
21%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ViaSat Inc. Customer Satisfaction
ViaSat Inc.'s Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked ViaSat Inc. Customer Satisfaction the Highest
Ranked ViaSat Inc. Customer Satisfaction the Lowest
ViaSat Inc. Customer Satisfaction Score by Gender
Male customers rated ViaSat Inc.'s Customer Satisfaction score 0 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 42% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
ViaSat Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ViaSat Inc. Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to African American/Black
ViaSat Inc. Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
ViaSat Inc. Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
ViaSat Inc. Customer Satisfaction Score by Age
ViaSat Inc.'s Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
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40
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 61-65 | 0% |
ViaSat Inc. Customer Satisfaction Score by Usage
ViaSat Inc.'s Customer Satisfaction score was rated the highest by customers who have used ViaSat Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ViaSat Inc. Customer Satisfaction Score by Industry
ViaSat Inc.'s Customer Satisfaction score was rated 33 points by Tech industry customers.
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}ViaSat Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, ViaSat Inc.'s Customer Satisfaction score is rated right above Comcast, and is preceded by Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gogo | 100% |
| Intel Corporation | 81% |
| Qualcomm | 78% |
| Intelsat | 73% |
| Illumina | 72% |
| Panasonic Avionics Corporation | 66% |
| Intuit | 59% |
| Verizon | 55% |
| ViaSat Inc. | 45% |
| Comcast | 27% |
| HUGHES NETWORK SYSTEMS, LLC | 0% |
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ViaSat Inc. Customer Service
3/5
ViaSat Inc. has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ViaSat Inc.'s Customer Service
Address
6155 El Camino Real, Carlsbad, CA 92009-169
Website
http://www.viasat.com/
Phone Number
(760) 476-2200
ViaSat Inc.'s Social Links
Quick Insights into ViaSat Inc. Customer Service
ViaSat Inc.'s Customer Service score was rated highest by customers who have used ViaSat Inc.'s products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked ViaSat Inc. Customer Service the Highest
Ranked ViaSat Inc. Customer Service the Lowest
ViaSat Inc. Customer Service Score by Gender
Male customers rated ViaSat Inc.'s Customer Service score 1.8 stars higher than Female customers.
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Male
3.3/5
Female
1.5/5
ViaSat Inc. Customer Service Score by Ethnicity
ViaSat Inc.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 5 | African American/Black | 5 |
Other 1.9 | Other | 1.9 |
ViaSat Inc. Customer Service Score by Age
ViaSat Inc.'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.6 | 36-40 | 2.6 |
46-50 2 | 46-50 | 2 |
61-65 1.5 | 61-65 | 1.5 |
ViaSat Inc. Customer Service Score by Usage
ViaSat Inc.'s Customer Service score was rated the highest by customers who have used ViaSat Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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ViaSat Inc. Customer Service Score by Industry
ViaSat Inc.'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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ViaSat Inc. Customer Service vs. Competitors
Compared to its competitors, ViaSat Inc.'s Customer Service score is rated right above HUGHES NETWORK SYSTEMS, LLC, and is preceded by Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gogo | 4/5 |
| Qualcomm | 4/5 |
| Intelsat | 3.9/5 |
| Intel Corporation | 3.9/5 |
| Illumina | 3.9/5 |
| Panasonic Avionics Corporation | 3.7/5 |
| Intuit | 3.2/5 |
| Verizon | 3.2/5 |
| ViaSat Inc. | 3/5 |
| HUGHES NETWORK SYSTEMS, LLC | 3/5 |
| Comcast | 2.2/5 |
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ViaSat Inc. as an Employer
3.7/5
ViaSat Inc. has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ViaSat Inc. scored a -8 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of ViaSat Inc. would recommend the brand to a friend. ENPS measures how likely ViaSat Inc. employees would recommend working at ViaSat Inc. to a friend.
Net Promoter Score
-8
NPS Score
| 41% | Promoters |
|---|---|
| 10% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
