-34
NPS
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Miracle Software Systems
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About Miracle Software Systems' Brand
Miracle Software Systems, Inc. is a Global Systems Integrator specializing in ERP/ BPM (EAI/SOA) / B2B / Digital Experience Technologies Among its major competitors, Miracle Software Systems is ranked in 4th place for NPS while Openlogix is 1st, and TCS (Tata Consultancy Services) is 2nd.Their current valuation is $231.04B
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Miracle Software Systems Ranking
- #4 / 4 of its competitors
Miracle Software Systems NPS
Miracle Software Systems's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Miracle Software Systems's customers would recommend using the product based on a scale of -100 to 100.
Miracle Software Systems Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Miracle Software Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
How Other Brands Compare
Miracle Software Systems is ranked #4 for NPS among its competitors. Openlogix and TCS (Tata Consultancy Services) come in first and second, with Infosys coming in at third. Among those competitors, it is the second most valued company.
Miracle Software Systems |  Infosys |  TCS (Tata Consultancy Services) |  Openlogix | |
| Global Ranking | #- | #502 | #- | #- |
| NPS | -34 | 15 | 23 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $231.04B | $80.98B | $881.03M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Miracle Software Systems NPS vs. Competitors
Compared to its competitors, Miracle Software Systems's NPS is rated right below Infosys.
| COMPANY | NPS Score | |
|---|---|---|
| Openlogix | 100 |
| TCS (Tata Consultancy Services) | 23 |
| Infosys | 15 |
| Miracle Software Systems | -34 |
Miracle Software Systems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Miracle Software Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Miracle Software Systems Customer Loyalty vs. Competitors
Compared to its competitors, Miracle Software Systems's Customer Loyalty score is rated right below Infosys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Openlogix | 85% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| Miracle Software Systems | 10% |
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Miracle Software Systems Product Quality
3.2/5
Miracle Software Systems has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Miracle Software Systems Product Information
Miracle Software Systems’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.miraclesoft.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
SaaS
Miracle Software Systems Product Quality vs. Competitors
Compared to its competitors, Miracle Software Systems's Product Quality score is rated right below Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Openlogix | 4.2/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Miracle Software Systems | 3.2/5 |
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Miracle Software Systems Pricing
Miracle Software Systems ROI & Value For Money
2/5
Miracle Software Systems has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Miracle Software Systems Pricing vs. Competitors
Compared to its competitors, Miracle Software Systems's ROI score is rated right below Infosys.
| COMPANY | Pricing Score | |
|---|---|---|
| Openlogix | 4.2/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Miracle Software Systems | 2/5 |
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Miracle Software Systems Customer Satisfaction (CSAT)
Miracle Software Systems Customer Satisfaction (CSAT) Score
50 / 100
Miracle Software Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Miracle Software Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Miracle Software Systems's Customer Satisfaction score is rated right below TCS (Tata Consultancy Services).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Openlogix | 100% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| Miracle Software Systems | 50% |
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Miracle Software Systems Customer Service
1.5/5
Miracle Software Systems has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Miracle Software Systems's Customer Service
Address
Novi, MI 48374
Website
http://www.miraclesoft.com
Phone Number
248-350-1515
Miracle Software Systems Customer Service vs. Competitors
Compared to its competitors, Miracle Software Systems's Customer Service score is rated right below Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Openlogix | 4.2/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Infosys | 3.8/5 |
| Miracle Software Systems | 1.5/5 |
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Miracle Software Systems as an Employer
4.7/5
Miracle Software Systems has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Miracle Software Systems scored a -34 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Miracle Software Systems would recommend the brand to a friend. ENPS measures how likely Miracle Software Systems employees would recommend working at Miracle Software Systems to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 75% | Promoters |
|---|---|
| 6% | Passive |
| 19% | Detractors |
