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NPS
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Mitchell Martin, Inc.
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About Mitchell Martin, Inc. Brand
MMI provides Information Technology staffing, Healthcare staffing and Payroll Solutions nationwide. Among its major competitors, Mitchell Martin, Inc. is ranked in 2nd place for NPS while FactSet is 1st, and CyberCoders is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Mitchell Martin, Inc. Ranking
- #2 / 4 of its competitors
Mitchell Martin, Inc. NPS
Mitchell Martin, Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Mitchell Martin, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Mitchell Martin, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Mitchell Martin, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2025 -100 | Oct 2025 | -100 |
Apr 2026 0 | Apr 2026 | 0 |
How Other Brands Compare
Mitchell Martin, Inc. is ranked second for NPS among its competitors. FactSet and CyberCoders come in first and third, with Open Systems Technologies coming in at #4.
Mitchell Martin, Inc. |  FactSet |  CyberCoders |  Open Systems Technologies | |
| Global Ranking | #- | #860 | #- | #- |
| NPS | 0 | 35 | -20 | -34 |
| Valuation Updated every 24 hours for public companies | - | $12.04B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitchell Martin, Inc. NPS vs. Competitors
Compared to its competitors, Mitchell Martin, Inc.'s NPS is rated right above ost, and is preceded by FactSet.
| COMPANY | NPS Score | |
|---|---|---|
| FactSet | 35 |
| Mitchell Martin, Inc. | 0 |
 | ost | N/A |
| CyberCoders | -20 |
| Open Systems Technologies | -34 |
Mitchell Martin, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mitchell Martin, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mitchell Martin, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Mitchell Martin, Inc.'s Customer Loyalty score is rated right above FactSet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mitchell Martin, Inc. | 100% |
| FactSet | 72% |
| Open Systems Technologies | 53% |
| CyberCoders | 39% |
| ost | N/A |
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Mitchell Martin, Inc. Product Quality
3.2/5
Mitchell Martin, Inc. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Mitchell Martin, Inc. Product Information
Mitchell Martin, Inc.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.mitchellmartin.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Mitchell Martin, Inc. Product Quality vs. Competitors
Compared to its competitors, Mitchell Martin, Inc.'s Product Quality score is rated right above CyberCoders, and is preceded by FactSet.
| COMPANY | Product Quality Score | |
|---|---|---|
| FactSet | 3.7/5 |
| Mitchell Martin, Inc. | 3.2/5 |
| CyberCoders | 2.9/5 |
| Open Systems Technologies | 2.5/5 |
| ost | N/A |
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Mitchell Martin, Inc. Pricing
Mitchell Martin, Inc. ROI & Value For Money
3.2/5
Mitchell Martin, Inc. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Mitchell Martin, Inc. Pricing vs. Competitors
Compared to its competitors, Mitchell Martin, Inc.'s ROI score is rated right above CyberCoders, and is preceded by FactSet.
| COMPANY | Pricing Score | |
|---|---|---|
| FactSet | 4/5 |
| Mitchell Martin, Inc. | 3.2/5 |
| CyberCoders | 3/5 |
| Open Systems Technologies | 2/5 |
| ost | N/A |
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Mitchell Martin, Inc. Customer Satisfaction (CSAT)
Mitchell Martin, Inc. Customer Satisfaction (CSAT) Score
50 / 100
Mitchell Martin, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mitchell Martin, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Mitchell Martin, Inc.'s Customer Satisfaction score is rated right above CyberCoders, and is preceded by FactSet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FactSet | 84% |
| Mitchell Martin, Inc. | 50% |
| CyberCoders | 33% |
| Open Systems Technologies | 0% |
| ost | 0% |
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Mitchell Martin, Inc. Customer Service
2.7/5
Mitchell Martin, Inc. has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Mitchell Martin, Inc.'s Customer Service
Address
New York City, NY
Website
www.mitchellmartin.com/
Phone Number
19999999999
Mitchell Martin, Inc. Customer Service vs. Competitors
Compared to its competitors, Mitchell Martin, Inc.'s Customer Service score is rated right above Open Systems Technologies, and is preceded by CyberCoders.
| COMPANY | Customer Service Score | |
|---|---|---|
| FactSet | 4/5 |
| CyberCoders | 3/5 |
| Mitchell Martin, Inc. | 2.7/5 |
| Open Systems Technologies | 2/5 |
| ost | N/A |
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Mitchell Martin, Inc. as an Employer
4.2/5
Mitchell Martin, Inc. has a 4.2/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Mitchell Martin, Inc.
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mitchell Martin, Inc. scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitchell Martin, Inc. would recommend the brand to a friend. ENPS measures how likely Mitchell Martin, Inc. employees would recommend working at Mitchell Martin, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
