Mirantis NPS & Customer Reviews

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Mirantis

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Mirantis

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About Mirantis' Brand

Mirantis is the pure-play OpenStack company. Among its major competitors, Mirantis is ranked in 4th place for NPS while Crunchy Data is 1st, and Versa Networks is 2nd.Their current valuation is $800.00M

Brand at a Glance

76%

Customer Loyalty

3.7/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Mirantis CMO

Doug Laird

Mirantis Ranking

^#3 / 4 of its competitors

Mirantis NPS

Mirantis's Net Promoter Score (NPS) is a 16 with 33% Promoters, 50% Passives, and 17% Detractors. Net Promoter Score tracks whether Mirantis's customers would recommend using the product based on a scale of -100 to 100.

Mirantis Overall NPS

NPS

33%	Promoters
50%	Passives
17%	Detractors

Mirantis NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2020 100	Sep 2020	100
Oct 2020 100	Oct 2020	100
Sep 2021 66	Sep 2021	66
Apr 2022 20	Apr 2022	20
Dec 2022 17	Dec 2022	17

How Other Brands Compare

Mirantis is ranked third for NPS among its competitors. Versa Networks and Rackspace Technology come in first and second, with YugaByte coming in at #4. Among those competitors, it is the most valued company.

	Mirantis	Rackspace Technology	Versa Networks	YugaByte
Global Ranking	#-	#584	#-	#-
NPS	16	17	67	-
Valuation Updated every 24 hours for public companies	$800.00M	$444.14M	$150.00M	$75.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Mirantis NPS vs. Competitors

Compared to its competitors, Mirantis's NPS is rated right above Blue Box, and is preceded by Rackspace Technology.

COMPANY		NPS Score
	Crunchy Data	100
	Versa Networks	67
	Rackspace Technology	17
	Mirantis	16
	Blue Box	N/A
	PLUMgrid	N/A
	PingCAP	N/A
	YugaByte	N/A

Mirantis Customer Reviews

Out of the 2 Mirantis customer reviews 2 were positive and 0 were constructive. Mirantis customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Mirantis Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Mirantis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Mirantis Customer Loyalty vs. Competitors

Compared to its competitors, Mirantis's Customer Loyalty score is rated right above Rackspace Technology, and is preceded by Versa Networks.

COMPANY		Customer Loyalty Score
	Versa Networks	100%
	Mirantis	76%
	Rackspace Technology	71%
	Crunchy Data	N/A
	Blue Box	N/A
	PLUMgrid	N/A
	PingCAP	N/A
	YugaByte	N/A

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Mirantis Product Quality

3.7/5

Mirantis has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Mirantis Product Information

Mirantis’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website: http://www.mirantis.com

Company Size: 501-1,000 Employees

Industry

Tech

Big Data

Enterprise

SaaS

Mirantis Product Quality vs. Competitors

Compared to its competitors, Mirantis's Product Quality score is rated right above Crunchy Data, and is preceded by Rackspace Technology.

COMPANY		Product Quality Score
	Versa Networks	4.5/5
	Rackspace Technology	3.7/5
	Mirantis	3.7/5
	Crunchy Data	N/A
	Blue Box	N/A
	PLUMgrid	N/A
	PingCAP	N/A
	YugaByte	N/A

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Mirantis Pricing

Mirantis ROI & Value For Money

3.8/5

Mirantis has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Mirantis Pricing vs. Competitors

Compared to its competitors, Mirantis's ROI score is rated right above Rackspace Technology, and is preceded by Versa Networks.

COMPANY		Pricing Score
	Versa Networks	4.5/5
	Mirantis	3.8/5
	Rackspace Technology	3.4/5
	Crunchy Data	N/A
	Blue Box	N/A
	PLUMgrid	N/A
	PingCAP	N/A
	YugaByte	N/A

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Mirantis Customer Satisfaction (CSAT)

Mirantis Customer Satisfaction (CSAT) Score

67 / 100

Mirantis has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied	0%
Satisfied	67%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

67%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Mirantis Customer Satisfaction vs. Competitors

Compared to its competitors, Mirantis's Customer Satisfaction score is rated right above Rackspace Technology, and is preceded by Versa Networks.

COMPANY		Customer Satisfaction (CSAT) Score
	Versa Networks	100%
	Mirantis	67%
	Rackspace Technology	61%
	Crunchy Data	0%
	Blue Box	0%
	PLUMgrid	0%
	PingCAP	0%
	YugaByte	0%

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Mirantis Customer Service

3.7/5

Mirantis has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Mirantis's Customer Service

Address

Mountain View, CA

Website

http://www.mirantis.com

Phone Number

(165) 096-3982

Mirantis Customer Service vs. Competitors

Compared to its competitors, Mirantis's Customer Service score is rated right above Rackspace Technology, and is preceded by Versa Networks.

COMPANY		Customer Service Score
	Versa Networks	4.2/5
	Mirantis	3.7/5
	Rackspace Technology	3.2/5
	Crunchy Data	N/A
	Blue Box	N/A
	PLUMgrid	N/A
	PingCAP	N/A
	YugaByte	N/A

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Mirantis as an Employer

4.2/5

Mirantis has a 4.2/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Mirantis

Alex Freedland

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Mirantis scored a 16 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Mirantis would recommend the brand to a friend. ENPS measures how likely Mirantis employees would recommend working at Mirantis to a friend.

Net Promoter Score

NPS Score

33%	Promoters
50%	Passive
17%	Detractors

Employee Net Promoter Score

-5

eNPS Score

33%	Promoters
29%	Passive
38%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail