43
NPS
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Moncler
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About Moncler's Brand
Manufacturer of clothes and accessories. The company offers clothing and related accessories for men, women and children. It sells these products through retail outlets and an online channel. It is mostly known for its down jackets and sportswear. Among its major competitors, Moncler is ranked in 1st place for NPS while Farfetch is 2nd, and Burberry is 3rd.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Moncler Ranking
- #1 / 4 of its competitors
Moncler NPS
Moncler's Net Promoter Score (NPS) is a 43 with 61% Promoters, 21% Passives, and 18% Detractors. Net Promoter Score tracks whether Moncler's customers would recommend using the product based on a scale of -100 to 100.
Moncler Overall NPS
| 61% | Promoters |
|---|---|
| 21% | Passives |
| 18% | Detractors |
Moncler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 58 | Mar 2024 | 58 |
Apr 2024 54 | Apr 2024 | 54 |
May 2024 51 | May 2024 | 51 |
Jul 2024 49 | Jul 2024 | 49 |
Oct 2024 45 | Oct 2024 | 45 |
Nov 2024 44 | Nov 2024 | 44 |
Dec 2024 41 | Dec 2024 | 41 |
Jan 2025 39 | Jan 2025 | 39 |
Feb 2025 40 | Feb 2025 | 40 |
Mar 2025 42 | Mar 2025 | 42 |
Jun 2025 43 | Jun 2025 | 43 |
Dec 2025 43 | Dec 2025 | 43 |
How Other Brands Compare
Moncler is ranked first for NPS among its competitors. Farfetch and Burberry come in second and third, with Gucci coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moncler NPS by Gender
Male customers rated Moncler's NPS 60 points higher than Female customers.
Male
100
Moncler's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
40
Moncler's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Moncler NPS by Ethnicity
Moncler's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Other 100 | Other | 100 |
Moncler NPS by Age
Moncler's NPS was rated 80 points by customers ages 18-25 on Comparably.
Moncler NPS by Usage
Moncler's NPS was rated the highest by customers who have used Moncler's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Moncler NPS vs. Competitors
Compared to its competitors, Moncler's NPS is rated right above Farfetch.
| COMPANY | NPS Score | |
|---|---|---|
| Moncler | 43 |
 | Farfetch | 37 |
 | Burberry | 33 |
 | Gucci | 31 |
 | Hanesbrands | 9 |
 | Paul Smith | N/A |
Moncler Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Moncler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moncler Customer Loyalty Score by Gender
Female customers rated Moncler's Customer Loyalty score 9% higher than Male customers.
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Male
64%
Yes
Female
73%
Yes
Moncler Customer Loyalty Score by Ethnicity
Moncler's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Other
Moncler Customer Loyalty Score by Age
Moncler's Customer Loyalty score was rated 73% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 73% | 18-25 | 73% |
Moncler Customer Loyalty Score by Usage
Moncler's Customer Loyalty score was rated the highest by customers who have used Moncler's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Moncler Customer Loyalty Score by Industry
Moncler's Customer Loyalty score was rated 40% by Accounting industry customers.
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Moncler Customer Loyalty vs. Competitors
Compared to its competitors, Moncler's Customer Loyalty score is rated right above Paul Smith, and is preceded by Burberry.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hanesbrands | 80% |
| Farfetch | 79% |
| Gucci | 76% |
| Burberry | 75% |
| Moncler | 73% |
| Paul Smith | N/A |
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Moncler Product Quality
4/5
Moncler has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Moncler Product Information
Moncler’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Moncler's product the highest.
- Website
- www.moncler.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Moncler Product Quality
Moncler's Product Quality score was rated highest by customers who have used Moncler's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked Moncler Product Quality the Highest
Ranked Moncler Product Quality the Lowest
Moncler Product Quality Score by Gender
Male customers rated Moncler's Product Quality score 0.6 stars higher than Female customers.
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Male
4.8/5
Female
4.2/5
Moncler Product Quality Score by Ethnicity
Moncler's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Moncler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 5 | Other | 5 |
Moncler Product Quality Score by Age
Moncler's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Moncler Product Quality Score by Usage
Moncler's Product Quality score was rated the highest by customers who have used Moncler's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Moncler Product Quality Score by Industry
Moncler's Product Quality score was rated 4.3 stars by Accounting industry customers.
