Mondo NPS & Customer Reviews

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Mondo

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Mondo

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About Mondo's Brand

Mondo is a Tech, Digital Marketing, & Creative staffing services company, trusted by the most prestigious brands for over 20 years. Among its major competitors, Mondo is ranked in 4th place for NPS while Kelly is 1st, and Randstad is 2nd.

Brand at a Glance

42%

Customer Loyalty

1.5/5

Product Quality

1.6/5

Pricing

1.6/5

Customer Service

Mondo Ranking

^#4 / 4 of its competitors

Mondo NPS

Mondo's Net Promoter Score (NPS) is a -78 with 8% Promoters, 6% Passives, and 86% Detractors. Net Promoter Score tracks whether Mondo's customers would recommend using the product based on a scale of -100 to 100.

Mondo Overall NPS

-78

NPS

8%	Promoters
6%	Passives
86%	Detractors

Mondo NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2022 -85	Jul 2022	-85
Dec 2022 -87	Dec 2022	-87
Jan 2023 -84	Jan 2023	-84
Mar 2023 -78	Mar 2023	-78
Jun 2023 -81	Jun 2023	-81
Jul 2023 -81	Jul 2023	-81
Sep 2023 -81	Sep 2023	-81
Oct 2023 -81	Oct 2023	-81
Nov 2024 -84	Nov 2024	-84
May 2025 -84	May 2025	-84
Jul 2025 -84	Jul 2025	-84
Jan 2026 -78	Jan 2026	-78

How Other Brands Compare

Mondo is ranked #4 for NPS among its competitors. Kelly and Randstad come in first and second, with PageGroup coming in at third.

	Mondo	Randstad	Kelly	PageGroup
Global Ranking	#-	#525	#593	#-
NPS	-78	17	27	17
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$47.78M	$875.42M	$2.32B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Mondo NPS by Gender

Male customers rated Mondo's NPS 34 points higher than Female customers.

Male

-66

Mondo's NPS was rated -66 by Male customers on Comparably.

17%

Promoters

Passives

83%

Detractors

Female

-100

Mondo's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

Mondo NPS by Ethnicity

Mondo's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
African American/Black -100	African American/Black	-100
Other -60	Other	-60

Mondo NPS by Age

Mondo's NPS was rated -100 points by customers ages 18-25 and customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

31-35

100%

Mondo NPS by Usage

Mondo's NPS was rated -78 points by customers who have used Mondo's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -78	Less than 1 Year	-78

Mondo NPS vs. Competitors

Compared to its competitors, Mondo's NPS is rated right below Staffing Solutions, Inc..

COMPANY		NPS Score
	Kelly	27
	Randstad	17
	PageGroup	17
	Staffing Solutions, Inc.	N/A
	Mondo	-78

Mondo Customer Reviews

Out of the 2 Mondo customer reviews 1 was positive and 1 was constructive. Mondo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Mondo Customer Loyalty

42%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

42% of Mondo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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42%

58%

Mondo Customer Loyalty Score by Gender

Male customers rated Mondo's Customer Loyalty score 15% higher than Female customers.

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Male

40%

Yes

Female

25%

Yes

Mondo Customer Loyalty Score by Ethnicity

Mondo's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

African American/Black

out of 100

Other

Mondo Customer Loyalty Score by Age

Mondo's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
31-35 10%	31-35	10%

Mondo Customer Loyalty Score by Usage

Mondo's Customer Loyalty score was rated 30% by customers who have used Mondo's products/services for Less than 1 Year.

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Less than 1 Year	30%

Mondo Customer Loyalty Score by Industry

Mondo's Customer Loyalty score was rated 33% by Tech industry customers.

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Tech	33%

Mondo Customer Loyalty vs. Competitors

Compared to its competitors, Mondo's Customer Loyalty score is rated right above Staffing Solutions, Inc., and is preceded by Randstad.

COMPANY		Customer Loyalty Score
	PageGroup	83%
	Kelly	81%
	Randstad	78%
	Mondo	42%
	Staffing Solutions, Inc.	N/A

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Mondo Product Quality

1.5/5

Mondo has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Mondo Product Information

Mondo’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mondo's product the highest.

Website: https://www.mondo.com/

Company Size: 201-500 Employees

Industry

Staffing and Recruiting

Quick Insights into Mondo Product Quality

Mondo's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked Mondo Product Quality the Highest

Tech	2.7
18-25	2.3
Male	2.1

Ranked Mondo Product Quality the Lowest

31-35	1.5
African American/Black	1.5
Female	1.5

Mondo Product Quality Score by Gender

Male customers rated Mondo's Product Quality score 0.6 stars higher than Female customers.

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Male

2.1/5

Female

1.5/5

Mondo Product Quality Score by Ethnicity

Mondo's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
African American/Black 1.5	African American/Black	1.5
Other 1.8	Other	1.8

Mondo Product Quality Score by Age

Mondo's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 2.3	18-25	2.3
31-35 1.5	31-35	1.5

Mondo Product Quality Score by Usage

Mondo's Product Quality score was rated 1.6 stars by customers who have used Mondo's products/services for Less than 1 Year.

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Less than 1 Year	1.6

Mondo Product Quality Score by Industry

Mondo's Product Quality score was rated 2.7 stars by Tech industry customers.

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Tech	2.7

Mondo Product Quality vs. Competitors

Compared to its competitors, Mondo's Product Quality score is rated right above Staffing Solutions, Inc., and is preceded by PageGroup.

