-18
NPS
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Moneris Solutions
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About Moneris Solutions' Brand
Moneris is Canada’s largest financial technology company that specializes in payment processing. Among its major competitors, Moneris Solutions is ranked in 3rd place for NPS while Stripe is 1st, and Block is 2nd.
Brand at a Glance
80%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.9/5
Customer Service
Moneris Solutions Ranking
- #3 / 4 of its competitors
Moneris Solutions NPS
Moneris Solutions's Net Promoter Score (NPS) is a -18 with 35% Promoters, 12% Passives, and 53% Detractors. Net Promoter Score tracks whether Moneris Solutions's customers would recommend using the product based on a scale of -100 to 100.
Moneris Solutions Overall NPS
| 35% | Promoters |
|---|---|
| 12% | Passives |
| 53% | Detractors |
Moneris Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 33 | Apr 2022 | 33 |
May 2022 20 | May 2022 | 20 |
Aug 2022 13 | Aug 2022 | 13 |
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 11 | Oct 2022 | 11 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -9 | Jan 2023 | -9 |
Apr 2023 -24 | Apr 2023 | -24 |
Aug 2023 -29 | Aug 2023 | -29 |
Sep 2023 -34 | Sep 2023 | -34 |
Nov 2023 -25 | Nov 2023 | -25 |
Jul 2025 -18 | Jul 2025 | -18 |
How Other Brands Compare
Moneris Solutions is ranked third for NPS among its competitors. Stripe and Block come in first and second, with Elavon coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moneris Solutions NPS by Gender
Moneris Solutions's NPS was rated -34 by Female customers on Comparably.
Female
-34
Moneris Solutions's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Moneris Solutions's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Moneris Solutions NPS by Usage
Moneris Solutions's NPS was rated 0 points by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Moneris Solutions NPS vs. Competitors
Compared to its competitors, Moneris Solutions's NPS is rated right above Worldpay, and is preceded by Payfirma.
| COMPANY | NPS Score | |
|---|---|---|
 | Stripe | 26 |
 | Block | 25 |
 | Payfirma | N/A |
| Moneris Solutions | -18 |
 | Worldpay | -32 |
 | Elavon | -35 |
 | First Data Corporation | -46 |
Moneris Solutions Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Moneris Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moneris Solutions Customer Loyalty Score by Gender
Moneris Solutions's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Moneris Solutions Customer Loyalty Score by Usage
Moneris Solutions's Customer Loyalty score was rated 70% by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Moneris Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Moneris Solutions's Customer Loyalty score is rated right above Stripe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Moneris Solutions | 80% |
| Stripe | 77% |
| Block | 75% |
| First Data Corporation | 70% |
| Worldpay | 69% |
| Elavon | 54% |
| Payfirma | N/A |
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Moneris Solutions Product Quality
2.8/5
Moneris Solutions has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Moneris Solutions Product Information
Moneris Solutions’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.moneris.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Moneris Solutions Product Quality
Moneris Solutions's Product Quality score was rated highest by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
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Ranked Moneris Solutions Product Quality the Highest
Moneris Solutions Product Quality Score by Gender
Moneris Solutions's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Moneris Solutions Product Quality Score by Usage
Moneris Solutions's Product Quality score was rated 3 stars by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
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Moneris Solutions Product Quality vs. Competitors
Compared to its competitors, Moneris Solutions's Product Quality score is rated right above Worldpay, and is preceded by Block.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stripe | 3.8/5 |
| Block | 3.6/5 |
| Moneris Solutions | 2.8/5 |
| Worldpay | 2.7/5 |
| Elavon | 2.5/5 |
| First Data Corporation | 1.9/5 |
| Payfirma | N/A |
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Moneris Solutions Pricing
Moneris Solutions ROI & Value For Money
2.4/5
Moneris Solutions has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Moneris Solutions ROI
Moneris Solutions's ROI score was rated highest by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
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Ranked Moneris Solutions ROI the Highest
Moneris Solutions ROI Score by Gender
Moneris Solutions's ROI score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Moneris Solutions ROI Score by Usage
Moneris Solutions's ROI score was rated 3 stars by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
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Moneris Solutions Pricing vs. Competitors
Compared to its competitors, Moneris Solutions's ROI score is rated right above First Data Corporation, and is preceded by Elavon.
| COMPANY | Pricing Score | |
|---|---|---|
| Stripe | 3.7/5 |
| Block | 3.6/5 |
| Worldpay | 2.6/5 |
| Elavon | 2.6/5 |
| Moneris Solutions | 2.4/5 |
| First Data Corporation | 1.8/5 |
| Payfirma | N/A |
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Moneris Solutions Customer Satisfaction (CSAT)
Moneris Solutions Customer Satisfaction (CSAT) Score
35 / 100
Moneris Solutions has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
14%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moneris Solutions Customer Satisfaction
Moneris Solutions's Customer Satisfaction score was rated highest by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
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Ranked Moneris Solutions Customer Satisfaction the Highest
Moneris Solutions Customer Satisfaction Score by Gender
Moneris Solutions's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Moneris Solutions Customer Satisfaction Score by Usage
Moneris Solutions's Customer Satisfaction score was rated 33 points by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
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Moneris Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Moneris Solutions's Customer Satisfaction score is rated right above Worldpay, and is preceded by Elavon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stripe | 68% |
| Block | 63% |
| Elavon | 41% |
| Moneris Solutions | 36% |
| Worldpay | 36% |
| First Data Corporation | 32% |
| Payfirma | 0% |
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Moneris Solutions Customer Service
2.9/5
Moneris Solutions has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Moneris Solutions's Customer Service
Address
3300 Bloor Street West, Ontario, CA Canada
Website
http://www.moneris.com
Phone Number
1-844-204-8626
Moneris Solutions's Social Links
Quick Insights into Moneris Solutions Customer Service
Moneris Solutions's Customer Service score was rated highest by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
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Ranked Moneris Solutions Customer Service the Highest
Moneris Solutions Customer Service Score by Gender
Moneris Solutions's Customer Service score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Moneris Solutions Customer Service Score by Usage
Moneris Solutions's Customer Service score was rated 3.3 stars by customers who have used Moneris Solutions's products/services for 1 to 2 Years.
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Moneris Solutions Customer Service vs. Competitors
Compared to its competitors, Moneris Solutions's Customer Service score is rated right above Elavon, and is preceded by Block.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| Moneris Solutions | 2.9/5 |
| Elavon | 2.5/5 |
| Worldpay | 2.1/5 |
| First Data Corporation | 1.8/5 |
| Payfirma | N/A |
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Moneris Solutions as an Employer
2.9/5
Moneris Solutions has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Moneris Solutions scored a -18 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Moneris Solutions would recommend the brand to a friend. ENPS measures how likely Moneris Solutions employees would recommend working at Moneris Solutions to a friend.
Net Promoter Score
-18
NPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 40% | Promoters |
|---|---|
| 14% | Passive |
| 46% | Detractors |