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Moncler Product Quality vs. Competitors
Compared to its competitors, Moncler's Product Quality score is rated right above Hanesbrands, and is preceded by Farfetch.
| COMPANY | Product Quality Score | |
|---|---|---|
| Burberry | 4.2/5 |
| Gucci | 4.2/5 |
| Farfetch | 4.1/5 |
| Moncler | 4/5 |
| Hanesbrands | 3.7/5 |
| Paul Smith | N/A |
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Moncler Pricing
Moncler ROI & Value For Money
3.5/5
Moncler has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Moncler Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Moncler ROI
Moncler's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Moncler ROI the Highest
Ranked Moncler ROI the Lowest
Moncler ROI Score by Gender
Male customers rated Moncler's ROI score 0.5 stars higher than Female customers.
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Male
4.1/5
Female
3.6/5
Moncler ROI Score by Ethnicity
Moncler's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 4.5 | Other | 4.5 |
Moncler ROI Score by Age
Moncler's ROI score was rated 3.7 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
Moncler ROI Score by Usage
Moncler's ROI score was rated the highest by customers who have used Moncler's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Moncler ROI Score by Industry
Moncler's ROI score was rated 3.5 stars by Accounting industry customers.
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Moncler Pricing vs. Competitors
Compared to its competitors, Moncler's ROI score is rated right above Paul Smith, and is preceded by Hanesbrands.
| COMPANY | Pricing Score | |
|---|---|---|
| Burberry | 3.9/5 |
| Farfetch | 3.8/5 |
| Gucci | 3.8/5 |
| Hanesbrands | 3.7/5 |
| Moncler | 3.5/5 |
| Paul Smith | N/A |
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Moncler Customer Satisfaction (CSAT)
Moncler Customer Satisfaction (CSAT) Score
84 / 100
Moncler has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moncler Customer Satisfaction
Moncler's Customer Satisfaction score was rated highest by customers who have used Moncler's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Moncler Customer Satisfaction the Highest
Ranked Moncler Customer Satisfaction the Lowest
Moncler Customer Satisfaction Score by Gender
Male customers rated Moncler's Customer Satisfaction score 13 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
87 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Moncler Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Moncler's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Moncler's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Moncler Customer Satisfaction Score by Age
Moncler's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Moncler.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Moncler Customer Satisfaction Score by Usage
Moncler's Customer Satisfaction score was rated 100 points by customers who have used Moncler's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Moncler Customer Satisfaction vs. Competitors
Compared to its competitors, Moncler's Customer Satisfaction score is rated right above Burberry.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Moncler | 84% |
| Burberry | 82% |
| Farfetch | 80% |
| Gucci | 79% |
| Hanesbrands | 63% |
| Paul Smith | 0% |
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Moncler Customer Service
3.8/5
Moncler has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Moncler's Customer Service
Address
Via Stendhal 47, Milan, 20144
Website
www.moncler.com
Phone Number
7
Quick Insights into Moncler Customer Service
Moncler's Customer Service score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Moncler Customer Service the Highest
Ranked Moncler Customer Service the Lowest
Moncler Customer Service Score by Gender
Male customers rated Moncler's Customer Service score 0.3 stars higher than Female customers.
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Male
4.4/5
Female
4.1/5
Moncler Customer Service Score by Ethnicity
Moncler's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Moncler.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.9 | Other | 4.9 |
Moncler Customer Service Score by Age
Moncler's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Moncler Customer Service Score by Usage
Moncler's Customer Service score was rated the highest by customers who have used Moncler's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Moncler Customer Service Score by Industry
Moncler's Customer Service score was rated 4.1 stars by Accounting industry customers.
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Moncler Customer Service vs. Competitors
Compared to its competitors, Moncler's Customer Service score is rated right above Hanesbrands, and is preceded by Farfetch.
| COMPANY | Customer Service Score | |
|---|---|---|
| Burberry | 4.1/5 |
| Gucci | 4/5 |
| Farfetch | 4/5 |
| Moncler | 3.8/5 |
| Hanesbrands | 3.6/5 |
| Paul Smith | N/A |
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Moncler as an Employer
Consumer vs. Employees
Moncler scored a 43 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Moncler would recommend the brand to a friend. ENPS measures how likely Moncler employees would recommend working at Moncler to a friend.
Net Promoter Score
43
NPS Score
| 61% | Promoters |
|---|---|
| 21% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