COMPANY		Product Quality Score
	Kelly	3.8/5
	Randstad	3.7/5
	PageGroup	3.2/5
	Mondo	1.5/5
	Staffing Solutions, Inc.	N/A

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Mondo Pricing

Mondo ROI & Value For Money

1.6/5

Mondo has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.

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Mondo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Mondo ROI

Mondo's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.

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Ranked Mondo ROI the Highest

18-25	3
Tech	3
Male	2.5

Ranked Mondo ROI the Lowest

31-35	1.5
African American/Black	1.5
Female	1.5

Mondo ROI Score by Gender

Male customers rated Mondo's ROI score 1 stars higher than Female customers.

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Male

2.5/5

Female

1.5/5

Mondo ROI Score by Ethnicity

Mondo's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
African American/Black 1.5	African American/Black	1.5
Other 2.3	Other	2.3

Mondo ROI Score by Age

Mondo's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3	18-25	3
31-35 1.5	31-35	1.5

Mondo ROI Score by Usage

Mondo's ROI score was rated 1.8 stars by customers who have used Mondo's products/services for Less than 1 Year.

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Less than 1 Year	1.8

Mondo ROI Score by Industry

Mondo's ROI score was rated 3 stars by Tech industry customers.

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Tech	3

Mondo Pricing vs. Competitors

Compared to its competitors, Mondo's ROI score is rated right above Staffing Solutions, Inc., and is preceded by PageGroup.

COMPANY		Pricing Score
	Kelly	3.8/5
	Randstad	3.7/5
	PageGroup	3/5
	Mondo	1.6/5
	Staffing Solutions, Inc.	N/A

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Mondo Customer Satisfaction (CSAT)

Mondo Customer Satisfaction (CSAT) Score

14 / 100

Mondo has an overall Customer Satisfaction score of 14 rated by its users and customers.

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Very Satisfied	5%
Satisfied	9%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	77%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

77%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Mondo Customer Satisfaction

Mondo's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.

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Ranked Mondo Customer Satisfaction the Highest

18-25	33%
Male	33%
Tech	33%

Ranked Mondo Customer Satisfaction the Lowest

Other	20%
31-35	0%
Female	0%

Mondo Customer Satisfaction Score by Gender

Male customers rated Mondo's Customer Satisfaction score 0 points higher than Female customers.

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33 / 100

Male

	Very Satisfied	16%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	50%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	100%

Mondo Customer Satisfaction Score by Ethnicity

African American/Black
20%
Other
20%

CSAT according to African American/Black

Mondo's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.

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20 / 100

Very Satisfied	0%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	80%

Very Satisfied

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

80%

CSAT according to Other

Mondo's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	60%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

60%

Mondo Customer Satisfaction Score by Age

Mondo's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

33%

31-35

Mondo Customer Satisfaction Score by Usage

Mondo's Customer Satisfaction score was rated 22 points by customers who have used Mondo's products/services for Less than 1 Year.

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Less than 1 Year	22

Mondo Customer Satisfaction Score by Industry

Mondo's Customer Satisfaction score was rated 33 points by Tech industry customers.

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	"title": "Mondo Customer Satisfaction Score by Industry",
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			"label": "Tech",
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Tech	33

Mondo Customer Satisfaction vs. Competitors

Compared to its competitors, Mondo's Customer Satisfaction score is rated right above Staffing Solutions, Inc., and is preceded by Kelly.

COMPANY		Customer Satisfaction (CSAT) Score
	Randstad	69%
	PageGroup	66%
	Kelly	63%
	Mondo	14%
	Staffing Solutions, Inc.	0%

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Mondo Customer Service

1.6/5

Mondo has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.

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About Mondo's Customer Service

Address

102 Madison Ave,, 7th floor, New York City, NY 10016

Website

https://www.mondo.com/

Phone Number

+1 (212) 257-5111

Mondo's Social Links

Quick Insights into Mondo Customer Service

Mondo's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked Mondo Customer Service the Highest

Tech	2.2
18-25	2
Male	2

Ranked Mondo Customer Service the Lowest

31-35	1.5
African American/Black	1.5
Female	1.5

Mondo Customer Service Score by Gender

Male customers rated Mondo's Customer Service score 0.5 stars higher than Female customers.

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Male

2/5

Female

1.5/5

Mondo Customer Service Score by Ethnicity

Mondo's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 1.5	African American/Black	1.5
Other 1.8	Other	1.8

Mondo Customer Service Score by Age

Mondo's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 2	18-25	2
31-35 1.5	31-35	1.5

Mondo Customer Service Score by Usage

Mondo's Customer Service score was rated 1.5 stars by customers who have used Mondo's products/services for Less than 1 Year.

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Less than 1 Year	1.5

Mondo Customer Service Score by Industry

Mondo's Customer Service score was rated 2.2 stars by Tech industry customers.

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Tech	2.2

Mondo Customer Service vs. Competitors

Compared to its competitors, Mondo's Customer Service score is rated right above Staffing Solutions, Inc., and is preceded by PageGroup.

COMPANY		Customer Service Score
	Kelly	3.7/5
	Randstad	3.7/5
	PageGroup	2.9/5
	Mondo	1.6/5
	Staffing Solutions, Inc.	N/A

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Mondo as an Employer

4.0/5

Mondo has a 4.0/5 stars for its overall company culture rated by their employees

top

25%

CEO of Mondo

Stephanie Wernick Barker

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Mondo scored a -78 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mondo would recommend the brand to a friend. ENPS measures how likely Mondo employees would recommend working at Mondo to a friend.

Net Promoter Score

-78

NPS Score

8%	Promoters
6%	Passive
86%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
20%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail