-20
NPS
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Ruckus Wireless
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About Ruckus Wireless' Brand
Ruckus provides secure and reliable access to Wi-Fi, and innovates across wireless and wired technology to meet industry-specific needs. #RedefineConnectivity Among its major competitors, Ruckus Wireless is ranked in 9th place for NPS while Meru Networks is 1st, and Extreme Networks is 2nd.
Brand at a Glance
64%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Ruckus Wireless Ranking
- #4 / 4 of its competitors
Ruckus Wireless NPS
Ruckus Wireless's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Ruckus Wireless's customers would recommend using the product based on a scale of -100 to 100.
Ruckus Wireless Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Ruckus Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -33 | Aug 2021 | -33 |
Apr 2022 -25 | Apr 2022 | -25 |
Nov 2022 -40 | Nov 2022 | -40 |
Dec 2022 -17 | Dec 2022 | -17 |
Jun 2023 -1 | Jun 2023 | -1 |
Dec 2023 11 | Dec 2023 | 11 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 -1 | Jul 2024 | -1 |
Nov 2024 -8 | Nov 2024 | -8 |
Feb 2025 -15 | Feb 2025 | -15 |
Jul 2025 -20 | Jul 2025 | -20 |
How Other Brands Compare
Ruckus Wireless is ranked #4 for NPS among its competitors. Arista Networks and Cisco Meraki come in first and second, with Cambium Networks coming in at third.
Ruckus Wireless |  Arista Networks |  Cisco Meraki |  Cambium Networks | |
| Global Ranking | #- | #824 | #- | #- |
| NPS | -20 | 56 | 24 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $23.53B | $192.85B | $1.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ruckus Wireless NPS by Gender
Ruckus Wireless's NPS was rated -20 by Male customers on Comparably.
Male
-20
Ruckus Wireless's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Ruckus Wireless's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ruckus Wireless NPS by Ethnicity
Ruckus Wireless's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Ruckus Wireless NPS vs. Competitors
Compared to its competitors, Ruckus Wireless's NPS is rated right above Mist, and is preceded by Aerohive Networks.
| COMPANY | NPS Score | |
|---|---|---|
 | Meru Networks | 100 |
 | Extreme Networks | 72 |
 | Aruba | 71 |
| Arista Networks | 56 |
 | Cradlepoint, Inc. | 28 |
| Cisco Meraki | 24 |
 | Ubiquiti Networks | 12 |
| Cambium Networks | 0 |
 | Aerohive Networks | N/A |
| Ruckus Wireless | -20 |
 | Mist | -100 |
Ruckus Wireless Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Ruckus Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ruckus Wireless Customer Loyalty Score by Gender
Ruckus Wireless's Customer Loyalty score was rated 46 by Male customers on Comparably.
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Male
46%
Yes
Female
N/A
Yes
Ruckus Wireless Customer Loyalty Score by Ethnicity
Ruckus Wireless's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ruckus Wireless.
33
out of 100
Caucasian
Ruckus Wireless Customer Loyalty Score by Industry
Ruckus Wireless's Customer Loyalty score was rated 28% by Tech industry customers.
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Ruckus Wireless Customer Loyalty vs. Competitors
Compared to its competitors, Ruckus Wireless's Customer Loyalty score is rated right above Aerohive Networks, and is preceded by Aruba.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Meru Networks | 100% |
| Mist | 100% |
| Extreme Networks | 87% |
| Arista Networks | 84% |
| Cradlepoint, Inc. | 81% |
| Ubiquiti Networks | 81% |
| Cambium Networks | 81% |
| Cisco Meraki | 76% |
| Aruba | 69% |
| Ruckus Wireless | 64% |
| Aerohive Networks | N/A |
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Ruckus Wireless Product Quality
3.1/5
Ruckus Wireless has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Ruckus Wireless Product Information
Ruckus Wireless’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ruckus Wireless's product the highest.
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Quick Insights into Ruckus Wireless Product Quality
Ruckus Wireless's Product Quality score was rated highest by Male customers.
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Ranked Ruckus Wireless Product Quality the Highest
Ruckus Wireless Product Quality Score by Gender
Ruckus Wireless's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Ruckus Wireless Product Quality Score by Ethnicity
Ruckus Wireless's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ruckus Wireless.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Ruckus Wireless Product Quality Score by Industry
Ruckus Wireless's Product Quality score was rated 2.7 stars by Tech industry customers.
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Ruckus Wireless Product Quality vs. Competitors
Compared to its competitors, Ruckus Wireless's Product Quality score is rated right above Mist, and is preceded by Cradlepoint, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Meru Networks | 5/5 |
| Extreme Networks | 4.3/5 |
| Arista Networks | 4.2/5 |
| Aruba | 4/5 |
| Cisco Meraki | 4/5 |
| Ubiquiti Networks | 3.7/5 |
| Cambium Networks | 3.6/5 |
| Cradlepoint, Inc. | 3.3/5 |
| Ruckus Wireless | 3.1/5 |
| Mist | 2.5/5 |
| Aerohive Networks | N/A |
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Ruckus Wireless Pricing
Ruckus Wireless ROI & Value For Money
3.3/5
Ruckus Wireless has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Ruckus Wireless Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Ruckus Wireless ROI
Ruckus Wireless's ROI score was rated highest by customers from the Tech industry.
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Ranked Ruckus Wireless ROI the Highest
Ruckus Wireless ROI Score by Gender
Ruckus Wireless's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Ruckus Wireless ROI Score by Ethnicity
Ruckus Wireless's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ruckus Wireless.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Ruckus Wireless ROI Score by Industry
Ruckus Wireless's ROI score was rated 3.4 stars by Tech industry customers.
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Ruckus Wireless Pricing vs. Competitors
Compared to its competitors, Ruckus Wireless's ROI score is rated right above Mist, and is preceded by Cradlepoint, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Meru Networks | 5/5 |
| Arista Networks | 4.4/5 |
| Extreme Networks | 4.2/5 |
| Aruba | 3.9/5 |
| Cisco Meraki | 3.8/5 |
| Ubiquiti Networks | 3.7/5 |
| Cambium Networks | 3.6/5 |
| Cradlepoint, Inc. | 3.3/5 |
| Ruckus Wireless | 3.3/5 |
| Mist | 3/5 |
| Aerohive Networks | N/A |
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Ruckus Wireless Customer Satisfaction (CSAT)
Ruckus Wireless Customer Satisfaction (CSAT) Score
50 / 100
Ruckus Wireless has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ruckus Wireless Customer Satisfaction
Ruckus Wireless's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Ruckus Wireless Customer Satisfaction the Highest
Ruckus Wireless Customer Satisfaction Score by Gender
Ruckus Wireless's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Ruckus Wireless Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ruckus Wireless' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
Ruckus Wireless Customer Satisfaction Score by Industry
Ruckus Wireless's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Ruckus Wireless's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Ruckus Wireless Customer Satisfaction vs. Competitors
Compared to its competitors, Ruckus Wireless's Customer Satisfaction score is rated right above Cambium Networks, and is preceded by Cradlepoint, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Meru Networks | 100% |
| Extreme Networks | 100% |
| Arista Networks | 88% |
| Cisco Meraki | 68% |
| Aruba | 60% |
| Ubiquiti Networks | 53% |
| Cradlepoint, Inc. | 51% |
| Ruckus Wireless | 50% |
| Cambium Networks | 34% |
| Mist | 0% |
| Aerohive Networks | 0% |
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Ruckus Wireless Customer Service
3/5
Ruckus Wireless has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ruckus Wireless's Customer Service
Address
350 W Java Drive, Sunnyvale, CA 94809
Website
http://www.ruckuswireless.com
Phone Number
(855) 478-2587
Quick Insights into Ruckus Wireless Customer Service
Ruckus Wireless's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Ruckus Wireless Customer Service the Highest
Ruckus Wireless Customer Service Score by Gender
Ruckus Wireless's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Ruckus Wireless Customer Service Score by Ethnicity
Ruckus Wireless's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ruckus Wireless.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Ruckus Wireless Customer Service Score by Industry
Ruckus Wireless's Customer Service score was rated 3.1 stars by Tech industry customers.
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Ruckus Wireless Customer Service vs. Competitors
Compared to its competitors, Ruckus Wireless's Customer Service score is rated right above Mist, and is preceded by Ubiquiti Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Meru Networks | 5/5 |
| Arista Networks | 4.3/5 |
| Extreme Networks | 4.2/5 |
| Aruba | 3.8/5 |
| Cradlepoint, Inc. | 3.6/5 |
| Cisco Meraki | 3.5/5 |
| Cambium Networks | 3.4/5 |
| Ubiquiti Networks | 3.2/5 |
| Ruckus Wireless | 3/5 |
| Mist | 3/5 |
| Aerohive Networks | N/A |
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Ruckus Wireless as an Employer
3.2/5
Ruckus Wireless has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Ruckus Wireless scored a -20 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Ruckus Wireless would recommend the brand to a friend. ENPS measures how likely Ruckus Wireless employees would recommend working at Ruckus Wireless to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
