34
NPS
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Mobil
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About Mobil's Brand
Mobil Magazine for all Updates on mobile. Among its major competitors, Mobil is ranked in 2nd place for NPS while Royal Dutch Shell is 1st, and Chevron Corporation is 3rd.Their current market cap is $221.43B
Brand at a Glance
77%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Mobil CMO
Mobil Ranking
- #2 / 4 of its competitors
Mobil NPS
Mobil's Net Promoter Score (NPS) is a 34 with 53% Promoters, 28% Passives, and 19% Detractors. Net Promoter Score tracks whether Mobil's customers would recommend using the product based on a scale of -100 to 100.
Mobil Overall NPS
| 53% | Promoters |
|---|---|
| 28% | Passives |
| 19% | Detractors |
Mobil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 31 | Feb 2023 | 31 |
Mar 2023 30 | Mar 2023 | 30 |
May 2023 33 | May 2023 | 33 |
Sep 2023 36 | Sep 2023 | 36 |
Oct 2023 38 | Oct 2023 | 38 |
Nov 2023 37 | Nov 2023 | 37 |
Jan 2024 40 | Jan 2024 | 40 |
Mar 2024 35 | Mar 2024 | 35 |
Apr 2024 38 | Apr 2024 | 38 |
Jun 2024 39 | Jun 2024 | 39 |
Jul 2024 34 | Jul 2024 | 34 |
Jul 2025 35 | Jul 2025 | 35 |
How Other Brands Compare
Mobil is ranked second for NPS among its competitors. Royal Dutch Shell and Chevron Corporation come in first and third, with BP coming in at #4. Among those competitors, it is the most valued company.
Mobil |  Chevron Corporation |  BP |  Royal Dutch Shell | |
| Global Ranking | #- | #159 | #178 | #496 |
| NPS | 34 | 30 | 19 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $221.43B | $200.43B | $641.41M | $63.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mobil NPS vs. Competitors
Compared to its competitors, Mobil's NPS is rated right above Chevron Corporation, and is preceded by Royal Dutch Shell.
| COMPANY | NPS Score | |
|---|---|---|
| Royal Dutch Shell | 34 |
| Mobil | 34 |
| Chevron Corporation | 30 |
| BP | 19 |
Mobil Customer Reviews
Out of the 2 Mobil customer reviews 2 were positive and 0 were constructive. Mobil customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Mobil Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Mobil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mobil Customer Loyalty vs. Competitors
Compared to its competitors, Mobil's Customer Loyalty score is rated right above Chevron Corporation, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Royal Dutch Shell | 82% |
| Mobil | 77% |
| Chevron Corporation | 76% |
| BP | 75% |
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Mobil Product Quality
4.1/5
Mobil has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Mobil Product Information
Mobil’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.mobil.se/
- Company Size
- 11-50 Employees
Industry
Content
Media
Sports & Entertainment
Mobil Product Quality vs. Competitors
Compared to its competitors, Mobil's Product Quality score is rated right above Royal Dutch Shell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mobil | 4.1/5 |
| Royal Dutch Shell | 4.1/5 |
| Chevron Corporation | 3.9/5 |
| BP | 3.8/5 |
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Mobil Pricing
Mobil ROI & Value For Money
3.9/5
Mobil has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Mobil Pricing vs. Competitors
Compared to its competitors, Mobil's ROI score is rated right above Chevron Corporation, and is preceded by Royal Dutch Shell.
| COMPANY | Pricing Score | |
|---|---|---|
| Royal Dutch Shell | 4/5 |
| Mobil | 3.9/5 |
| Chevron Corporation | 3.7/5 |
| BP | 3.7/5 |
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Mobil Customer Satisfaction (CSAT)
Mobil Customer Satisfaction (CSAT) Score
84 / 100
Mobil has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
37%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mobil Customer Satisfaction vs. Competitors
Compared to its competitors, Mobil's Customer Satisfaction score is rated right above Royal Dutch Shell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mobil | 84% |
| Royal Dutch Shell | 82% |
| BP | 77% |
| Chevron Corporation | 69% |
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Mobil Customer Service
4.1/5
Mobil has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Mobil's Customer Service
Address
116 24 Sweden
Website
http://www.mobil.se/
Mobil Customer Service vs. Competitors
Compared to its competitors, Mobil's Customer Service score is rated right above BP, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Service Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| Mobil | 4.1/5 |
| BP | 3.8/5 |
| Chevron Corporation | 3.7/5 |
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Mobil as an Employer
2.7/5
Mobil has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Mobil scored a 34 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Mobil would recommend the brand to a friend. ENPS measures how likely Mobil employees would recommend working at Mobil to a friend.
Net Promoter Score
34
NPS Score
| 53% | Promoters |
|---|---|
| 28% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 47% | Promoters |
|---|---|
| 9% | Passive |
| 44% | Detractors |
