65
NPS
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Mixmax
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About Mixmax's Brand
Mixmax is software that enables its users to boost their productivity. Among its major competitors, Mixmax is ranked in 1st place for NPS while Front is 2nd, and HubSpot is 3rd.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
Mixmax Ranking
- #1 / 4 of its competitors
Mixmax NPS
Mixmax's Net Promoter Score (NPS) is a 65 with 73% Promoters, 19% Passives, and 8% Detractors. Net Promoter Score tracks whether Mixmax's customers would recommend using the product based on a scale of -100 to 100.
Mixmax Overall NPS
| 73% | Promoters |
|---|---|
| 19% | Passives |
| 8% | Detractors |
Mixmax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
How Other Brands Compare
Mixmax is ranked first for NPS among its competitors. Front and HubSpot come in second and third, with Outreach coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mixmax NPS by Usage
Mixmax's NPS was rated the highest by customers who have used Mixmax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
5 to 10 Years 92 | 5 to 10 Years | 92 |
Mixmax NPS vs. Competitors
Compared to its competitors, Mixmax's NPS is rated right above Front.
| COMPANY | NPS Score | |
|---|---|---|
| Mixmax | 65 |
 | Front | 41 |
 | HubSpot | 35 |
 | Cirrus Insight | 28 |
 | Outreach | 25 |
 | Qubole | 0 |
 | Ambition | N/A |
 | Lightspeed POS | N/A |
Mixmax Product Quality
4.4/5
Mixmax has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Mixmax Product Information
Mixmax serves markets in the United States and Canada. Mixmax supports Web devices and offers products for small and medium sized businesses.
Mixmax’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://mixmax.com/
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Sales Force Automation Software
Inside Sales Software
Email Tracking Software
Email Management Software
Mixmax Product Quality vs. Competitors
Compared to its competitors, Mixmax's Product Quality score is rated right above HubSpot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mixmax | 4.4/5 |
| HubSpot | 4.2/5 |
| Front | 4.1/5 |
| Cirrus Insight | 4/5 |
| Outreach | 3.5/5 |
| Qubole | 3.4/5 |
| Ambition | N/A |
| Lightspeed POS | N/A |
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VS
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Mixmax Pricing
Mixmax ROI & Value For Money
4.4/5
Mixmax has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Mixmax Pricing Plans
Mixmax has a pricing structure that accommodates small and medium businesses. Starting from $12/month, Mixmax uses a subscription model and offers the following: Small Business: $29 per user/month billed monthly or $24 per user/month billed annually, Growth: $65 per user/month billed monthly or $49 per user/month billed annually, and Enterprise: Contact Mixmax for quote.
Who Uses Mixmax?
Small Businesses
Medium Businesses
Mixmax Pricing vs. Competitors
Compared to its competitors, Mixmax's ROI score is rated right above Front.
| COMPANY | Pricing Score | |
|---|---|---|
| Mixmax | 4.4/5 |
| Front | 4.1/5 |
| HubSpot | 4/5 |
| Cirrus Insight | 3.9/5 |
| Qubole | 3.7/5 |
| Outreach | 3.4/5 |
| Ambition | N/A |
| Lightspeed POS | N/A |
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Mixmax Customer Service
3.7/5
Mixmax has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Mixmax's Customer Service
Address
San Francisco, CA
Website
https://mixmax.com/
Phone Number
6411111111
Mixmax Customer Service vs. Competitors
Compared to its competitors, Mixmax's Customer Service score is rated right above Cirrus Insight, and is preceded by HubSpot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qubole | 4.7/5 |
| HubSpot | 4.1/5 |
| Mixmax | 3.7/5 |
| Cirrus Insight | 3.7/5 |
| Front | 3.6/5 |
| Outreach | 2.4/5 |
| Ambition | N/A |
| Lightspeed POS | N/A |
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Consumer vs. Employees
Mixmax scored a 65 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mixmax would recommend the brand to a friend. ENPS measures how likely Mixmax employees would recommend working at Mixmax to a friend.
Net Promoter Score
65
NPS Score
| 73% | Promoters |
|---|---|
| 19% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
